Cambridge, MA repair reviews

This was the second time a repair was attempted on my Sears hot water tank. I am waiting for the same part to be replaced and it won’t arrive for weeks. Then it may not work again! I have to leave my home in order to live where there is hot water. Obviously I am incredibly unhappy and irate.

Promptness, courteousness, and swift professional service!

competent and courteous

I thought the repairman was great, but was frustrated by the fact that the washer broke AGAIN right away. Sears came to repair the washing machine. I waited several days for a repair person and took half a day off of work. When they got here, they correctly diagnosed the problem, which was the pump (it wouldn’t drain). They removed the front access panel, banged it with a hammer, and it worked. I was told the problem was fixed. I ran three loads and it’s broken again. I am tired of taking off days from work for this kind of thing....

Annual checkups are always great!

Lebert was excellent. He was prompt and courteous and diagnosed the problem right away.

The service was great. Clean, fast and done right. The management of the time frame was AWFUL! They have us a 3 hour range then changed it. This happened twice.

The repair man gave me info to keep my systems going.

I have had two technicians, seven appointments and seven part replacement in four months and the dishwasher still wasn’t working. The technician Raymond told me this morning replacing the third part he has ordered this week, that the dishwasher still doesn’t work and it’s unrepairable. He said that I needed to call sears and see what steps I need to take once they read his notes of unrepairable. I called the warranty service department, they informed me that Raymond the technician wrote that I refused further service and that im not qualified for a replacement because it can be fixed and the warranty department can offer me another service appointment. I have many sears appliances and warranty protections for many years and I have never had this kind of experience, I’ve always been pleased with sears and recommend them to people. I’m incredibly disappointed with the quality of service, communication and resolution regarding my dishwasher and customer experience.

This service is fantastic