San Bruno, CA repair reviews

Fix my appliance about 5 days ago. Good work.

Glad to see the same technician, Carlos. Did and excellent job!

they told us the washer needed to get the scum cleaned off but didn't bother to do it while they were there. no really impressed by that since this was a combination repair/maintenance call.

Not sure how to rate this service since the initial problem occurred in October. The problem wasn't with the serviceman who is the only reason we persisted. The problem was with the unresponsive dispatch and with the part shipped--the wrong part was shipped twice and only the technician's persistence figured out the problem. Now 4 months later, we finally have a dishwasher again

First, let me state that our repairman was very good, responsible, and polite. I give him 5 stars. I give Sears negative 7 stars, but I couldn't figure out how to select a negative rating, above. Sears is SERIOUSLY lacking in their ability to take care of their customers. We purchased our refrigerator brand new 18 months ago, and the compressor died. It took ONE MONTH to get someone out to diagnose the problem, order the parts, then come out to fix the fridge. One month. We had no refrigerator. And I have small children. That really sucked, as I basically had to shop every morning for a few items (then they would go bad). Why would I purchase anything from Sears again? They don't care about their customers. They advertise that they will deliver appliances the same day, but then they have a horrendous system for post purchase support. I really couldn't have been more disappointed. I will admit some culpability, however. Before purchasing this Kenmore fridge, I had read the reviews from past clients complaining loudly about the poor post-purchase support from Sears, and I should have listened more carefully. So, that's on me. I learned my lesson, hopefully, and will not make the same mistake in the future.

The service was great, However, to get the service took way too long. Two weeks to get the first visit that confirmed that the refrigerator was broken and determine what to fix and then another two weeks to schedule the actual repair.

He was in time

I called and the technician came and took cate if our repair in s timely matter. Very efficient

The last technician was great, it took a ling time to have the fridge repair, mostly waiting for a technician.

Your Service Sucks.