Marlborough, MA repair reviews

I called for an appointment at quite a few places. I should have called them first. I got an immediate appointment and was kept informed of his arrival time. The problem was solved and everything was explained to me in terms I understood. He wore a mask and was very informative. Impressed!

I was not told i could not purchase the service contract after the technician left my home. the person taking my service call did not mention i could only purchase a service contract at the time of the call or at the time the tech was here. when my wife and i made the decision to purchase the whole house service contract we were told NO. I will not use Sears Home again.

I used Sears about ten years ago to replace the same item, and had much more favorable experience.

Our fridge developed an issue on a Saturday and no one was taking our phone calls. Sears home services allowed us to book an appointment online (for the coming Tuesday) without having to call anyone. So that was great. They charge a flat $109 fee for diagnosing the issue. The person showed up on Tuesday, wasn't very talkative but left the place as neat as when he came. He took time to diagnose and gave an estimate for the repair. It was $660 (including the diagnosis fee). The estimate showed that the parts were only around $175, which means they were charging a labor of nearly $400. That was pretty steep. But we didn't have any choice, all other repairmen had many weeks of waiting. So we went with sears for repair. They repaired it next Thursday as promised and we haven't had any issues so far.

Technician came and determined the leaking water heater needed to be replaced and that Sears would call the next day. Still waiting for that call! Water heat was under warranty and only lasted 5 of 12 year warranty! I have called several times with no response. I would give a zero rating if I could.

Awesome job!

Great advice and helped

Here this week/ very satisfied

I am trying to get my washer being fixed or get a refund And it is impossible

It all started in June. The technician showed up after having to be rescheduled due to a lack of understanding on their part with scheduling. The service technician diagnosed what was wrong with our washing machine. The parts were ordered and it took service was scheduled to take place on August 5th. The parts did not arrive on time for service to take place on August 5th. We were unable to use our washing machine since the middle of July as the parts ordered were required for the machine to drain/rinse. We called Sears Parts for clarification on when the parts would be delivered and they could not give us an answer other than they were backordered. We went out and purchased a new washing machine from a local appliance retailer in mid August. We have yet to receive the parts that were ordered from Sears Parts but yet they have been diligent in calling 4 times per week looking to schedule service. Our new washing machine works great, we will never buy from Sears again...