1178 El Camino Real Reviews
Showing most recent reviews from verified customers of Sears Home Services
dirtydiva410
The technician came on time very nice and helpful I’m thinking about getting a warranty on all of my appliances.
Customer service response - Thank you for your feedback! We're glad to hear our technician was punctual, nice, and helpful.
Sears Home Services on July 13, 2025
Jeanne G
Very professional...I liked everything including the AI scheduler that answered my question. I would've liked the Technition to have called me earlier, letting me know he was running late... however, he let me know later that he was 20 minutes away, which was helpful. He was very polite and skilled and clean, And eager to find out what was wrong with my dishwasher and wanted to help me fix it. He was also patient about my hearing deficit. Overall, very good service!
Customer service response - Thank you for your feedback, Jeanne! We're glad to hear you appreciated the professional service and that our technician was polite, skilled, and accommodating.
Sears Home Services on July 07, 2025
Diana P
Mr Lorenzo is efficient unlike your other technician who came to my home.
Customer service response - Thank you for your feedback, Diana! We're glad to hear Mr. Lorenzo provided efficient service.
Sears Home Services on July 07, 2025
Genevieve Z
Customer service response - Thank you so much for the 5-star rating! We’re delighted to know you had a great experience. We’re always here if you need us in the future!
Sears Home Services on July 07, 2025
Stanley R
on time, well prepared, work done efficiently and effectively
Customer service response - Thank you for your feedback, Stanley! We're glad to hear the service was on time, well prepared, and done efficiently and effectively.
Sears Home Services on July 07, 2025
Barbara R
Tech person was very knowledgeable, respectful and helpful to fixing our problem!
Customer service response - Thank you for your feedback, Barbara! We're glad to hear our technician was knowledgeable, respectful, and helpful in resolving your problem.
Sears Home Services on July 01, 2025
Carol M
Excellent service, fixed by the Service Technician. Everything was explained. The Service Technician got busy and worked carefully, efficiently, and thoroughly, showing me the issue, the solution, and he was pleasant. Thank you, thank you.
Customer service response - Thank you for your feedback, Carol! We're glad to hear the service was excellent and that our technician was thorough and pleasant in explaining everything.
Sears Home Services on June 29, 2025
Charlotte J
Anthony did a great job of repairing my freezer. Sears will be my to go to place for my repairs. Thank Anthony for your excellent customer service!
Customer service response - Thank you for your feedback, Charlotte! We're glad to hear Anthony did a great job repairing your freezer and provided excellent customer service.
Sears Home Services on June 25, 2025
Debi C
Quick and efficient. Too bad it was the compressor and we are now getting a new fridge instead of repairing cause it’s cheaper.
Customer service response - Thank you for your feedback, Debi! We're glad to hear the service was quick and efficient, even though the compressor issue led to a new fridge decision.
Sears Home Services on June 23, 2025
Sarah R
Customer service response - Thank you so much for the 5-star rating! We’re delighted to know you had a great experience. We’re always here if you need us in the future!
Sears Home Services on June 19, 2025