3100 Sw College Rd Ste 300 Reviews

Showing most recent reviews from verified customers of Sears Home Services

Average Rating: 4.9/5 (538 reviews)
Dryer breakdown
July 16, 2025
Overall rating

Kyle was professional from beginning to end. Was able to diagnose and fix the problems in a timely manner. Cleaned up, and offered advice for making the dryer run efficiently. Good person. Good job. Deserves a raise!

Dennis W, Hernando, FL

Great home warranty service
July 15, 2025
Overall rating

We have a poorly made LG refrigerator that has had, now the 4th, AHS warranty service call over the 3 years living in our home. All 4 have been Sears (i actually called and asked for sears this time). Enrique today, and the other techs in the past 3 years have been superb at what they do. They work efficiently enough that there is to no reason yet to buy a new, very expensive replacement.

Gadir C, Ocala, FL

MuttRanch | Dryer | Repair
July 11, 2025
Overall rating

It took a few appointment reschedules on Sears side - Kyle repaired dryer on 1st visit - Kyle diagnosed washer on 1st visit - Kyle and team are working on parts research for washer - TBD for washer repair etc - We lost a lot of time away from work due to rescheduling by Sears - Spent way too much time feeding laundromat machines money etc

Dale M, Morriston, FL

6 week repair
July 11, 2025
Overall rating

Chris is excellent, however your customer service call center is poor. they are difficult to work with and hard to understand.

Rick O, Ocala, FL

Friendly and Knowledgeable
July 11, 2025
Overall rating

Chris was a the best technician I have had for any service. He was very friendly and knowledgeable about our fridge. He provided multiple options of repair, and was not pushy as if commissioned for the most expensive option.

Brandon P, Ocala, FL

Excellent!
July 07, 2025
Overall rating

Easy to make appointment. Confirmation communication excellent. Technician arrived on time. Very knowledgeable. Gave us options of repair, replace. We chose to repair. Offered a warranty plan but we refused. John went the extra mile and cleaned the door and sides before reseating the stove. It was an amazing experience.

Susanne M, Dunnellon, FL

Refrigerator Repair
July 01, 2025
Overall rating

Chris was great! However your scheduling system is not! Why can't you let customers know if they will have an AM or PM appointment instead of just 8am-5pm? Your system indicated that my tech would be here in the AM but never updated it to let me know it would be late afternoon!

Ann R, Ocala, FL

Home repair (refrigerator)
June 30, 2025
Overall rating

John is knowledgeable and professional. Went beyond what was needed to be helpful. Would recommend him to anyone. Very pleased with his work.

Arden D, Dunnellon, FL

Whirlpool refrigerator
June 23, 2025
Overall rating

My technician was courteous and explained what he was doing so I understood.

Paul G, Ocala, FL

Fast Service
June 21, 2025
Overall rating

He was very professional and knowledgeable. The turn around to get the parts in and fixed was the best.

Brett D, Ocala, FL

Average Rating: 4.9/5 (538 reviews)