Merrillville, IN repair reviews
All Reviews are from verified customers of Sears Home Services.1–10 of 610 Reviews
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very knowlegableThank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!
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I will use them agaimThank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!
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Jim was our technician and he did a great job keeping us informed. I am very happy I came back as a customer.We love 5-star ratings! Thanks for choosing Sears!
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Service was professional.We are so thrilled you had a 5-star experience. Thank you for taking the time to leave us a rating. We thank you for choosing Sears PartsDirect for your part needs!
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Used them on Friday best choice i ever madeDear Fernando, We are so thrilled you had a 5-star experience. Thank you for taking the time to leave us a rating. We thank you for choosing Sears!
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The worst Service Technician ever, Rami! Extremely rude,e tried to charge me $80.00 when I had a Master Protection Agreement. Was very rough in handling the dishwasher racks, was on the phone with the customer service center instead of calling the technician line because he didn't know how to repair my dishwasher. Slammed my dishwasher door because it woudn't close because of the broken racks, now the door on my dishwasher is BROKEN. I ended the appointment and told him to leave my house before he breaks anything else. It was very hard to find a live person to talk to from Sears about this. They finally rescheduled my appointment and were going to send the same guy, Rami, back to my house. After talking to two different people that told me Rami would not be coming to my house, I waited at home all day the next day and a half hour before my scheduled time received a call saying that Rami would be late, after being told he would not come back to my house. I finally talked to someone else that manages Rami's team and they rescheduled another appointment for May 21st with another technician. Now I need my dishwasher door fixed too! After this next appointment, I will NEVER, EVER have any dealings with Sears ever again!!!!Dear Judy, We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
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This technician really knew what he was doing ...Thank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!
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Washer not fixed!Dear Aisha, We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at Homeservicereviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
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The young man did very well . He is in the learning stage .We are so pleased to hear that you had such a positive experience. Thank you for taking the time to let us know how we did. We appreciate any and all feedback. Thank you for choosing Sears!
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He was knowledgeable and gave us useful tipsWe are so thrilled you had a 5-star experience. Thank you for taking the time to leave us a rating. We thank you for choosing SearsPartsDirect for your part needs!