Phoenix, AZ repair reviews

Everything went a planned.

Glad I called Sears

They have been here 2 times and did a great job.

After a recent stroke and a long term hospital stay, 2 days after I arrived home my refrigerator had stopped working entirely. The first repairman, John, was a bit abrupt, but became dismissive of me in short order. He told me he had ordered the necessary parts and accepted payment and left. I waited four more days for those parts. When the second repairman. Lee, came it was a great improvement in courtesy and assistance. He did his repairs quickly and efficiently, but ended up with a demand for nearly $300 more in payments. All told this repair and parts for an appliance only 13 months old cost me about $700. Add to this the cost of spoiled food. I am extremely angry about this.I am also angry that I was never informed that this Kenmore Elite refrigerator is actually manufactured by LG. I would never have purchased it if I had known.

The service man was very curtious and answered all my questions. Very helpful.

I will continue to use them

Back in July a Sears Service Tech came out and added Freon to our Kenmore Refrigerator because it wasn't holding temperature. After the work was done, it held temperature but was making a fairly constant loud whooshing sound that we hadn't heard before. A Sears Tech came out on August 29th and said the noise was because it was low on Freon and probably had a leak. He then told us he was unqualified to work on the unit because it used R12 Freon, and began to argue the merits on getting a new refrigerator. He did absolutely nothing and then left.

Technician went about repair very knowledgeably. Gave us confidence. Also very friendly and helpful!

Job well done!

Knew their job and explained what was what.