Cambridge, MA repair reviews
All Reviews are from verified customers of Sears Home Services.1–10 of 409 Reviews
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Technician was not friendlyMICHEAL L, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
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good service thank youWe are so pleased to hear that you had such a positive experience. Thank you for taking the time to let us know how we did. We appreciate any and all feedback. Thank you for choosing Sears!
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Serviceman came in fixed problem. Knew exactly what he was doing. I felt very confident.HI FRAN,We are so pleased to hear that you had such a positive experience. Thank you for taking the time to let us know how we did. We appreciate any and all feedback. Thank you for choosing Sears!
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It took over 40 days to get a replacement part for my dishwasher repair and it took a longer than expected time for the technician to arrive to install the replacement motor.HI ARNOLD ,thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
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I needed service on our Kenmore oven which stopped working correctly. It was fixed quickly and well without any up-selling of products we didn't need. Technician was pleasnt and professional.Hi Jeanne, Thank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!
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They came and fixed my dryer. A totally hassle free experience.Hi Beth, Thank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!
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Matt is very knowledgeable about our refrigerator, he locate the problem real quickly, and luckily he has the part with him, fixed it same day. Good job!Hello Jenny, We are so thrilled you had a 5-star experience. Thank you for taking the time to leave us a rating. We thank you for choosing Sears!
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Excellent Courteous Service. Technician was very Knowledgeable.HI STEPHEN ,We are so pleased to hear that you had such a positive experience. Thank you for taking the time to let us know how we did. We appreciate any and all feedback. Thank you for choosing Sears!
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Tech was very good, he even went back to his van during a rainstorm to switch away from his 1-way N95 mask to a traditional mask when I requested. However, a 90 day warranty? Why even have a warranty if it's going to be that short? My parents got Sears washer and dryer set when they got married in 1960. It lasted until 1984. My dad still has his Craftsman water hose from the 60's, it works better than the new ones I need to buy every 3-4 years today. But you only offer a 90 day warranty? No surprise Sears is no longer on the top of the retail world. I wish you would return there, but you can't cost-cut your way to the top.HI MIKE ,We are so pleased to hear that you had such a positive experience. Thank you for taking the time to let us know how we did. We appreciate any and all feedback. Thank you for choosing Sears!
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I got an appointment for the same day as the problem and the technician was able to replace a worn out part during the visit. Although he arrived after the window of time, he was professional and personable and we will continue to buy Sears appliances and use their service techs.Hi Jimmie, Thank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!