Merrillville, IN repair reviews

Our repair started in November of 2020, and continued through March of 2021 when we finally gave up. Several hundred dollars in replacement parts, multiple visits, and the dispenser would not dispense ice for more than a couple of days, even after a second repairman tried. We have subsequently contacted Sears several times for a refund.

Called for furnace maintenance check we expected the service to include checking the thermostat which he refuse. We asked him to show us how to set the schedule on the thermostat but, he refused to show us. He refused said he couldn’t touch it. All he did was clean an already cleaned furnace. Ask why he couldn’t show us how to work the thermostat said he couldn’t touch it.

Great work

The technician was knowledgeable and solve the problem

good job xx

i HAVE HAD 4 TECHS COME OUT TO FIX MY MACHINE AND IT'S STILL NOT FIXED. Would like a call back

The technician diligently worked on my dryer. He put in the new timer that was sent for our dryer. The dryer still did not work.

Called for service for my water heater which is still under warranty. Serviceman showed up 2 days later and stated within 10 seconds of looking at it that I needed a replacement. I paid the $99 service fee and he told me to wait 20 minutes for the payment to process and then call in for a replacement. Called as directed and I was on hold for 39 minutes. No one ever picked up. I called early the next day and finally got connected to a human, but I was forwarded to another person 6 times over a 45 minute period. Each time I gave them my information and each time they said that they could not help me. Finally on the 7th transfer I got help. The agent put me on hold 3 times while retrieving information, but finally got the order placed. He told me that someone would contact me with delivery information within 12 to 48 hours. 2 days later I called back to get an update as the 48 hour window had expired and I had not been contacted. Again, I was transferred 5 times, only this time no one could find my order information. They said my phone number wasn't coming up in the system. After 30 minutes of this I asked for a supervisor. I was then disconnected. Whether is was intentional or not, I don't know. I waited for a call back, but never got one. I didn't have the number of that agent as I was transferred to her. I waited another day, didn't hear from Sears, so I finally called a local plumber and had him provide and install a new tank the next morning. I couldn't wait any longer because I had water all over my basement and no hot water. So I paid Sears $99 for nothing and I still have not been contacted by them. This was definitely the worst customer service experience I have ever had. I would give this a minus rating if I could.

I am so happy I had insurance on my appliance. Without sears service I would not have known what to do.

Technician arrived and immediately started talking about politics. He was there for almost 2 hours, of which 1.5 hours was spent on his phone trying to figure out forms and billing process. He gave every reason possible not to pull out the refrigerator to clean the coils (which was the only reason I scheduled this maintenance). I've been a Sears customer for 50 years and this was SO disappointing!