Hoover, AL repair reviews

When the service main finally arrived the actual service repair was great. But it took over 20 days to secure the appointment. I was told I was on a list that would check cancellations but never heard anything. That means with my purchased warranty I was still 20 plus days without a refrigerator. So after loosing $300 in food lost in the failing fridge my family had to eat out for over 20 days. The idea of a service warranty is great but you guys need to speed up your appointment scheduling.

My dryer constantly beeped and would not dry my clothes. Cody came and fixed it. He was very efficient and knowledgeable . Communication with him was excellent. He returned my call and answered all questions I had. I hope if anything breaks I can have Cody come back to my home.

Very knowledgeable

We have been customers of Sears 30 years. Over years, we had used other companies, but Sears is the best of all the best. At this time, we got our fridge fixed, and the technician also guided us to position fridge in better way to provide better air flow. When we bought this fridge, a senior sale associate was very knowledgeable, professional, and sweet too. That was the one of the main reasons we decided to buy from Sears. Before that, we almost bought from next door, a nation wide chain store. A few years ago, a senior technician came to check on our 20 years of laundry machine. He was impressed by the excellent quality of the washer they sold to us, and he also made a lot of efforts to call Sears to get more discount for us to buy a new one. He didn't have to do that at all. We have been very happy with Sears, and hope Sears will stay for another 129 years.

Servicing time is ridiculous slow

The service technician was ahead if the scheduled time and fixed my problem.

Sears gave me a time frame from 8am to 5pm for service Tech to arrive. Although Steve was superb in keeping me updated on arrival time, I think that SEARS should do a better job ~ other companies offer a 4hour window, NOT all day long!

The team showed up on time, and did an excellent job

Nathan provided the best quality service wanting to make sure we were satisfied with the repair. One man was sent to do a two man job with a built-in microwave. My husband had to help take it down and put it back. Nathan had to order many parts and come back multiple times to complete the service but in the end our microwave performed like a new one. The service was started in October and finished in February due to a very long wait on parts. This was not Nathan's fault, but rather a problem with the supply chain that Sears uses. Our last part arrived in such a mangled shipping box from FedEx we wondered if it would even work, but in the end, it did. Sears must consider replacing a unit before doing such extensive and expensive parts replacement with multiple service calls from a Technician. A brand new same model built-in microwave would have cost less than $400.

very professional and knew what to do to fix the problem. Nice guys.