Phoenix, AZ repair reviews
All Reviews are from verified customers of Sears Home Services.1–10 of 190 Reviews
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Was without fridge for a week, but Rich worked overtime(late hours) to replace fridge compressor.Dear Rick, Thank you for taking the time to leave us your rating. We love to see that you had a wonderful experience and that your Technician was able to provide you with the quality service we strive for daily. We appreciate your business and look forward to assisting you in the future.
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Great tech and quite friendly alsoDear Shirley, Thank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!
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Unable to respond due to writing guidelines in the way!!!!!!!!!!!!!!!!Hi Eleanor,We are so pleased to hear that you had such a positive experience. Thank you for taking the time to let us know how we did. We appreciate any and all feedback. Thank you for choosing Sears!
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Angel served my garage door opener very well! She is very friendly and knowledgeable in what she does! Angel is the best!Dear Marlin, Thank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!
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did a good job, thank youHi John,We are so pleased to hear that you had such a positive experience. Thank you for taking the time to let us know how we did. We appreciate any and all feedback. Thank you for choosing Sears!
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Service was ok Scheduling was a nightmare. Sears trying to reschedule appointment writhing the window time, after we waited two weeks to get someone here!Dear Humberto, Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
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The actual service was fine, but accomplishing the task of setting up the visit required 3 phone calls over 2 weeks. The other issue is that the product is so poorly designed that what would never even have required outside service 10 or 20 years ago (fixing the freezer light) now required total replacement of one of the refrigerator doors. Dumb!Dear Mark, Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected in setting up the visit. We appreciate any and all feedback from our Members and will share your experience with our service team.
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I never received any contact about when my ice maker would arrive. I had a tech. out back in March since than I had no contact or any info about when I would get a new ice maker. I had to make several phone calls for the follow ups. after doing that , that's when I started to receive emails from Sears.Dear Michael, We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
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Very knowledgeableThank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!
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Technician was unable to remedy the leakHI VINCE ,We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.