Bloomingdale, IL repair reviews
All Reviews are from verified customers of Sears Home Services.1–10 of 223 Reviews
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Satisfied plus5
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My igniter on my Samsung stove needed to be replaced. I bought the part on Amazon. The technician repaired it in 20 minutes and charged me $300 for the labor. Ridiculous!We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
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The repairman was competentWe are so thrilled you had a 5-star experience. Thank you for taking the time to leave us a rating. We thank you for choosing Sears Parts Direct for your part needs!
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They came out to replace a circuit board which had been ordered from a previous appointment to resolve an ice build up problem. After installing the new circuit board, the refrigerator stopped functioning. Called the next day and complained only to hear they could come back out in 10 DAYS!!! Called several times only to talk to a call center only capable of scheduling new service but unable to prioritize the services. A problem resulting from a repair should be a high priority, but apparently not. Meanwhile I lost all the food that was in the refrigerator. unbelievable....Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
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Courteous and knowledgeable tech.Thank you so much for your 4-star rating! We are happy to see that you had a great experience. Thank you for your business!
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Very knowledgeable and showed me how to clean certain portions of the dishwasher. These are things that I didn’t know before so that was a helpful learning experience for the future. Explained issue thoroughly. Appreciated the extra insight and helpfulness.We are so thrilled you had a 5-star experience. Thank you for taking the time to leave us a rating. We thank you for choosing Sears!
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Happy with the resultsDear Diana, Thank you for your 5-star rating! We thank you for your business and look forward to serving you again in the future. Thank you, Bob K Sears Member Services
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One day after the repair man came my dryer started making a high pitch squeal. I called a multiple of time to try to get someone out. Finally after five phone call and many hold, I have to wait a week to get someone to come back out. I am not happy.Dear Steven, Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team. Thank you, Bob K Sears Member Services
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Outstanding customer serviceWe are so thrilled you had a 5-star experience. Thank you for taking the time to leave us a rating. We thank you for choosing Sears!
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The Service was prompt and very clear as to the problem and the solution.Hi Toni,We are so pleased to hear that you had such a positive experience. Thank you for taking the time to let us know how we did. We appreciate any and all feedback. Thank you for choosing Sears!