Concord, CA repair reviews

While our technician Jeff was very good the Kenmore Elite refrigerator-model #72483 has been a complete disappointment since our purchase in 2015. It just turned 5 years old and has had multiple "non-cool" events resulting in nearly a $1000 of freezer loss. In 2018, the compressor was replaced. Now the fridge will not dispense ice or filtered water from the front door. The parts which were sent did not remedy the issue. It has been recommended for replacement by our technician. I can only imagine how long this will take with COVID-19. The unfortunate part is the functionality of this unit is great for a large family. The only drawback is the small ice maker. The second deli drawer is an excellent energy saver for items you access frequently throughout the day. I feel we just got very unlucky and someone was asleep during the assembly of this product.

Waiting on a part

Tech listened to problem description and identified problem and solved quickly

Quick & easy

Tech arrived as scheduled and was very knowledgeable. He repaired 2 issues quickly and to my satisfaction.

The service was completed in a no time! Gave me savings by introducing me to the appliance warrantees, that will save me money on all appliances. As the cost can be over the top!

Completed maintenance agreement check

Have used you for 13 years

The tech was great. He took his time to explain everything.

happy with all the repair and tech.