9701 Metcalf Ave Reviews
Showing most recent reviews from verified customers of Sears Home Services
Professional and friendly
Always happy to see him show up for service bc I know things will be done properly and quickly. Also he communicates VERY well. I'm very pleased!
Lisa H, Overland Park, KS
Quick and Easy!
Thomas arrived and quickly identified the issue with our dryer and got it fixed under warranty. Greatly appreciate it!
Ronald P, Gardner, KS
Elisha's service, personality, and professional were great !
My issue was resolved and I also learned something from Elisha, which was also very helpful ! He was fabulous ! My experience with the texts however was abominable ! Parts were ordered from the initial visit. A week ago, there was to be a return service because ordered parts had arrived… I NEVER a received ANY correspondence about my technician or the arrival time. I sat home ALL day and NO ONE EVER CAME ! There is NO WAY to speak with anyone…I was LIVID !!!!!! This time I was texted they would arrive between 7:34-8:55 😡 of course NOT A SOUL ARRIVED…I called at 10 and was told there were 2 ahead of me. I called again at 1:00 and it was "3" ahead of me…HOW DOES THAT HAPPEN ???? Finally Elisha (a different technician from initial text) called and arrived shortly after he called and he was fantastic. You NEED to do something with the way the information goes out and have a phone number where a PERSON ANSWERS ! This is absolutely MADDENING for people waiting all day with no way to find out what's happening. I have been a Sears customer well over 50 years and your service is appalling with customers. Last year I was getting billed from two different states for my home warranty service. NO ONE COULD FIGURE IT OUT after 10 calls or so. Today when I spoke to a human they told me I didn't even have a home warranty service. THIS IS NOT GOOD SERVICE AT ALL ! It's a miracle you are still in business ! How I miss the stores and the great service there ! You have GOT TO DO BETTER. Loyal customers deserve better…heck HUMANS a deserve better. I pay every month for this. The repair people are great but your communication with people is a disgrace !!!!!!! This is 2025 FIX THE PROBLEMS !!!!! Forget the texts and automated phone service and hire some humans and TRAIN them so they don't tell people they don't have a warranty service ! 😡😡😡😡😡
Catherine C, Kansas City, MO
Tractor repair
Excellent service, on time, fixed the first time and works perfectly.
Roger G, Kansas City, KS
5 Stars
It was nice that a human person was available to talk to. I really thought that a stupid robot was going to show up. It would of been nice that a human answer the phone. Dan was great and answered all my questions
Michelle B, Butler, MO
Service was disaster but the tech was good.
The experience with your company was not great at all. You guys canceled my appointment without my permission!!! The tech guy was great but not your company.
Jamshid P, Overland Park, KS
Awesome tech
Samuel was awesome! fourth repair man to attempt to fix the problem and he did it. We are very happy!
Collen O, Mission, KS
Dryer issues
Elisha was very professional, didn't fix something that didn't need fixing, and was timely.
Tim D, Lenexa, KS
Wonderful
Excellent professional and on time it was a fantastic appointment.
David R, Kansas City, MO
Vincent
Excellent service clear experience
Hal N, Overland Park, KS
