Flagstaff, AZ repair reviews

We have purchased all our appliances and televisions at Sears and put them all on a Master Warranty. Since Sears has gone out of business, we were worried that the repair service under our Master Warranty would be null and void. Such is not the case. Our dishwasher went kaput and we found out, when we called for service, that our Master Warranty was still in effect! They sent a technician and, in the end, had to order parts. The parts came within a week, at which time I called Sears Repair to tell them I had the parts and they scheduled a technician to come back out later that week. He came and repaired our dishwasher. As always, the technician was excellent! He knew what he was doing, explained to us the parts we had received, what they were for, and installed them with diligence and expertise. We just love our Master Warranty Agreement and the subcontracted Technicians they send to us for repair service. We sure hope that we will be able to renew our Warranty Agreement when this one expires.

He took care of a noise I wasn't expecting to get fixed

The repairman was excellent. Getting it repair scheduled was not. I had to call three times and got the run around. I was supposed to be called in 24 hours to get a date, no call so I called them, then this happened again.

I used my washer. I am happy wuthe service

Mike was very patient with the unexpected situation that came up and got the washer fixed. A great asset to your company.

Our technician came on Monday and did a thorough job repairing our Samsung refrigerator

The tech came and put in the new ordered parts. Very efficient. Its great!

My repair was done by helpful repair man and informed me of approx. arrival time.

Technician did not perform any diagnostic trouble shooting. Nothing was taken apart and tested. He made several phone calls but actually did nothing to uncover or solve the problem. I ecpect to receive a phone call about this poor service. I purchased the service through Sears and expect better customer care than I have received so far.

The needed part was shipped to me directly, and was installed quickly!