Cambridge, MA repair reviews

Serviceman Dakota was quick, helpful, friendly. On this second service call within 18 months for a new Kenmore dishwasher, he explained that this time the circuit board did not need replacement (as it did 7 months ago), but it needed RESETTING. Very valuable information.

I've been a sears customer for many, many years and my service guy was great.

I am not blaming the repair person for this, because I am not sure why the repairs are not succeeding, but our dishwasher's problem of pooling water and not draining at the end of a cycle returned within a day of the service. Our dishwasher has been unsuccessfully repaired since August or September, I believe, with repeated visits by different repair people and perpetual failure of any repairs to last. We need a new dishwasher, but I don't even know if the Kenmore product is any good, because repeated replacement of parts has not fixed the dishwasher. This is Sears fault not the repair people. Sears needs to step up and do something to replace my dishwasher today. We have repeatedly been without dishwasher service because the dishwasher keeps malfunctioning. Maybe it is the computerized parts. I am thinking of publicizing the poor quality of the Kenmore dishwasher and its seemingly insoluble problems, and Sears' failure to remedy the situation. I don't believe it is the fault of the repair people at all.

Loved how he took the time to explain what was wrong with our machine and what we needed to do on a regular basis to care for the machine. Sears should be responsible for taking broken parts and boxes.

understood the problem. Had part needed to make repair. Was quick and very knowledgeable.

Your service techs are always polite, friendly and do a great job

The Technician had to come back out because dishwasher was not going through the complete cycle. Technician had to replace another wire.

I use them all the time at my properties and service is always impeccable.