Phoenix, AZ repair reviews

Got my evaporative cooler working

The repair tech came, but we still have the same problem

Technician was not the issue. Victor was good enough. The issue at hand was how Sears and it’s subcontractor, A&E Appliance, handled the repair. The repair was suppose to occur on 5/13/20 between 7am to 12pm. I had to request time off from work, which I expected. I was at my home waiting for the technician when at about 10am I receive a call from some woman (“No Caller ID”) who wouldn’t give me her name. She relates that the appointment had to change because a technician called out sick. Her attitude was “Take it or leave it.” She didn’t have a care in the would. She related that I could call Sears Solutions if I wanted. Whatever! I called Sears solutions and get through to Sergio to whom I explained that I had already taken the day off from my work and was now expected to take off another. He offered to submit a expedited ticket. The call failed and we were discounted. I called back (twice only to get two nitwits who didn’t speak English and all they could say was “nothing”, total waste of breath. I call a fourth time and speak to Alex. Alex arranged for the technician from A&E Appliance to give me a thirty minute call before arrival to my residence, thus saving of having to submit another request for time off from my employment. The issue at hand with this whole thing was Sears is using substandard employees who can’t understand or speak English enough to be able to explain anything. A&E Appliance is a total waste of time. I found out that the reason for not keeping the appointment on 5/13/20 was my residence was too far off (distance) the route set for the day. Unfortunately for Sears, I will never buy another appliance from Sears. Too many other companies too choose from that will stand up for what they promise.

Two service tech vists: one to diagnose and order parts, two to install parts. Both were very good. Minus one star because of part's pricing markup and overall cost was very high.

On time and quick repair

Steven very professional wore face mask and gloves for covid19

I went to use my dryer and the room was really hot so I pulled dryer from the wall and removed the vent cover.it was backed up with lint I had to use gloves to pull out all of the lint that was up in the wall.i kid you not it was a small trash can full of lint.i thought thays what the maintenance was about.i saw him do behind the drum but I guess he forgot the wall part.and no I'm not taking about the ducts up high just by the wall behind the dryer.so can I get my 50 dollars refunded

Tech did his job with professionalism afforeded toward his duties,

victor did a fine job

The technician they sent out, Antonio, was professional, courteous & worked efficiently. I appreciate his hard work in servicing our appliances. He arrived as scheduled & I was kept informed about his arrival time.