Overland Park, KS repair reviews

This is the only company I use

Knew what he was doing.

Took 3 monthis TO RECEIVE PARTS FOR THE REPAIRS.

Just a great technician!

Very pleased.

My serviceman did a great job! I’m glad I called Sears.

The Sears Repairman finally came out after having a over flow company being assigned by Sears to come fix it, and being told we needed a ton of parts. Kept being told parts were moving sloe due to Covid. Was even shown BY that Company to have been fixed, after they told US just to leave it unplugged because it was unfixable, so Sears took us off the list to be fixed. Every time we needed to talk to Sears, we were in hold for 2 hours. EVERY TIME!. FINALLY, after going without a refrigerater for THREE AND A HALF MONTHS, even through Thanksgiving ,which I was supposed to to the cooking, a Sears Repairman came out. HE ordered more parts, which took almost another month. Then a DIFFERENT Sears repairman came out to put the parts in, and found a blockage in the cooling line (or something like that). He flushed the line, which fixed it in about 30 minutes. He said that SHOULD have been tried in the very beginning THRRE AND A HALF MONTHS AGO), and it should have been fixed within a half hour. I am disabled, so this was very bad for me. Unable to eat breakfast or lunch or have cold drinks that entire time. It cost us a LOT of money for eating out because my husband didn't feel like going to the grocery store for the cold ingredients needed to cook our meek, then wait for me to cook it. We ate every meal no earlier than 7:30 p.m., which is what time I'm usually going to bed, due to my disability. Most days I was too sick to even cook or eat by that time at night. This was very serious for us.n we had the best Extended Warranty offered by Sears when we purchased the Refrigerator. We were NOT treated right, and feel Sears should reimburse us for the costs incurred due to them sending unqualified repairmen to fix it. PLUS we should have AT LEAST 3 1/2 months added to our warranty, because it was unusable for that amount of time! But I can't sit for another 2 hours on hold to talk to them about it. PROBABLY the reason they have it set up that way.

I have use this service in the past and always excellent service.

I'm so happy with the service I received from a great company!

He was very polite and answered all of my questions thoroughly.