Carlsbad, CA repair reviews
All Reviews are from verified customers of Sears Home Services.1–10 of 516 Reviews
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A technician arrived the very next day after I called and was able to troubleshoot my dryer.
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On time, professional, and very competent Call center staff, however, need more trainingDear Irene, Thank you for sharing your great rating! We thank you for choosing Sears and hope you recommend us to your friends and family.
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I hadn't maintained my washer/dryer for a few years since I bought them & felt it was time to make sure they were continuing to run properly. The washer & dryer technicians were top rate and thoroughly cleaned & checked the machines for any issues.Dear Sue, We are so thrilled you had a 5-star experience. Thank you for taking the time to leave us a rating. We thank you for choosing Sears!
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Bought new Kenmore fridge just 2-3 years ago. Flap not closing properly and ice building up inside freezer & fresh food side and then water leaking out. Had 3 service appointments for it - 1 time, tech was no show. Other time, tech just tightened the screws on flap & then last tech told me the flap is no good, but part no longer available for this fridge model!!! Says its because fridge was built in Korea and blamed Covid. Ridiculous that you can spend over $1,200 for a Sears fridge & then be told its not fixable only 24-36 months later.Dear Diana, We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at Homeservicereviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
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He was very professional. Courteous and knowledgeable.Thank you for sharing your great rating! We thank you for choosing Sears and hope you recommend us to your friends and family.
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The technician was excellentThank you so much for this review! We are glad we were able to take care of you and meet your expectations. We will be sure to share this feedback with our team. Thank you for choosing Sears PartsDirect!
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Danny was very helpful and courteous.Dear Denise, We are so thrilled you had a 5-star experience. Thank you for taking the time to leave us a rating. We thank you for choosing Sears!
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The technician was friendly and fixed the problem in one hour. It needed a new belt after many years of service. He replaced the belt and my dryer is back working like a charm. Thank you! I can always count on Sears. That's why I've always purchased Kenmore washers & dryers since 1970.Thank you for sharing your great rating! We thank you for choosing Sears and hope you recommend us to your friends and family.
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I always can rely on Sears Home Service to do excellent work and on this occasion was no exception. Technician was able to perform form repairs and had the replacement part on hand on day of service callThank you so much for this review! We are glad we were able to take care of you and meet your expectations. We will be sure to share this feedback with our team. Thank you for choosing Sears PartsDirect!
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I was charged $291 for a $30 dollar part and the technician was here less than 20 minutes. They blackmail you into accepting estimate because you’ve agreed to $69 diagnostic fee if you don’t accept the estimate. I was told the labor fee of $260 was because it was billed as “electrical” labor; the broken door switch part was unplugged and new part plugged in. This company is a rip off scam and I’m reporting them to Better Business Bureau if they do not amend my charge. The technician was fine.We are sorry to hear that you did not have a positive experience with Sears PartsDirect. If you would like us to look into your situation further for you, please visit www.SearsPartsDirect.com and click the chat option on the bottom right corner to speak with a PartsDirect chat representative.