Orange Park, FL repair reviews
All Reviews are from verified customers of Sears Home Services.1–10 of 342 Reviews
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I feel more comfortable trusting the pros when I have appliance issues. And they make me proud everytimeDear Nesha, We are so thrilled you had a 5-star experience. Thank you for taking the time to leave us a rating. We thank you for choosing Sears!
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Pleased with serviceThank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!
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Repaired Mag tag wash. Nice workDear Mark, Thank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!
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Techician left with out finishing repair and did not closed the repairs ticket snd is a problem because we do not know what is going on. Replace 5 parts of the refrigerator and 2 mother boards , still did not work. My husband is diabetic, Aszhma, COPD snd we have medication that requires to be stored in a certain temperature We have seek help from Sears warranty dept but did not have answer to the problem because there was no info written on the report of the repair that was done and was still open. This is the third time this refrigerator has been repaired for the same reasons snd we are tired of this incompetence and inconvenience and I have ask for emergency help due to my husband medical condition concerning his medication storage supplies that has to be kept in a certain temperature. My neighbor has help us by letting us use their refrigerator. This has created a problem because my husband has to take his insulin shots 4 times a day, snd created problems with our access to it. This refrigerator has been broken since July 17, 2021 and has not been repaired since. The next schedule for update repair is scheduled on August 27,2021.This is a necessity appliance but what is the use having a master warranty if it is not repaired in timely manner specially if there is medical conditions that is present with our family that requires medical refrigeration. This is not acceptable to the consumers like us. Please be informed that we have seek advise from a legal counsel. Sears administration needs to contact us to make amends ASAP.Dear Generoso, We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
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Technician did not fix my problem. Came back a second time and problem still wasn’t fixedWe apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
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Went out of his way to fix our washing machineHI MARY ,We are so pleased to hear that you had such a positive experience. Thank you for taking the time to let us know how we did. We appreciate any and all feedback. Thank you for choosing Sears!
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The part was not good. Was unable to solve the problemHello Virginia, Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team. We request you contact PABA Protection Agreement Benefits Administration at 800-927-7836 to claim the replacement for Service Order # 7435-42171793 and the Hours of Operation: Mon-Fri 8am-6pm CST / Sun & Sat Closed.
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Good job Although this time was just a preventative maintenanceHi Wayne, Thank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!
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The technician diagnosed the problem on October 26 but I have yet to receive an estimate for repairs and my refrigerator is still not working. I have called the service department requesting the estimate twice to be emailed to me and have received nothing. I am very disappointed in the lack of service. Had I not already spent the money for the service I would definitely go elsewhere.Hi LEECIA, We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
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Our washer and dryer are doing their jobs again because the excellent serviceman who came to our rescue did his.Thank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!