Ocala, FL repair reviews

The technician came out on time and wore face mask during appointment. It was found that i needed parts ordered. The technician left my machine inoperable when he left (it worked before he came). I received 2 parts, by mail, while 2 others were on "backorder". Here starts the nightmare. I received an email to call customer service because there was an update on my order. I called the number and it goes somewhere to a foreign country where people speak very broken English. They cancelled my appointment to fix my machine and have now put me in a pool of "we dont know when your parts are coming or if they will EVER become available. I asked when they would let me know and she said, "once they r notified...I will be notified". I clatified, so if my part never becomes available my claim just stays open? She replied, YES. We wont notify you again until we get an update. Needless to say I bought a new washer. I am not waiting indefinitely for parts. I was given a number to call to cancel my claim. Still in a foreign country, not much english. I was told I wont get my money back until they get their 2 parts back. Ok..I say how do I get those to you? We will set that up she says. She will call UPS and set that up. I will get an email letting me know what I need to do next. DO YOU THINK I GOT AN EMAIL? NOPE!!!! NO UPS PICKUP SCHEDULED. I think I have officially been scammed by Sears. Stay away from Sears home technician help. Sears has seriously lost their luster. I unfortunately purchased their home warrantly on appliances. If this is their customer service they can go to forget it What a waste of 2 months and counting since I still have no resolution. BUYER BEWARE!!!!

Ice maker was not dispensing. It was repaired post-haste. Broken switch. $4 part; $169 fix.

If all technician are as good as the one who fixed my refrigerator I will use your services again.

Kevin was right, just had to manually defrost this new fridge. These energy star regulations are causing way too many problems...

Explained how to request repair service.

Just GREAT service

The Samsung we have is not working properly and have had multiple technicians who have attempted to fix the issues and all we want is a replacement. Our request is being ignored

Thank u Sears we miss your store

Excellent service Steve had the knowledge and parts to fix my Craftsman mower on the first visit. Never once did he have to leave for parts.

Quickly solved the problem and the refrigerator worked perfectly after defrost.