Cambridge, MA repair reviews
All Reviews are from verified customers of Sears Home Services.1–10 of 465 Reviews
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Our Kenmore refrigerator was purchased new at Sears in 2019. What we learned is that it is a rebranded LG refrigerator with known issues with the compressor. It died recently. We spent more than $500 to have it fixed by Sears and although it cools now, it now makes a lot of sound (intermittent buzzing) which is very distracting and annoying. Also, setting 8am-5pm windows for the tech to arrive seems unreasonable. I called to let Sears know that the fridge is making sound , and it wasnt clear if we would be on the hook for another $109 diagnostic fee. If the fridge was properly fixed and didnt make loud noise, i'd be a much happier customer.We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
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Super fast scheduling but automated system gave me a different time window. Repairman nice and helpful, took the time to explain what he was doing.We are so thrilled you had a 5-star experience. Thank you for taking the time to leave us a rating. We thank you for choosing Sears Parts Direct for your part needs!
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I used sears last Friday and would Highly recommend repairs from them. Raven was professional, kind and knowledgeableThank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!
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My fridge is good as new I,m very happyThank you for taking the time to leave us your rating. We love to see that you had a wonderful experience and that your tech was able to provide you with the quality service we strive for daily. We appreciate your business and look forward to assisting you in the future. Thank you for choosing Sears PartsDirect!
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My dryer is functioning wellHi there! We are so happy to hear that you had such a positive experience. Thank you for taking the time to let us know how we did. We appreciate any and all feedback. Thank you for choosing Sears PartsDirect!
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The service was great and I’m very impressedWe are so glad to hear that your technician was excellent during your service experience. We greatly appreciate your feedback. Thank you for choosing Sears PartsDirect!
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The service and work was excellent.We are so thrilled you had a 5-star experience. Thank you for taking the time to leave us a rating. We thank you for choosing Sears!
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I had the same guy !! And he’s awesomeWe are so pleased to hear that you had such a positive experience. Thank you for taking the time to let us know, we appreciate any and all feedback. Thank you for choosing Sears PartsDirect!
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Well worth the investment getting the extended warrantyThank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!
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A technician visited my home, diagnosed the issue and ordered the required part. A follow-up appointment was scheduled to install the part once it arrived. Everything ran according to plan.Dear Corey, We love 5-star ratings! Thanks for choosing Sears!