Peabody, MA repair reviews

The service was great , a five star all the way.

Repairman was professional and got the job done. He came when he said he would. Left the work area clean.

Technician was prompt and courteous, but did not know how pots could be blackened with soot from the gas flame, so was unable to rectify.

I Called because I felt there was not enough water getting into the dishwasher. The repair person, who was very nice, thought he was here for normal maintenance. He found the dishwasher to be leaking.

I have not received the service. I have refused service from LAR appliance repair in N Reading due to missing 3 rescheduled appt. in a row over a weekend. Unacceptable. They called on Tuesday asking to send a tech and I said no. I explained this to a Sears Rep a few weeks ago, so I was surprised and annoyed I received this call. Also, I have been receiving automated calls 3x a day from Sears asking about my service on Tuesday which never happened. I finally picked it up just to have the loop closed. Thankfully my oven is working and it is the summer and I am not using it as much. I am not happy at all. Sears was a place I could rely on for my appliance issues. That is why I purchased Protection Agreements, unfortunately that may have been a poor investment on my part. This is not the first time I have had to deal with a similar issue. It was with my dishwasher. Again, using LAR. Thankfully it worked out but it was long and arduous process. I hope this will get resolved. *I would no stars if the prompt allowed me to. The system makes you put in 1 star.

technician was excellent. Setting up initial appointment not so good. We got the royal runaround (Friday afternoon).