Marlborough, MA repair reviews

I needed to call back for a technician to return because the dryer still makes a load squeaking noise and I am not able to use it . I needed to take off more time for a repeat return for service. Not happy.

Always great service on my yearly check up

Both technicians arrived on time and resolved our problem quickly.

From the call i first made to the finish..very professional. Now very glad i have the contract. Was not sure it would be this easy.

I was very happy with the service. It was a simple install of a dryer replacement part I had ordered from the Sears Parts store. I had also ordered a second part which he quickly determined did not need to be replaced, allowing me to return that for a refund. The replacement took less than 15 minutes. His software told him to charge me for a full hour but he was able to reduce it to a 1/2 hour, saving me about $50.

Repair was not successful, I spent $99.00

Happy with the service

The technician that repaired my refrigerator was great. The problem was in the scheduling. The scheduling was rescheduled several times before we actually got someone to come out and fix the refrigerator.

Parts installed and Tech says it was fixed. A few hours later there's no hot water and the indicator on unit is out. Unit is clearly defected and been without hot water for 3 weeks! Sears needs to get better at doing the work promised and have emergency Techs in call to fix what gets screwed up by their own people.

When part was shipped it said “3 day shipping”. I wish I was offered maybe two day shipping. I would of paid the difference. Fortunately I was able to move my repair schedule up when the part was delivered.