Bowie, MD repair reviews

Late arrival.

The same technician has attempted to fix a leaking dishwasher 3 times and counting. After the third attempt, it still leaks, necessitating a fourth trip. The other aggravation involves the call for service which usually takes 2 hours before I get someone to pick up, that’s if anyone picks up at all before the line goes dead because someone at Sears cut the call off. This Sears Master Service Agreement that I have looks like a bad joke with all the attendant problems, incompetence, problems understanding service personnel who live in distant lands so Sears can pay the 10% of what they pay native English speakers.

The service technician was professional and exacting in his diagnosis and repair of my a/ c system.

We have used this service for years, always know they are trained, courteous, knowledgeable, and up to date on technology

Very empathetic and knowledgeable. The parts were on his truck and he was able to complete my repair in one visit

The experience was overall good. The technichan had good communication, came in protective wear (gloves and mask). He made a quick assessment and fix to my appliance.

Due to non-communication of delay of parts I cancelled this service. After waiting almost a month I had to call customer service to get an update. I got two different responses from the service and parts department which made me feel like I was being lied to. At this point I am waiting on reimbursement for over $500 parts, which is going on 2 months now.

The tech Returned to complete the work after not providing explanation of what was needed. A second tech canceled the reschedule when he wanted to come at 0900 when no one was home, EVEN though the appointment was for that Afternoon. Original tech returned after a second reschedule and successfully completed the work promptly but FAIL to clean the debris left from his work (and FAILED to mention the area under his ladder (work in attic) needed to be cleaned. Plus no explanation why service couldn’t be completed during the initial visit.

I used this service for work on our ice maker.

I couldn't be more dissatisfied with this experience. The Tech Person was very professional and courteous, however he had a difficult time explaining the cost of the repair. I have contacted Sears on two occasions expressing my complete disappointment with the cost of the repair part and the charge for labor. I went on the Sears Parts website to see how much the part cost, and found out I was charged more than twice as much as the part costs of the website. Additionally, the labor charge was exorbitant for a 35 minute call. Mercedes Benz mechanics don't make over $200.00. I was charged that and more! I have asked for an explanation of these charges but to date haven't gotten any response. I've been a Sears Customer for over 40 years, and have a shed full of Sears Equipment. I have never been more disappointed in a company than I am with Sears. I know Sears has fallen on hard times, but that's not excuse to take it out on the customers. I will never shop as Sears again!