Bakersfield, CA repair reviews
All Reviews are from verified customers of Sears Home Services.1–10 of 184 Reviews
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so happy with their serviceDear Jerry, We are so pleased to hear that you had such a positive experience. Thank you for taking the time to let us know how we did. We appreciate any and all feedback. Thank you for choosing Sears!
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excellent serviceDear HIEP, We are so pleased to hear that you had such a positive experience. Thank you for taking the time to let us know how we did. We appreciate any and all feedback. Thank you for choosing Sears!
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8-2020 and still Not resolved.Dear Cherie, We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
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Excellent experience with service.Hello Ray, We are so thrilled you had a 5-star experience. Thank you for taking the time to leave us a rating. We thank you for choosing Sears!
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It works better and I don't hear the noises i heard before. Also now I'm sure it's the right temperature because the technicians measured the freezer and inside temperature was 7 degrees too warm. also i think it's running better because the coils were cleanedHI SUZANNE ,We are so pleased to hear that you had such a positive experience. Thank you for taking the time to let us know how we did. We appreciate any and all feedback. Thank you for choosing Sears!
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The serviceman did not remove the old compressor & we had to haul the heavy box to the trash.Hi Dhaval, Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
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Service by repairman was excellent ! Prices for parts were way too expensive. The machine is working well however,Hello Gil, Thank you for taking the time to leave us your rating. We love to see that you had a wonderful experience and that your Technician was able to provide you with the quality service we strive for daily. We appreciate your business and look forward to assisting you in the future.
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Despite the fact that our appointment was cancelled three times prior, all repair work completed to our satisfaction.Hi Christine, Thank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!
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Where do I begin? First of all It was difficult to get through to anyone on the phone to make an appointment. Sears makes the sppointment first with a contractor without knowing their schedule so our appointment is re-scheduled for a WEEK later when we had a refrigerator that we could not keep stuff cold in. We call to say that’s unacceptable and are on the phone another 2 hours of our time. We get scheduled for an overflow contractor that does the job fine and on time but Sears still has another sppointment scheduled oblivious that the contractor was even scheduled. I get multiple reschedule emails and texts which was terribly annoying and confusing. Then comes another appointment day and the Sears technician calls to say he is on the way. I tell him It’s already been fixed you’re too late and he was again completely oblivious that we had had service. My husband and I felt very jerked around and not to mention you totally wasted a technicians time when he could have had that time for Someone else. My first time to use Sears repair services and we wil never use them again. There totally needs to be better communication between schedulers, technicians and overflow contractors. No excuse for all of this happening. The job got done thankfully but it was almost easier to just forget it and buy a new fridgeHello Debra, We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
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Repair completed in a somewhat timely mannerHello Christine, We are so thrilled you had a 5-star experience. Thank you for taking the time to leave us a rating. We thank you for choosing Sears!