Peabody, MA repair reviews

John the repair tech was great. Courteous and did a good job. Was ontime and called with updates.

The service engineer called early as he had had a cancelation. We arranged a new time and he showed up as planned. This is a recurring problem with the fridge/freezer. The service engineer suggested a different repair, which should provide permanent solution. Worked quickly and cleaned up afterwards.

The technician was very nice and hard working. I felt sorry for him since he seemed to be working very long hours with a punishing schedule of call to make. He had to eat lunch in his car while driving between calls.

Prompt service

Same good service as last call.

Took 3 months to get my broken Kenmore Elite refrigerator repaired. Was told to buy a cooler since I had no refrigerator to use. Always had to wait two weeks for a part and cancelled my appointments several times with no notice. Customer service extremely rude and could care less. Only reason I put up with it was because I had the service plan and a back up refrigerator. Will NEVER buy anything from this company again. Only good thing I can say is serviceman showed up on time. He too could care less about how badly customers were treated and was basically just one of their puppets.

We have used him before and have been very happy with his service

Dryer worked once in a row, literally. Has started failing again. Will NOT STAY RUNNING.

I was pleased with the service, quick and to the point. The repair person was very helpful and instructive.

Usually when workers come into a home - whether painters, construction, repair, whatever - they clean up and remove leftover materials. These repairmen were great - informative, effective, very nice. But why would they leave boxes and a failed compressor behind when they left? The Kenmore fridge compressor under warranty failed within less than 2 years of service. This is Sears' responsibility and it should have been taken away and disposed of by Sears.