Cambridge, MA repair reviews

They came out quickly and my machine was back an running in no time.

Used them to check a leaking washer. Worked hard to find the problem.

Have to wait two more weeks for someone to came back

So accommodating and service oriented! Fixed it all and it was a tough move!

New service is not we expected, not customer friendly.

He came and he conquered

He knew exactly what was going on with the refrigerator freezer and fixed it. Very happy customer.

The two service technicians Rickey on 6/17 and I forget the person on 6/29 (my roommate was here that day), were great. My complaint is the follow-through in that we had to wait 12 days for the final repair because of a delay in parts, which was indicated would only take a week. Then your computer system was down so I couldn't even call to complain. Twelve days is a long time to go without a washing machine with four humans and an elderly dog (I'll spare you the details there.) I felt especially ticked because I'd been sold a warranty which I didn't care about if I couldn't get the covered appliance actually fixed. I'm rating "communication" as average because the technicians were great, it was the customer service call center that sucked and even there the people were ok, but they couldn't help me.

I used them a week ago and would be happy if needed to use them again.

The washing machine is working great again!