1000 Dover Mall Reviews
Showing most recent reviews from verified customers of Sears Home Services
Fridge repair
Joe was friendly, repair was done quickly. Highly recommend him as a repair technician!
Michelle L, Clayton, DE
repair ervice
Harold was both very personably and professional during our interaction
Ronald C, Smyrna, DE
Awesome
Eric was very polite very great customer service. RepairmanI would recommend him to anyone that needs help on an issue with a dryer washer he fixed the problem. The issue was solved. Thank you so much. He is hospitality. It was great. I would recommend if anyone needs any repairs to call Sears. I thought it was Going to be pricey, but it wasn't. I was satisfied in Eric's customer service.
Pamela M, Felton, DE
repair dish washer
Eric was on time and very efficient and explained what he was doing
Richardanto B, Magnolia, DE
Courteous, Willingness to listen to customer
The technician was great, however Sears Protect has a lot of work to do when it comes to customer service. 1. Online chat doesn't give the options needed to address customer issues, the word "OTHER" should be implemented as an option. 2. Don't make appointments when there is not enough technicians to service the customer. My appointment was rescheduled 4 times having to wait all day and no one showed up.. 3. Most of all customers have no way to speak with a human without having to be on the phone &/or online pushing buttons for hours getting know where. Sears Protect you need to do better.
Eddie W, Dover, DE
Great service technician!
The service technician was wonderful! Kept updating me on the progress, explained the issue, checked everything, provided empathy for my issue…. Was very pleasant and knowledgeable! He is a great representation and example how a service technician/person should be! Excellent!
Monica B, Magnolia, DE
Fix stove
The technician was cautious prompt clean helpful and very pleasant. He was very professional and knowledgeable. I would always recommend him to my freinds and family
Carmen F, Millington, MD
Refrigerator repair
Joe was timely, knowledgeable, and overall very helpful. He was clear on what the issue was and how to remedy it.
Michael W, Magnolia, DE
Dryer not getting hot
Eric was very knowledgeable and professional. He completed the job with no problem.
Kevin B, Camden Wyoming, DE
Fixed washer/dryer
Prompt polite efficient service
Christine D, Milford, DE
