Peabody, MA repair reviews
All Reviews are from verified customers of Sears Home Services.1–10 of 155 Reviews
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Sears changed my appointment 3-4 times. My window went from 10:00-1:00 to 1:00-5:00. The repair person had to call me to let me know he would be there between 4:30 and 5:30. He showed up at 5:45. Then he still had another call to make before calling it a day! Not placing any blame on him...He's spread too thin!HI GAYLE ,We are so pleased to hear that you had such a positive experience. Thank you for taking the time to let us know how we did. We appreciate any and all feedback. Thank you for choosing Sears!
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The tech was very professional did an awesome jobDear Kim, Thank you for taking the time to leave us your rating. We love to see that you had a wonderful experience and that your Technician was able to provide you with the quality service we strive for daily. We appreciate your business and look forward to assisting you in the future
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I was charged for two men to do the job, yet only one did the job. Please look at my account and refund me for the second person who was not there.We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you. We would be happy to see what we can do for you!
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As stated above the technician was a professional and we'd not hesitate to recommend Sears service.Hello Lorraine, We are so thrilled you had a 5-star experience. Thank you for taking the time to leave us a rating. We thank you for choosing Sears!
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Sears has not yet sent the needed part very frustratingPATRICIA C, Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
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The scheduled time was 1pm - 5pm on the date for the annual contractual inspection of our dryer. We got a call at 12 noon advising us that the repair man would arrive at 12:30, which was okay with us. The man appeared at 12:30 and did his review, indicating that the dryer was in good shape. He never identified himself. At about 2pm that same afternoon, another repairman showed up to do the inspection. I told him about the other man who had come and did the work. This fellow seemed surprised to hear that. Obviously you folks have a communication problem in scheduling your repair staff. I only hope that the inspection was thorough.HI BRIAN ,We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
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Got there when said explain what was going to do and did it wellThank you JOSEPH H for your 5-star rating! We thank you for your business and look forward to serving you again in the future.
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Both the washer and dryer are working perfectly.
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The service was completed and I am happy with the results
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In 45 minutes the repairman installed a $25 part and charged $422. Should have been half the cost.Thank you so much for taking the time to share your experience with us. We are so sorry to hear that this process did not go the way you were expecting. We sincerely appreciate and value your feedback. Thank you.