Peabody, MA repair reviews
All Reviews are from verified customers of Sears Home Services.1–10 of 160 Reviews
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I have a stackable washer dryer unit. Had an electrical issue with my dryer where it kept shorting out and my washing machine had developed a loud noise during cycle. Tech siad my fuse needed replacement although nothing dine to determine the source of problem, I was told I,had a loose belt too, which was ordered and,delivered. I was also told that my washer probably could use a replacement part to stop noise but it wouldn't effect the function of washer. I had a service appointment window from,10AM to 2:00PM for which I worked from home. Got a call,at 12, letting me,know service tech was sick,and would need to reschedule appointment. Had to get,an appointment a,week out. In the meantime, we had experienced other electrical issues at our home. We hired an electrician who performed maintenance on our electrical panel,and resolved our issues. This was not a dryer issue all along. I still have the belt that was ordered and have incurred aapproximately $300 in service and parts for a wasted day and poor service from Sears. Not at all what I expected her.
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I paid $376 for a service call to fix my dryer for a few more dollars I could of bought a new one. The worker was very nice and polite . I know when you have kids gotta get it fixed. Hard to say no when you’re at this point.Dear Joseph, Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team. Thank you, Bob K Sears Member Services
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I’ve been waiting for it to be fixed fir 2 months and still nothing!Dear Brenden, We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
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He knew just what to do to repair my problem.Thank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!
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The service man was very good but the problem is still there in the fridge is still leakingDina, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
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Sears changed my appointment 3-4 times. My window went from 10:00-1:00 to 1:00-5:00. The repair person had to call me to let me know he would be there between 4:30 and 5:30. He showed up at 5:45. Then he still had another call to make before calling it a day! Not placing any blame on him...He's spread too thin!HI GAYLE ,We are so pleased to hear that you had such a positive experience. Thank you for taking the time to let us know how we did. We appreciate any and all feedback. Thank you for choosing Sears!
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The tech was very professional did an awesome jobDear Kim, Thank you for taking the time to leave us your rating. We love to see that you had a wonderful experience and that your Technician was able to provide you with the quality service we strive for daily. We appreciate your business and look forward to assisting you in the future
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I was charged for two men to do the job, yet only one did the job. Please look at my account and refund me for the second person who was not there.We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you. We would be happy to see what we can do for you!
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As stated above the technician was a professional and we'd not hesitate to recommend Sears service.Hello Lorraine, We are so thrilled you had a 5-star experience. Thank you for taking the time to leave us a rating. We thank you for choosing Sears!
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Sears has not yet sent the needed part very frustratingPATRICIA C, Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.