Alpharetta, GA repair reviews

All Reviews are from verified customers of Sears Home Services.
4.0 out of 5 stars

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  1. Service

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    I am doing some testing to see if results are to be what technician advised to do
    CANTON, GA
    September 12, 2019
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  2. Excellent Service

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    Very thorough and explained what was the problem and repairs.
    ROSWELL, GA
    September 07, 2019
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  3. Service

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    The service was good - they fixed the machine. However, I was given an 8 hour time frame for both days I had to have them come out - the first time they came they diagnosed the problem and had to order a part; the second visit was to actually repair the machine. I was told to call at 8:00 am the day the service was scheduled to find out a closer approximation of the time frame, however, when I called, the schedule was not posted. I was told to call back 30 minutes later. I did, it still was not posted. I was told the technician would notify me 2 hours before arrival - the first technician never called or texted - I waited from 8:00 am until 4:00 pm when he arrived, not knowing if he would make it that day. The second guy did text - 10 minutes before he arrived. Both technicians were courteous and skillful. I have no problem at all with them - I would give them both a high rating; but the customer service overall - not good! Another complaint - I asked for a receipt for the purchase of my part - I could not get it - they would not email or snail mail it to me.
    CUMMING, GA
    August 17, 2019
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  4. Retired

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    Very good service.
    ATLANTA, GA
    August 05, 2019
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  5. Great Service!

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    Benjamin was great, quick to diagnose and explain the issue, went over the cost, and had us fixed up in a jiffy. Thanks Benjamin!
    ALPHARETTA, GA
    August 05, 2019
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  6. Great service

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    The problem is well resolved
    JOHNS CREEK, GA
    August 02, 2019
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  7. So quick!!

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    Of course the dryer goes out when company is coming and you have to wash & dry all the sheets and towels in the house! I called Sears Home Services in the morning, and had a tech out 6 hours later. Michael was as kind and courteous as he was knowledgable. He completed the repair in no time...we are so grateful.
    ROSWELL, GA
    July 22, 2019
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  8. Hallelujah we’ve got cool air again!

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    Professional and great attitude. Truly a God send when you’ve got two toddlers and your upstairs ac is not working during Georgia’s hottest days of the year
    MILTON, GA
    July 18, 2019
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  9. Good service

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    Hard to contact to set up service. Eight hour wait time for service is to long
    CUMMING, GA
    July 08, 2019
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  10. Good service

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    Hard to contact by phone to set up service. Eight hour wait time for service is to long
    CUMMING, GA
    July 08, 2019
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