Phoenix, AZ repair reviews

All Reviews are from verified customers of Sears Home Services.
4.3 out of 5 stars

Sort by:
1–10 of 148 Reviews
  1. Great job

    Overall rating

    see details
    Everything went a planned.
    LAVEEN, AZ
    November 04, 2019
    Was this review helpful to you? Yes · 0 | No · 0
    Report abuse
  2. Great Service

    Overall rating

    see details
    Glad I called Sears
    PHOENIX, AZ
    October 25, 2019
    Was this review helpful to you? Yes · 0 | No · 0
    Report abuse
  3. Super good

    Overall rating

    see details
    They have been here 2 times and did a great job.
    PHOENIX, AZ
    October 06, 2019
    Was this review helpful to you? Yes · 0 | No · 0
    Report abuse
  4. Mixed

    Overall rating

    see details
    After a recent stroke and a long term hospital stay, 2 days after I arrived home my refrigerator had stopped working entirely. The first repairman, John, was a bit abrupt, but became dismissive of me in short order. He told me he had ordered the necessary parts and accepted payment and left. I waited four more days for those parts. When the second repairman. Lee, came it was a great improvement in courtesy and assistance. He did his repairs quickly and efficiently, but ended up with a demand for nearly $300 more in payments. All told this repair and parts for an appliance only 13 months old cost me about $700. Add to this the cost of spoiled food. I am extremely angry about this.I am also angry that I was never informed that this Kenmore Elite refrigerator is actually manufactured by LG. I would never have purchased it if I had known.
    PHOENIX, AZ
    October 01, 2019
    Was this review helpful to you? Yes · 1 | No · 0
    Report abuse
    Hi Alianora, we do apologize that your service cost was more than what you were thinking it would be. Our techs charge based on the labor not the time it takes to complete a job. We sincerely appreciate and value your feedback, thank you.
    SHS Social Care on October 29, 2019
  5. Wonderful

    Overall rating

    see details
    The service man was very curtious and answered all my questions. Very helpful.
    PHOENIX, AZ
    September 16, 2019
    Was this review helpful to you? Yes · 0 | No · 0
    Report abuse
  6. Great listener

    Overall rating

    see details
    I will continue to use them
    PHOENIX, AZ
    September 08, 2019
    Was this review helpful to you? Yes · 0 | No · 0
    Report abuse
  7. Not a great representation of Sears

    Overall rating

    see details
    Back in July a Sears Service Tech came out and added Freon to our Kenmore Refrigerator because it wasn't holding temperature. After the work was done, it held temperature but was making a fairly constant loud whooshing sound that we hadn't heard before. A Sears Tech came out on August 29th and said the noise was because it was low on Freon and probably had a leak. He then told us he was unqualified to work on the unit because it used R12 Freon, and began to argue the merits on getting a new refrigerator. He did absolutely nothing and then left.
    PHOENIX, AZ
    September 01, 2019
    Was this review helpful to you? Yes · 0 | No · 0
    Report abuse
  8. Our technician was knowledgeable

    Overall rating

    see details
    Technician went about repair very knowledgeably. Gave us confidence. Also very friendly and helpful!
    LITCHFIELD PK, AZ
    August 10, 2019
    Was this review helpful to you? Yes · 0 | No · 0
    Report abuse
  9. thumbs up

    Overall rating

    see details
    Job well done!
    PHOENIX, AZ
    July 29, 2019
    Was this review helpful to you? Yes · 0 | No · 0
    Report abuse
  10. 2 nice men

    Overall rating

    see details
    Knew their job and explained what was what.
    PHOENIX, AZ
    July 22, 2019
    Was this review helpful to you? Yes · 0 | No · 0
    Report abuse