Peru, IL repair reviews

All Reviews are from verified customers of Sears Home Services.
4.7 out of 5 stars

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  1. Great service!

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    Steve was very knowledgeable and had the part he needed on his truck so he was able to repair my dishwasher quickly.
    SOMONAUK, IL
    March 31, 2019
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  2. Techs are Fine. Everything else, not good at all.

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    Checked at 7:30am for most recent 2-hour time-frame, so I could know when to expect the technician. Was told between 9:13am-10:55am. Started locking dogs up in their crates, and making sure granddaughter was in her playroom, at 10:30. No call by 10:55am. Checked again on new time-frame. It had, surely enough, changed to 10:33-1233. Someone should call the customer w that update. Let dogs out, again. Locked them back up at 12:15pm. no call by 12:33, again. This time I called Sears. All 3 times they said "tech is having trouble at last appointment, that's why they're delayed." I would reply with "the reason doesn't matter. the problem is NO ONE told us anything." I stated I couldn't put my granddaughter down, now, for her usual afternoon nap...never knowing when the tech would arrive, which would cause the dogs to bark, which would wake up my grandchild, anyway. So, I had her skip her nap. The dogs were locked up...on and off all day. We were stuck inside, always keeping watch...because even though they claim "oh, a tech will call when on their way" it doesn't always happen that way. I blame Sears, not the tech for this. So, we just stood watch all day for the tech...due to how Sears has nothing set up to update people. What is the point of the "check for live updates" on the link in the email Sears sends when there is an appointment, if there is NO LIVE UPDATE? it just keeps showing "8-5" as the time frame. ridiculous. horrible customer service, as usual. we have been on the liftime warranty for our appliances since 1972, and are treated horribly.
    IL
    January 07, 2019
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    We're sorry that you were not updated in a timely manner. Thank you for your feedback. We appreciate your business and will forward your comments to the appropriate team.
    SHS Social Care Team on January 14, 2019
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    October 09, 2018
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    October 07, 2018
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  5. REPAIR MAN GOOD, SERVICE CALL FEE SUCKS

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    Repair man was excellent. Your $99 service call is a pain
    SENECA, IL
    October 06, 2018
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  6. Service status

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    Great service; the technician was on time and helpful.
    LA SALLE, IL
    September 16, 2018
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  7. great service

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    Very good service great service tech did great job very happy
    PAW PAW, IL
    August 29, 2018
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    August 25, 2018
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    August 23, 2018
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    August 13, 2018
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