Citrus Heights, CA repair reviews
All Reviews are from verified customers of Sears Home Services.1–10 of 484 Reviews
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The tech was rude and tried to like about damage caused to our counter top. He didn’t mention anything to me and just asked for payment when he finished and I had to confront him about it. He blamed the damage on my wife stating when she helped him move the fridge she hit the counter. Didn’t offer an apology or type of resolution on how to get our counter repaired. Only put on the notes that it was preexisting damage and the counter broke after we moved the fridge. Also left all his trash on the kitchen floor. Terrible service, unprofessional, and I’m hesitant to ever use sears service ever again.
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TYour repair service has been here multiple times, & the following has been replaced 1 or more times: condenser(s), :motherboard", + another unit unseen in bag, etc...The repair tech. has advised you on at least one occasion the unit is not repairable and should be replaced. I have told you what your tech. has said. Our warranty ends next month & it is beginning to look as if you are trying to run out the clock by not fixing or repairing it. And I have contacted you each time the repair service has been here to let you know it still does not work, PLEASE, PLEASE, PLEASE, REPLACE THE UNIT!! IT IS MORE THAN A MONTH, WE HAVE LOST FOOD & MEDICINE!Dear Kenneth, We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at Homeservicereviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
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I’m so glad I purchased the warranty. They came and fixed and now it’s working properly. Thank youWe are so pleased to hear that you had such a positive experience. Thank you for taking the time to let us know, we appreciate any and all feedback. Thank you for choosing Sears PartsDirect!
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We really appreciated the quick response and professionalism in this interaction. The Repairman, J, was friendly, knowledgeable, and quick. Most surprisingly of all, the fee was less than the estimate!We are so pleased to hear that you had such a positive experience. Thank you for taking the time to let us know, we appreciate any and all feedback. Thank you for choosing Sears PartsDirect!
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Not pleased with the service and sorry I bought the service plan.We are sorry to hear that you did not have a positive experience with Sears PartsDirect. If you would like us to look into your situation further for you, please visit www.SearsPartsDirect.com and click the chat option on the bottom right corner to speak with a PartsDirect chat representative.
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Technician was on time and completed the job in a decent amount of time. Satisfied with the job but found it quite expensive.We are so pleased to hear that you had such a positive experience. Thank you for taking the time to let us know, we appreciate any and all feedback. Thank you for choosing Sears PartsDirect!
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KnowledgeableWe are so pleased to hear that you had such a positive experience. Thank you for taking the time to let us know, we appreciate any and all feedback. Thank you for choosing Sears PartsDirect!
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On time, cleaned the dryer and area.Dear Jean, Thank you for sharing your great rating! We thank you for choosing Sears and hope you recommend us to your friends and family. Thank you, Bob K Sears Member Services
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Over priced, not pleasant, left a mess for us to cleanDear Sally, We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at {HomeServiceReviews@transformco.com} and provide us with your full name, service address, and associated phone number. We look forward to hearing from you. Thank you, Bob K Sears Member Services
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Great, serviceThank you for sharing your great rating! We thank you for choosing Sears and hope you recommend us to your friends and family.