Duluth, GA repair reviews

All Reviews are from verified customers of Sears Home Services.
4.0 out of 5 stars

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  1. Would not recommend.

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    The sum it up in as many words as I received from the service. “Hard to rate it as service when nothing took place” prob the worst $69 I’ve spent for 2@ minutes of service. The follow up call was not better.
    SUGAR HILL, GA
    November 14, 2019
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  2. I'm not a happy camper!

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    After waiting over a week for the repair technician appointment, and after being told I would receive updates of the tech's arrival time during my 8-12 window, I had to call to find out when the tech would arrive and asked that he call me. He called me at 1:30pm to say he was running late - which was obvious. He showed up at 3:45pm and I not only missed the whole day at work, I had to pay for a late notice cancellation for my 4pm eye doctor appointment. His computer told him my ice maker wasn't broken after all and he left not having to repair anything after all. I cannot accurately rate his care and clean-up because there wasn't any. He was correct - the ice maker worked after he left.
    DULUTH, GA
    November 04, 2019
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  3. The technician's behavior was bad and on top of it he lied that bill was not paid when it was...

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    The technician got to our house very late and was not patient to diagnose the LG Washer he came to repair. We paid him using our Sears Card and a week after we started getting another bill in the mail for the same amount. We've call Sears Home Service number to complain and we're being told to make written complaints and call a customer service number that no one picks. The bill as gone to a debt collection agency now and this has been a horrible experience overall. We are still trying to get Sear Home Service or the Billing Department to address the bill error that caused all this drama...
    SUGAR HILL, GA
    November 02, 2019
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  4. Nice job!

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    I was able to call and get a quick appointment since my washer was leaking. The tech was able to fix the leak quickly!
    SUWANEE, GA
    October 26, 2019
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  5. Big Improvement

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    Much better than last company that Sears contracted with for service in my area.
    SUWANEE, GA
    October 10, 2019
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  6. Great job!

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    The technician arrived on time. He explained the issue in detail. Told us what we need to fix the washer and completed the job in one day.
    SUGAR HILL, GA
    October 03, 2019
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  7. Nothing was done

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    Tech didn't even look at the machine said the outside vents needed to be cleaned out
    LAWRENCEVILLE, GA
    September 06, 2019
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  8. ????

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    The tech didn't do anything
    LAWRENCEVILLE, GA
    September 06, 2019
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  9. Terrible/Misleading

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    I will never use them again for any service...and I was a long time cardholder and customer!
    DACULA, GA
    August 26, 2019
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  10. 9 Techician visits this year, most to repair previous technician's mistakes

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    Three year old Kenmore Elite refrigerator has broken five times this year alone. Takes weeks to get it fixed. I have been without the refrigerator for most of the summer waiting on Sears to fix it for good
    DULUTH, GA
    August 24, 2019
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