Chicago Ridge, IL repair reviews
All Reviews are from verified customers of Sears Home Services.1–10 of 632 Reviews
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Very happy with serviceThank you for sharing your great rating! We thank you for choosing Sears and hope you recommend us to your friends and family.
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We began having problems with the refrigerator cooling in mid- July. I called on August 1. It took a few weeks for a company you were using to come out. Did not fix it. Came again and still no resolution. Finally in OCTOBER, we had our frig fixed with new parts. We submitted a request for reimbursement for food loss but have not heard anything back yet! I am rating the final Sears tech who came out on October 10th.JULIANNE G, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team. Further, regarding the food loss reimbursement, we see that you have been approved for it. For further status, I request you to contact our dedicated Protection Agreements Benefit Administration (PABA) team at 800-927-7836.
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Second time coming out, said he don't know why they had him come out again when the water heater can not be repair. He said that if they looks at the picture he sumitted, they would know that. Told be to check with Sear to see what they would do.DARLENE S, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
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Was right on time. Was very nice and knew what was wrong right away Replaced part and was done ! Great !Hello Pat, We are so thrilled you had a 5-star experience. Thank you for taking the time to leave us a rating. We thank you for choosing Sears!
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The repairman arrived well after the window we were originally given. We communicated when we made the appt that we needed the ice maker replaced. All he did was give us the information for the part we needed to order and told us we could put it in ourselves. We could have saved $149 if that was the case. When we asked if he could at least replace the filter (which we had) he didn't know how to do it. Complete waste of time and money on our part.We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you. We would be happy to see what we can do for you!
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Completely disappointing. Terrible service. Now my product does not work at all. 3rd party service Company should not be allowed to have any service contractsHello Kevin, Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team. As per our records we see that the status is complete for Service Order # 8555-40984535, we request you contact PABA Protection Agreement Benefits Administration at 800-927-7836 to claim the replacement and the Hours of Operation: Mon-Fri 8am-6pm CST / Sun & Sat Closed.
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Happy with service.We are so pleased to hear that you had such a positive experience. Thank you for taking the time to let us know how we did. We appreciate any and all feedback. Thank you for choosing Sears!
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Wonderful individuals, followed CDC guidelines, installation was quick, and they were in and out.Hello Erin, We are so thrilled you had a 5-star experience. Thank you for taking the time to leave us a rating. We thank you for choosing Sears!
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I am very disappointed with the service received. While the technician was courteous and timely, he did not even open the dryer for my annual preventative maintenance. At the start of the visit, I actually showed him the list of 11 points that Sears states should be checked and asked to confirm he would be performing all of them. He said "something like that." He pulled out the lint trap - it was very clean - and he turned the machine on for about a minute or two. So, he said the machine was in pristine condition (he could tell just by how clean the house was). He explained that cleaning the lint trap is the most important thing for a dry to work properly and that if it wasn't working properly it would not start. Unfortunately, I could have did what he did. The service appointment was a waste a of time, especially given this is a rental unit and I had to work around my tenant's schedule. There was nothing done for preventative maintenance.Hello Latasha, We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
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Nice person good jobHello Abdul, We are so thrilled you had a 5-star experience. Thank you for taking the time to leave us a rating. We thank you for choosing Sears!