Metairie, LA repair reviews

Service performed professionally and quickly. Tech explained work he performed and answered all questions. Appliance & work site were cleaned prior to the Tech's departure.

My service was set up for a day last week. When I scheduled the service, I gave my cell number for the technician to call before he came to the house so that my family member could be there when he arrived. I was at work. I choose the 1:00pm-5:00pm slot. I kept my phone with me all morning so that I would not miss the call. While at lunch around 12:30pm, my neighbor said a man came to my door then left. I then called Sears to see if it was the service man. They put me on hold for 20 minutes then dropped the call. I then called again, finally got to a person named Jamal. I asked him to check to see if he could get a hold of the repair man to see if it was him. He finally came back on the line and said that the service man was at my house. I asked him to tell him to wait for 10 minutes and my family member would be there. Jamal was so rude and sounded like he was aggravated with me asking him to do this. I asked for the service mans number and Jamal gave it to me. I hung up with him and called the service man and asked him why he did not call me. The number he had was for the home line and he had been calling all morning. Of course nobody was home so nobody answered. We both agreed that the people that we have to deal with to get service are not doing their jobs as they should be. My family member went to let him in. He was very professional and got the job done quickly and even called that evening to make sure the the refrigerator was working properly. It is a shame that the person who scheduled the appt did not follow directions! Please train your staff!

1 STAR FOR THE OFFICE PERSONELL. They didn't know what was and what wasn't covered. E one of the managers didn't have a clue. I have the 5 yr warranty and these clowns were trying to give me the 1 year coverage, although they knew I had the five. Makes me understand better, why you guys are shutting down stores. I'll probably be going to a competator for my lawn supplies in the future. The below stars are being rated for the repairman only, not the offiice clowns.

The worst service I ever have experience

Awaiting Parts to be delivered

Great service!

First time use and will use them again. He was very polite and informative!

Very helpful and good communication!

Had multiple techs come to fix my Bosch dishwasher and clearly they had no idea what the problems were. It took the expertise and professionalism of Israel to diagnose and order the parts with a follow up visit for installation. He is the ONLY technician that I want working on my Sear's bought appliances. He deserves a BONUS for his outstanding people skills and product knowledge.

Knowledgeable and professional