Citrus Heights, CA repair reviews

All Reviews are from verified customers of Sears Home Services.
4.3 out of 5 stars

1–10 of 50 Reviews
  1. Thorough work

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    Technician fixed the issue and rebalanced my machine so it would run smoother
    DIAMOND SPGS, CA
    February 23, 2023
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    Dear Sean, Thank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!
    Sears Home Service on February 23, 2023
  2. Left ice maker worse than it was

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    Before the tech got here, my icemaker was making ice fine. I only called for service to come regulare the amount of ice it makes. 24 after he left, the icemaker has not made a single icecube.
    SACRAMENTO, CA
    January 19, 2023
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    Hi, we would like to provide you with some assistance regarding the issue you are having. Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at HomeServiceReviews@transformco.com.
    Sears Home Services on January 20, 2023
  3. ice maker replacement

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    technician very pleasant and appeared quite knowledgeable
    SACRAMENTO, CA
    January 03, 2023
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    Thank you for taking the time to leave us your rating. We love to see that you had a wonderful experience and that your tech was able to provide you with the quality service we strive for daily. We appreciate your business and look forward to assisting you in the future. Thank you for choosing Sears PartsDirect!
    Sears Home Services on January 04, 2023
  4. Ever changing story

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    I was initially excited that someone was able to come out right away on Thursday to diagnose the dryer issue. The repair person was training someone, which makes this even worse! He found the belt was broken. He took it out, said he ordered a new one and scheduled to return the next day, Friday afternoon. Hurray. But, Friday morning I received notification that the appointment was rescheduled until the following Friday. A whole week later. I called and was told that the part was being shipped instead of the repair person picking it up as I was told originally. Frustrating to have been lied to by the guy on Thursday! Then on Saturday I received notification that the part was ordered. On Saturday - not on Thursday when I was told it was ordered in person. Not on Friday when the phone rep told me it was ordered. No - on Saturday, after the fact. Then on Friday the 18th, I received a call a couple of hours before my time window from a new repairman asking what the issue was. I told him that someone had already been out and assessed it and the dryer belt was here waiting to be installed. He replied, “oh yeah, now I see that”. When he arrived he did not have the information that I had prepaid for the service, so I had to find it on my phone so he could take a picture from his phone. Seriously? Your system is so antiquated that order details don’t show up on the rep’s computers? He seemed totally disorganized, but installed it. Then he told me that there was a lot of lint inside the dryer and that he would charge me an extra $50 to clean that out. Are you kidding me? It seems that your company is more focused on getting people to sign up for a service agreement (every single person spoke about that!) than actually doing a good job for the customer. I am sure glad I said no because I will NEVER use your company again! Poor service.Misinformation. Bad experience!
    ORANGEVALE, CA
    November 21, 2022
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    Hi, we would like to provide you with some assistance regarding the issue you are having. Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at HomeServiceReviews@transformco.com.
    Sears Home Services on November 24, 2022
  5. Well done

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    Thorough and professional job
    FOLSOM, CA
    November 19, 2022
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    Dear Member, We are so thrilled you had a 5-star experience. Thank you for taking the time to leave us a rating. We thank you for choosing Sears!
    Sears Home Service on November 24, 2022
  6. Nice Technician, Not So Great Value

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    Technician was nice but smelled of cigarette smoke. Glad he wore a mask. We paid $169 just for the visit. The repair was going to cost more than $500, so we wanted to think about it for a couple days. But if we waited, we could not apply the $169 to the $500. Why couldn't they give us a couple days?! Also, I got a Sear repair email out of the blue that said repair visits were only $99. Felt a bit ripped off.
    SACRAMENTO, CA
    November 08, 2022
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    {{Cathryn}}, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
    Sears Home Services on November 24, 2022
  7. Great

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    Yearly maintenance. Glad I bought the extended warranty
    DIAMOND SPGS, CA
    October 16, 2022
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    We love 5-star ratings! Thanks for choosing Sears!
    Sears Home Services on October 17, 2022
  8. Great

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    Showed up.. very polite.. was here for yearly maintenance
    DIAMOND SPGS, CA
    October 16, 2022
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    Thank you for sharing your great rating! We thank you for choosing Sears and hope you recommend us to your friends and family.
    Sears Home Services on October 17, 2022
  9. Great job

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    Pleasant.. did maintenance check…no problems
    DIAMOND SPGS, CA
    October 16, 2022
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    We are so thrilled you had a 5-star experience. Thank you for taking the time to leave us a rating. We thank you for choosing Sears!
    Sears Home Services on October 17, 2022
  10. General maintenance of Dryer

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    Carl did a good job of servicing the dryer.
    SACRAMENTO, CA
    October 01, 2022
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    Thank you so much for your 5 star rating! We are happy to see that you had a great experience. We thank you for your business!
    Sears Home Services on October 04, 2022