Cambridge, MA repair reviews

Door gasket mold doesn’t come off, scrubbing, bleach, mold remover etc doesn’t work. Its unhealthy, smells . Asked to replace but he stated it’s not covered and eventually would go away on its own. A ridiculous answer and told him it won’t come off. Front loader washers are the worst on the market . This should be covered since I have a five year extended warranty that’s unhonored by poor manufacturing flaw. The gasket is a little over fifty Dollars so what’s the problem with replacing it,!,,,,, I paid for quality and protection but got lip service. ,,,, big business takes your money but gives excuses for repairs and won’t do it.

We called for service because our machine was shaking vigorously. We were told that the counter weight was

Still waiting for follow up call from Sears for my replacement water heater. I've called 5 times since Thursday. Haven't heard from them yet. Would like to have them call me ASAP. My name and telephone number is on file. I last called and talk to Kevin on Friday, and he said someone would call me within 2 business days. The day before I had talked to Ashley and she said someone would call me Thursday night, and nobody did. Still waiting. Please look into this, and follow up on my water heater replacement. I do have a Master Protection Agreement Plan.

This was a maintenance visit. It went well, happy to get checked. The only negative comment was the ongoing calls which phone ID said Sears but never a voice mail to say. I finally answered to find it was really Sears. In this day and age, a computer generated call should leave a VM to validate the call. People get too many robo calls/scams.

The technician that came out was excellent. New his stuff, polite and courteous.

Service was great. Repair/Maintenance person was excellent: fast, friendly, professional. He called to see if he could come early - which was great! He wore a mask the entire time, explained what he was doing, checking, looking for. I learned a few new things: like why I can't keep tin foil on the bottom of the oven to collect drips (can cause CO buildup), that when I don't use the stove/oven for long periods of time (I have COPD and cannot use stove when I'm using the oxygen during flair ups) that I should have someone turn the oven on for 10-15 minutes, and the burners on and off to remove pressure. Was very happy with the service.

Technician was not friendly

good service thank you

Serviceman came in fixed problem. Knew exactly what he was doing. I felt very confident.

It took over 40 days to get a replacement part for my dishwasher repair and it took a longer than expected time for the technician to arrive to install the replacement motor.