Grandville, MI repair reviews

We had challenges with our fridge that required parts being ordered. The service technicians were great - but scheduling was a nightmare! We received the parts, but had to wait a week for the technician to come back and install them. The instructions for what needed to be done for the repair was unclear (unplug and empty the fridge for 12 hours - but when?) plus the initial call was delayed by two days, so we were never sure someone would show. And when they did, it was always AFTER the time frame we were given (ie 12 to 2 time frame, we didn’t see anyone until 3 or 3:30!). This was a very insecure situation.

Great job.

It's always good to get things up and running, but when you also learn a few tips about the use and care of your appliance, even better. Polite, pleasant, professional, skilled and knowledgeable..

Anthony fixed the problem and gave us a helpful maintenance suggestion. He’s a very pleasant young man.

I was very satisfied with the work performed and the courtesy of the repair person.

The first appointment was cancelled by Sears because they were running late. Unfortunately waited all morning at home before they called to cancel appointment. The second appointment the serviceman arrived and found the problem quickly. He was a very nice serviceman but the next day the dishwasher is leaking again.