Flagstaff, AZ repair reviews

Technician was well knowledgeable of the work he performed. Friendly and work was completed in a timely manner. One minor issue, technician showed up almost 3 hours past the appointment, but his efficiency and knowledge made up for it. I'm glad tenant was happy her dryer was fixed.

Had to wait 2 weeks to get an appointment, then 2 more weeks for parts, at least the refrigerator still worked just made lots of noise. Repairman, very thorough and professional.

Great lead up to service. Good information from him while here. Thank you!

The chat representative gave us bad advice. Said we could put the part in ourselves to expedite the process. We said “No” and were really glad we had the better judgment! The mechanic was PERFECT! Your access to a real voice was frustrating and impossible for us this time. Chatting is hard for timely and clear communication. Not as easy as your corporate message indicates!

Zeroed in on problem and fixed it.

Because these appliances are still under warranty, I schedule a cleaning and maintenance visit. The service technician, Chris, was fantastic! He ran a diagnostic to check on how they were working and then he cleaned them. As he cleaned, he explained to me and showed me how to clean and maintain them properly. He also answered several questions I had about maintaining other appliances.

Got the repair we needed.

Technician was told that the dryer needed a new dryer belt. Instead of ordering one before visiting he visited and said he needed to order a new belt. It delayed repair by two weeks or more. Very disappointing service though problem was finally handled during the second visit.

I've been a long-time customer of Sears Home Service. The service has always been good in the past, but my recent service and repair was by far the best. Absolutely no complaints here.

Fixed the problem, explained to us what happened and how he fixed it and also explained what we needed to do to make sure the fridge will continue to work. He also called the next day to make sure tye fridge was still fine.