Marlborough, MA repair reviews

Happy with the service

The technician that repaired my refrigerator was great. The problem was in the scheduling. The scheduling was rescheduled several times before we actually got someone to come out and fix the refrigerator.

Parts installed and Tech says it was fixed. A few hours later there's no hot water and the indicator on unit is out. Unit is clearly defected and been without hot water for 3 weeks! Sears needs to get better at doing the work promised and have emergency Techs in call to fix what gets screwed up by their own people.

When part was shipped it said “3 day shipping”. I wish I was offered maybe two day shipping. I would of paid the difference. Fortunately I was able to move my repair schedule up when the part was delivered.

The service representative was very pleasant and very professional. He found the problem with the dryer very quickly and then went on to do a very thorough check and cleaning to make sure that nothing else was wrong. Very impressed.

We have had the worst possible experience with every department of sears. Not upholding a warranty repair, trying to charge $500 to fix a repair they made. Then ordering parts because well we need the fridge fixed and waited 7 weeks for a part to arrive that never showed up. Call center was very rude and not willing to “help”. Continually told to wait for part to arrive, or wait for an email from the parts Dept, neither of which ever happened. I will never buy another item from sears or it’s affiliates.

My yearly check up. Went over everything with me. Good job

Technician was rude as ever. This is fourth service in one year. How many more.? Let's see.