210 Andover St Reviews
Showing most recent reviews from verified customers of Sears Home Services
Jeremy
Very polite and very knowledgeable and friendly. Highly recommend Jeremy.
Ida C, Beverly, MA
Technician
Very knowledgable. Thanks Fednel for helping us with our fridge.
Jeanpaul S, Peabody, MA
Dryer repairs
He was excellent courteous and efficient. My dryer now works!
Geraldine F, Middleton, MA
Excellent man
He did a great job. He was fabulous. He was frustrated that we did not get the right parts. Very nice man.
Cheryl C, Peabody, MA
REPAIR LG WASHER
VONZELL IS A VERY KNOWNLEDGAEBLE AND PLEASANT TECHNICIAN. HE KNOWS HIS JOB. BUT THE I CANNOT SAY THE SAME FOR THE OTHER TECHNICIANS THAT SERVICED THE WASHER SINCE NOVEMBER 2023 AND STILL NOT WORKING. IHAVE BEEN GOING TO THE LAUNDREMAT SINCE NOVEMBER 2023. VERY DISSAPONTED WITH SEARS.
Maddalena, Lynnfield, MA
review of the review
Arben B. is a very nice man who fixed my refrigerator. My problem was not with him, but with the way you run this service. Arben came and diagnosed the problem, but he didn't have the part so he had to order it. I would have to wait a week before it would arrive. I was stunned. When the week was up, you cancelled my appointment for no reason. I then had to reschedule and wait another week. That would be 2 weeks without a working fridge. DO YOU KNOW HOW HARD THAT IS. When Arben came today, I was so happy to see he had the part with him. I tried to get in contact with Sears Service, but I guess you don't employ any humans to work in the office. You can keep your bots and AI and whatever else you use. Your customer service is atrocious. I needed to speak with a human so they would understand the issues. Got no feedback from YOU. I won't use your company again.
Paula K, Beverly, MA
Helpful
Professional and knowledgeable from start to finish. Could not have wanted better service. Answered all our questions.
A. N, North Shore MA
Refrigerator repair
Fednel was professional, respectful and helpful. We hope he will return with any future needs.
Shirley K, Danvers, MA
Owner
Professional and friendly
Khalid C, Peabody, MA
THE BEST
I LOVE having him here, he knows what he is doing, he is so friendly and kind and always explains what what wrong and what needs to be done
Melissa G, Peabody, MA
