Bakersfield, CA repair reviews
All Reviews are from verified customers of Sears Home Services.1–10 of 222 Reviews
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Service guy, did a great job!We are so thrilled you had a 5-star experience. Thank you for taking the time to leave us a rating. We thank you for choosing Sears!
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He came and said we needed a part. 2 weeks later he came and said the part that was shipped was damaged so he came out 2 weeks later, installed the part and left. As soon as I started laundry, my floor floodedwe are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us with your name, address, and phone number associated with your account. Thank you.
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We were thrilled that the repair on Tues Nov 1 was minor and so happy to get our kitchen functioning again. However, the refrigerator started defrosting again Fri nite, Nov 4. I walked out to water on the floor. The freezer was completely defrosted and warm. The refrig part seemed to stay cool for a while.I would like to have a functioning appliance, especially since it is only 3 yrs old.Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
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I provided the model number for my washing machine prior to the appointment and it would have been nice of you to inform me that the parts for it were no longer available and thus, no it would be unlikely you'd be able to repair my machine. Instead, I paid all of that money for nothing and now have to buy a new machine. Also, the techs were way late but they were very professional outside of that.Dear jospeh, Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
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Our technician said there was nothing wrong with our freezer, and said to clear the things around it, but that didn't help. We had to get a new freezer the next day. I know not all problems are fixable, but I had noticed that the seal around the door at the bottom of the door was sagging and needed to be replaced, and he didn't say that was a problem or note that it should be replaced to see of that was the issue because it was allowing cold air to escape.We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, Please email us at HomeServiceReviews@transformco.com. Please reference this review, thank you.
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Great serviceHi, we are so happy to hear about this experience! We strive to not only meet but exceed our member’s expectations! Thank you so much for allowing us the chance to serve you. Thank you for choosing Sears PartsDirect!
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Waited 2 weeks for the first service tech who did not have parts with him to do the repair, waited another 2+ weeks for parts and another tech to come out. Fridge quit working within 24hrs after the service and now I’m waiting 5 more days for a service tech to come out again. The saga continues………Dear Cindy, we are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at Homeservicereviews@transformco.com with your name, address, and phone number associated with your account. Thank you.
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Would use them againDear Virginia, We are so thrilled you had a 5-star experience. Thank you for taking the time to leave us a rating. We thank you for choosing Sears!
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I’m always a little worried when it comes to warranty work through anyone but I was truly impressed by the knowledge that the technician had. Definitely someone who cares about his profession and wants to do a good job for the customer.Thank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!
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Very good service n friendly. Fixed my problem right away.Thank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!