Burbank, CA repair reviews

All Reviews are from verified customers of Sears Home Services.
4.3 out of 5 stars
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1–10 of 82 Reviews

  1. Waited on phone for an appointment 45-60 minutes each time

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    Our ice maker was leaking, and the serviceman replaced it. The next day, the new ice maker was leaking so badly, we had to disconnect it. When I tried to get a repairman back, I was told that I would have to call Sears overflow team even though I have a Sears Protection Agreement. Overflow means they farmed out the repair. I placed a total of eight calls over three days only to spend 45 minutes to an hour waiting. Twice after the long wait, the computer voice said, please call back. Then I was disconnected. It has been almost a week and I can’t get through.
    BURBANK, CA
    September 08, 2020
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    Hi David, Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team. We see that Service order # 44789821 is schedule for Service on 09/17/2020. We request you to please wait for the Service to be completed. One of our technician will resolve your issue.
    CS Offline on September 10, 2020

  2. Great service

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    Thankful for the quick responds
    BURBANK, CA
    July 09, 2020
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    Thankful for the quick responds
    CS OFFLINE on July 12, 2020

  3. Was great!

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    They came last week and I’m happy the repair is done.
    BURBANK, CA
    June 29, 2020
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    Hi HERMINEH, Thank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!
    CS Offline on July 01, 2020

  4. great service

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    very happy
    BURBANK, CA
    June 01, 2020
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  5. Great service

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    I think the company has a reputation.
    BURBANK, CA
    May 25, 2020
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  6. Great service

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    I was happy that my dryer was able to be fixed. Surprised at how much it cost of such a tiny part. Is it really necessary to charge so much for labor???
    BURBANK, CA
    April 02, 2020
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  7. Knew exactly what was wrong right away.

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    Knew exactly what was wrong right away.
    BURBANK, CA
    February 03, 2020
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    Hello, we are happy to hear the tech was very knowledgeable in their repair and explanations. We greatly appreciate and value your feedback. Thanks!
    SHS Social Care on March 02, 2020

  8. Great service

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    the repaid was very quick
    BURBANK, CA
    October 02, 2019
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  9. Terrible. Sears is the worst

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    My mom has had to have her fridge repaired 3 times with no luck. Everyone at the customer service number to set up service is rude and argumentative
    BURBANK, CA
    September 29, 2019
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  10. Professional service, nice communication!

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    Just got my new refrigerator delivered and they did a great job moving it through tight spaces!
    BURBANK, CA
    September 07, 2019
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