Concord, CA repair reviews
All Reviews are from verified customers of Sears Home Services.1–10 of 265 Reviews
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EXCELLENT SERVICE AS USUALThank you for sharing your great rating! We thank you for choosing Sears and hope you recommend us to your friends and family.
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I use the annual check up feature to keep my water heater in top condition.Thank you for taking the time to leave us your rating. We love to see that you had a wonderful experience and that your Technician was able to provide you with the quality service we strive for daily. We appreciate your business and look forward to assisting you in the future.
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well satisfiedThank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!
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This was the second visit to install a new sump pump in my ductless Bosch stacked dryer. Two men came--one just held his phone and pecked on it, the other would not move the stack or work inside the closet. He also did not turn off the electricity until he was almost done. The dryer was not drying clothes and the error light was still lighting up. I would say this was a very unsatisfactory service visit AND two service men were clearly not needed Incidentally, they didn't show up until 12:30 pm even though the appointment window was from 8:00 am 'til noon. .Thank you,VIRGINIA , for taking the time to leave us your rating. We are sorry to hear that you did not have a positive experience with Sears PartsDirect. If you would like us to look into your situation further for you, please visit www.SearsPartsDirect.com and click the chat option on the bottom right corner to speak with a PartsDirect chat representative.
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Very good tec.We are so thrilled you had a 5-star experience. Thank you for taking the time to leave us a rating. We thank you for choosing Sears Parts Direct for your part needs!
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I was charged over $300 in labor when the technician spent perhaps only 30-45 minutes replacing the ice maker. That seemed completely out of line. I would like this labor charge reviewed by Sears."We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further for you, please write back to us HomeServiceReviews@ transformco.com."
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I am so happy to have everything back to running well and can get back to having a life,Thank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!
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Once I was finally able to get an appointment with the third person on the telephone and waiting for (literally) over an hour to be scheduled it went very well. Kamani was here on time after calling to be sure it was ok to come early. Quite the gentleman, impressionable and knowledgeable of what he was doing.Thank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!
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He did a good job.Thank you for sharing your great rating! We thank you for choosing Sears and hope you recommend us to your friends and family.
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On January 7th a technician came to repair our oven, which he did. The unit is a oven/microwave combination. The repair was completed and the technician left. After he left I noticed the microwave was not working, it was working 10 to 15 minutes before the repair was started. Within 20 minutes of the technician left I noticed the microwave was not working. I called the service department and was told the technician would call me within an hour. No call was received after 3 hours, so I called again. I was again told the technician would call me within an hour. Once again no call was received. I called the service center on January 8th and was told that nothing could be done and to call for an appointment to have the microwave looked. I now have an appointment for January 18th. Is this the definition of Sears Customer Service?Dear Sam, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.