Burbank, CA repair reviews
All Reviews are from verified customers of Sears Home Services.1–10 of 94 Reviews
-
I first considered the manufacturer but had trouble contacting them. The refrigerator was purchased at Sears and the service has been good, so we called. thank you!We are so pleased to hear that you had such a positive experience. Thank you for taking the time to let us know, we appreciate any and all feedback. Thank you for choosing Sears PartsDirect!
-
Late and inefficient. Barely looked at the dryer. Did not try the dryer, either with or without a load. Dryer does not turn when loaded. He would have seen that if he just tried it. Blamed the user saying they must be using it wrong and said to try a different setting. Not helpful at all.Dear Richard, we are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at HomeServiceReviews@transformco.com with your name, address, and phone number associated with your account. Thank you.
-
When I called the service number the person was helpful and was patient and waited until I had explained the diagnosis that I had made with the problem and took down all the information. A crew of two men kept me abreast of their arrival time and also listened to what I had to say about the problem. The crew arrived on time if a bit ahead of schedule and were clean, pleasant, and went about their work efficiently. They had all the right tools including the device to measure the flow in the exhaust flu. After confirming my diagnosis of the problem, we were lucky enough that they had a replacement part in the truck and fix the problem and the furnace now works. In all I was very pleased with the service and although I am not sure how long they were here, but the work stepped right along and didn't talk very long at all.Dear Gary, Thank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!
-
Every time a service person comes ...they do not vacuum or clean the appliancesDear Kamal, We are so pleased to hear that you had such a positive experience. Thank you for taking the time to let us know how we did. We appreciate any and all feedback. Thank you for choosing Sears!
-
Very poor performanceWe apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at {homeservicereviews@transformco.com} and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
-
Service calmed me , glad it's provided Thank You.Thank you for sharing your great rating! We thank you for choosing Sears and hope you recommend us to your friends and family
-
Preventive maintenanceDear Luis, We are so pleased to hear that you had such a positive experience. Thank you for taking the time to let us know how we did. We appreciate any and all feedback. Thank you for choosing Sears!
-
Excellent customer service experienceDear Luis, We are so thrilled you had a 5-star experience. Thank you for taking the time to leave us a rating. We thank you for choosing Sears!
-
I’m satisfiedThank you for sharing your great rating! We thank you for choosing Sears and hope you recommend us to your friends and family.
-
Return visit, different service person, also great!Thank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!