Flagstaff, AZ repair reviews
All Reviews are from verified customers of Sears Home Services.1–10 of 84 Reviews
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Good work by first rate team. Efficient and capable. Worth the money not to have rework. I recommend them highly.Hello Philip, We are so thrilled you had a 5-star experience. Thank you for taking the time to leave us a rating. We thank you for choosing Sears!
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My experience was sub par. While the technician was pleasant, he seemed unfamiliar with the dishwasher and had to constantly consult manuals. He said the diagnostic indicated that at some point the motor didn’t run, but he didn’t do anything because he said it might be intermittent. I paid $109 for absolutely nothing.Hello Amy, We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
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Felt the technician was professionalThank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!
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My technician Mark is so helpful and knowledgeable and takes time to explain things clearly. I am very grateful for his excellent service!
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Great service. Let me know his ETA.
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Thank youfor explaining things clearly. Best technican ever.
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Thank you for your service.
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Dryer still not working and expensive service. Rep was more interested in selling monthly service plan than resolving the problem.Hi Mark, thank you for taking the time to send your feedback. We apologize for your repair not resolving your issue. A member of our care team will contact you via email, to assist you further.
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Dec 3. Tech came out, diagnosed problem, ordered parts. Dec 11. Tech came out, not all parts arrived, scheduled a week later, made sure parts were shipped. Dec. 17. Tech came out, not all parts arrived, made sure parts were shipped. Dec. 24. Cancelled appointment since no parts had arrived. Dec. 27. Cancelled appointment since no parts had arrived. Dec. 30. Parts arrived. Dec. 5. I wait at home all day, and appointment was cancelled because I wasn’t home. Which is a lie. I think tech went to wrong address. Dec. 6. Given a $70 credit for my inconvenience (after 6 transfers and 45 minutes on the phone). Dec. 7. Tech showed up and fixed problem in under an hour. I took 3 days off of work to be home for this business, and they have the worst communication. I’d have rather just bought a new washer. Way less headache.Hi Isaac, thank you for taking the time to send us your feedback. We apologize for your repair experience.
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Robert, cam about 3 weeks ago and checked our freezer. He ordered parts for the repair and came back and got it fixed.It is now working great and very satisfied with the repair.