Burbank, CA repair reviews

The service tech did fix the loud noise. Unfortunately, in his disassembling the dryer, he moved it close to the door jam that now I am not able to close the door because the washer and dryer was pushed so close to the wall. By the time I realized what happened he was gone. Left him a message and said to call again. Very disappointed with the service. Now, I don’t know how I can close the door. Will you send another service tech just to move the washer/dryer? It is a stackable. Will I ever hear from your service Dept or is this just a waste of my time, an exercise in futility. Calling on the 800 number takes a couple of days because you wait for 30 minutes, just to talk to a live person and not a robot.

Carlos was wonderful, he was on time, extremely knowledgeable, and a pleasure to work with. My ratings below are for Carlos only Customer service was a nightmare, I originally had 3 appointments for 3 appliances. They screwed up 2 out of the 3 and trying to get a hold of them took literally days! I honestly will not be using Sears again, they just aren't the same

Our appliance has served us will over the years! Sears always came through whenever service was needed! As with everything with age on it, as with my dryer ~ of 25 yrs plus ~~ it was time to say a Good Bye! Straight Forward Honesty, the service person tried to find the part needed But due to age of my unit, no part was any where to be found! I knew there was only time when We needed to say good bye! Not to give us false hope, The Service person only confirmed this.

So much better than SEARS Refrig. Service last year.

Happy with the work performed

Service was excellent! Problem solved!!

They accidentally set this one up and changed it to the refrigerator, and never showed up!!!! We waited all day, 1pm-5pm, was our appointment time. They called at 4:30pm to tell us they weren’t coming because the refrigerator part was not available. Mind you, this will be the 4th repair for the exact same problem on the exact same refrigerator!!

The job was done to my satisfaction. Only thing that I request is that the window of 4 hours is to much. If you can narrow it done to may be 2 hours on the day of visit, it may help the customer.

The serviceman came out and said dryer was ok but needed cleaning. Called for maintenance, and the next week, another serviceman came out and replaced a bad valve, which was the problem. This should have been diagnosed by the repairman that came out on January 10th.

I needed my range repaired and as usual, received expertise service!