Concord, CA repair reviews
All Reviews are from verified customers of Sears Home Services.1–10 of 247 Reviews
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The repair msn was veryknowledgeable and did a great job fixing our issue , however he did not hook up the exhaust pipe on our dryer when he left.Dear Julianna, We are so pleased to hear that you had such a positive experience. Thank you for taking the time to let us know how we did. We appreciate any and all feedback. Thank you for choosing Sears!
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John did a great job of diagnosing, preparing, and executing the replacement of parts on our refrigerator. He hardly stopped working at all being very focused and efficient in his process. He was very knowledgeable, courteous and friendly. I wish all reps were like him.Thank you for sharing your great rating! We thank you for choosing Sears and hope you recommend us to your friends and family.
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Technician did not have knowledge of a question I had on washer. He spent very little time on both washer and dryer prevention maintenanceDear Ildelisa, We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
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The response to making the diagnoses service call was immediate 2 days for failed freezer in refrigerator, but could not be fixed.Dear Carol, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
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Your service man was fast got the repair started and finished quickly! Always great service.Hi Todd, Thank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!
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Refrigerator is working now and we are happy with your quick response and high quality serviceHI TATYANA ,We are so pleased to hear that you had such a positive experience. Thank you for taking the time to let us know how we did. We appreciate any and all feedback. Thank you for choosing Sears!
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Dustin is knowledgeable, efficient.and works neatly. He is great.HI Diane,We are so pleased to hear that you had such a positive experience. Thank you for taking the time to let us know how we did. We appreciate any and all feedback. Thank you for choosing Sears!
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Professional ThoroughThank you for sharing your great rating! We thank you for choosing Sears and hope you recommend us to your friends and family.
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Do you really want to know about my +20 calls an +20 hours of my time trying to be proactive with this problem you can call me at the number on file in your database.HAROLD G, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
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IT IS WORKING GREATHello Elita, We are so thrilled you had a 5-star experience. Thank you for taking the time to leave us a rating. We thank you for choosing Sears!