Peabody, MA repair reviews

Reliable, friendly, knowledgeable.

The SHS home services repairmen are fantastic. The dryer was fixed then the washer needed work. Both repairmen were great.

John the repair tech was great. Courteous and did a good job. Was ontime and called with updates.

The service engineer called early as he had had a cancelation. We arranged a new time and he showed up as planned. This is a recurring problem with the fridge/freezer. The service engineer suggested a different repair, which should provide permanent solution. Worked quickly and cleaned up afterwards.

The technician was very nice and hard working. I felt sorry for him since he seemed to be working very long hours with a punishing schedule of call to make. He had to eat lunch in his car while driving between calls.

Prompt service

Same good service as last call.

Took 3 months to get my broken Kenmore Elite refrigerator repaired. Was told to buy a cooler since I had no refrigerator to use. Always had to wait two weeks for a part and cancelled my appointments several times with no notice. Customer service extremely rude and could care less. Only reason I put up with it was because I had the service plan and a back up refrigerator. Will NEVER buy anything from this company again. Only good thing I can say is serviceman showed up on time. He too could care less about how badly customers were treated and was basically just one of their puppets.

We have used him before and have been very happy with his service

Dryer worked once in a row, literally. Has started failing again. Will NOT STAY RUNNING.