Burbank, CA repair reviews
All Reviews are from verified customers of Sears Home Services.1–10 of 90 Reviews
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Very poor performanceWe apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at {homeservicereviews@transformco.com} and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
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Service calmed me , glad it's provided Thank You.Thank you for sharing your great rating! We thank you for choosing Sears and hope you recommend us to your friends and family
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Preventive maintenanceDear Luis, We are so pleased to hear that you had such a positive experience. Thank you for taking the time to let us know how we did. We appreciate any and all feedback. Thank you for choosing Sears!
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Excellent customer service experienceDear Luis, We are so thrilled you had a 5-star experience. Thank you for taking the time to leave us a rating. We thank you for choosing Sears!
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I’m satisfiedThank you for sharing your great rating! We thank you for choosing Sears and hope you recommend us to your friends and family.
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Return visit, different service person, also great!Thank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!
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Luckily my washer wasn't totally disabled, but from the time I called for service/ the time the part arrived / which BTW was not the part needed to fix my issue...the repair appointment was scheduled almost 3 mos away. After correct part arrived, repair came on next work day.HI ELENA ,We are so pleased to hear that you had such a positive experience. Thank you for taking the time to let us know how we did. We appreciate any and all feedback. Thank you for choosing Sears!
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I have to say that out of the many Sears service calls I’ve had over the years, only maybe three service people stand out and Hayk is one of them. Courteous, professional, kept me informed as to when part for stove would be in. He was one of the most professional people I’ve had in our hone and will always request him.Hi Chris, Thank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!
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Our ice maker was leaking, and the serviceman replaced it. The next day, the new ice maker was leaking so badly, we had to disconnect it. When I tried to get a repairman back, I was told that I would have to call Sears overflow team even though I have a Sears Protection Agreement. Overflow means they farmed out the repair. I placed a total of eight calls over three days only to spend 45 minutes to an hour waiting. Twice after the long wait, the computer voice said, please call back. Then I was disconnected. It has been almost a week and I can’t get through.Hi David, Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team. We see that Service order # 44789821 is schedule for Service on 09/17/2020. We request you to please wait for the Service to be completed. One of our technician will resolve your issue.
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Thankful for the quick respondsThankful for the quick responds