Alpharetta, GA repair reviews

I am doing some testing to see if results are to be what technician advised to do

Very thorough and explained what was the problem and repairs.

The service was good - they fixed the machine. However, I was given an 8 hour time frame for both days I had to have them come out - the first time they came they diagnosed the problem and had to order a part; the second visit was to actually repair the machine. I was told to call at 8:00 am the day the service was scheduled to find out a closer approximation of the time frame, however, when I called, the schedule was not posted. I was told to call back 30 minutes later. I did, it still was not posted. I was told the technician would notify me 2 hours before arrival - the first technician never called or texted - I waited from 8:00 am until 4:00 pm when he arrived, not knowing if he would make it that day. The second guy did text - 10 minutes before he arrived. Both technicians were courteous and skillful. I have no problem at all with them - I would give them both a high rating; but the customer service overall - not good! Another complaint - I asked for a receipt for the purchase of my part - I could not get it - they would not email or snail mail it to me.

Very good service.

Benjamin was great, quick to diagnose and explain the issue, went over the cost, and had us fixed up in a jiffy. Thanks Benjamin!

The problem is well resolved

Of course the dryer goes out when company is coming and you have to wash & dry all the sheets and towels in the house! I called Sears Home Services in the morning, and had a tech out 6 hours later. Michael was as kind and courteous as he was knowledgable. He completed the repair in no time...we are so grateful.

Professional and great attitude. Truly a God send when you’ve got two toddlers and your upstairs ac is not working during Georgia’s hottest days of the year

Hard to contact to set up service. Eight hour wait time for service is to long

Hard to contact by phone to set up service. Eight hour wait time for service is to long