Burbank, CA repair reviews

They came last week and I’m happy the repair is done.

very happy

I think the company has a reputation.

I was happy that my dryer was able to be fixed. Surprised at how much it cost of such a tiny part. Is it really necessary to charge so much for labor???

Knew exactly what was wrong right away.

the repaid was very quick

My mom has had to have her fridge repaired 3 times with no luck. Everyone at the customer service number to set up service is rude and argumentative

Just got my new refrigerator delivered and they did a great job moving it through tight spaces!

Had used this service previously before the Sears bankruptcy and was happy with it. This time however, I could tell they have changed their operations. I scheduled a window from 8a - 12p, and at 12:30p called because they hadn't arrived. Was told over the phone my new window was 3p - 5p with no explanation as to why. My service tech arrived - while perfectly pleasant - complained about having to kneel down and work on the freezer bc of his 'bad back and knees'. I felt for him but for a freezer repair, I'm not sure how else he could accomplish. He also could not find the leak, and when I asked if the problem persisted after he left, if they would come back to look again. He said that if they can't find an issue, the service is not guaranteed and therefor would have to pay a second time for them to come back out. At the end, he repeatedly tried to sell me a monthly service from the company. I told him firmly but politely I was not interested, he still went through the spiel three times. He also started to walk me through the brochure for the monthly services and I told him again that I was not going to buy it. In the end I felt like I had to kick him out to get him to stop trying to sell me additional services. I'll definitely look elsewhere for fridge repair in the future.

The service tech did fix the loud noise. Unfortunately, in his disassembling the dryer, he moved it close to the door jam that now I am not able to close the door because the washer and dryer was pushed so close to the wall. By the time I realized what happened he was gone. Left him a message and said to call again. Very disappointed with the service. Now, I don’t know how I can close the door. Will you send another service tech just to move the washer/dryer? It is a stackable. Will I ever hear from your service Dept or is this just a waste of my time, an exercise in futility. Calling on the 800 number takes a couple of days because you wait for 30 minutes, just to talk to a live person and not a robot.