Burbank, CA repair reviews
All Reviews are from verified customers of Sears Home Services.1–10 of 63 Reviews
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The serviceman came out and said dryer was ok but needed cleaning. Called for maintenance, and the next week, another serviceman came out and replaced a bad valve, which was the problem. This should have been diagnosed by the repairman that came out on January 10th.Thank you for your feedback. We appreciate your business and will forward your comments to the appropriate team.
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I needed my range repaired and as usual, received expertise service!
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Glen did something that no other service tech has done. He vacuumed out my dryer cabinet. This was a checkup visit.
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He didn’t check his work thoroughly, and the washer was more disabled than before he came.Hi! We're sorry you are still experiencing an issue with your washer. I have sent you an email separately requesting additional information, so we can research this for you. Thanks
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He came last Friday and did a perfect repair without moving the washer!Hello Mary, I am glad to hear that you have had a great service experience. Thank you for your feedback and we can't wait to work with you in the future. ^CS
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Service man was very friendly and did a great job. I hope he always comes to service my appliances. his name is John.Hello there, Thank you for taking the time submit a review. I am glad to see that the technician provided a great experience. Thank you for choosing I know we can't wait to work with you in the future. ^CS
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Hello there, Thank you for taking the time to submit a review. I am glad to hear that you have had a great experience with our service. Thank you for choosing Sears and we can't wait to work with you in the future. ^CS
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Used them last week, I STILL need you to bring back Saturdays! This takes me away from my self employed business.Hello Dawna, Thank you for taking the time to submit a review. We look forward to working with you in the future. Thank you for choosing Sears! ^CS
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When our icemaker stopped working, we called Sears as we have a maintenance contract with them. It took almost 2 weeks for the scheduled apptmt. He said he needed to order a part and that it would take 3-4 business days to get it. Two weeks later I called Sears and it seems that the repairman had mistakenly canceled out our repair ticket instead of ordering the part. Had to buy ice for Thanksgiving and we are not happy. We finally heard back from him one afternoon and, luckily we were home and he came over in 1/2 hour and did the repair--finally.Thanks for sharing your review. We are happy to hear that your ice maker has finally been repaired. We do apologize for the delay in repair, and for any and all inconveniences. We truly appreciate your patience, and thank you for your business!