Bakersfield, CA repair reviews

Despite the fact that our appointment was cancelled three times prior, all repair work completed to our satisfaction.

Where do I begin? First of all It was difficult to get through to anyone on the phone to make an appointment. Sears makes the sppointment first with a contractor without knowing their schedule so our appointment is re-scheduled for a WEEK later when we had a refrigerator that we could not keep stuff cold in. We call to say that’s unacceptable and are on the phone another 2 hours of our time. We get scheduled for an overflow contractor that does the job fine and on time but Sears still has another sppointment scheduled oblivious that the contractor was even scheduled. I get multiple reschedule emails and texts which was terribly annoying and confusing. Then comes another appointment day and the Sears technician calls to say he is on the way. I tell him It’s already been fixed you’re too late and he was again completely oblivious that we had had service. My husband and I felt very jerked around and not to mention you totally wasted a technicians time when he could have had that time for Someone else. My first time to use Sears repair services and we wil never use them again. There totally needs to be better communication between schedulers, technicians and overflow contractors. No excuse for all of this happening. The job got done thankfully but it was almost easier to just forget it and buy a new fridge

Repair completed in a somewhat timely manner

Technician was friendly and walked us through the problems and repairs, so we knew no unnecessary repairs were being pushed. He even spent more time than I would have to stop leaky connections before determining new parts were necessary. I appreciate the transparency and effort they took to fix our washer, making sure it was completely functional, not just looking at our initial complaint. While the tech was technically on time, I understood he was probably over booked for the day, and some repairs were taking longer than expected.

My service tech was on time and provided great knowledgeable service.

Will definitely use again when needed

Don't buy this refrigerator! It's 3yrs old and we've had a repair man out about every 6 months to de-ice the coils.

Ended up being food blocking freezer door. Still $115 well spent for peace of mind. I have always used Sear's repair and will continue.

Repair man stated I would get a telephone call from someone to talk about replacement of the machine...? Has not happened! Been without a washer for nearing two months! Waiting...

I wish all contacts with service and repair businesses was as excellent as Sears Repair Service. The technician was perfect. I could not ask for better. I recommend them highly!