13447 AL Highway 157 Reviews
Showing most recent reviews from verified customers of Sears Home Services
M B
Figured out an issue that has not been able to be resolved.
Customer service response - Thank you for acknowledging our ability to solve the challenging issue with your appliance. We really appreciate you taking the time to leave a review.
Sears Home Services on May 23, 2024
DM M
Customer service response - Thank you so much for the fantastic 5-star rating, Michele! We're genuinely delighted to hear that your Sears Appliance Repair experience brought a smile to your face. Should you need any more assistance or have questions down the road, we're here for you!
Sears Home Services on February 21, 2024
Brandon L
Ray D
Amy S
My technician was Scott, not Matthew. Scott was very good, very helpful.
Noe J
Customer service response - Thank you for awarding us a solid 4-star rating, Noe! If there's anything specific that we can do to further improve our Sears Appliance Repair and earn that extra star from you, please let us know. We value your support and look forward to serving you even better in the future.
Sears Home Services on February 25, 2024
Dave H
Cortez has exceptional customer relations. Very professional and knowledgeable. The problem here is this range has been unusable since October 2024. Many parts have been replaced by several techs. Now we're into a " no longer available" parts situation. Cortez says they want to replace 3 parts with "refurbished" ? parts. This has dragged on far too long (7 months) without a range. For whatever reason it's unfixable. I want the range replaced per my contract agreement.
Customer service response - We're glad to hear Cortez provided exceptional service, Dave. We apologize for the ongoing issues with your range and suggest contacting us directly to discuss your contract and replacement options.
Sears Home Services on May 15, 2025
Susan R
Honestly I am very disappointed. It took 3 trips to fix my washer. The technician also left parts he removed from my washer for me to dispose of. I could handle the parts but 3 weeks without a washer was a major problem.
Customer service response - We apologize for the trouble you've faced, Susan. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on October 06, 2024
Susan M
Technician never showed. Went to sears home service website for update at 12:30 & it said he had arrived at my home. Not!! Called Transport A&E numerous times, everything automated. Gave incident (service) # I had been given & automated system said there was no record & could not pull me up by phone #. Jimmy has been to my house for repairs at least 3 times (lately), but they don’t have me in their system??? I could never get to real person. So frustrating! I hate that I paid for extended warranty & this is what I get. Awful. I know my blood pressure had to have been out the roof just from punching buttons & repeatedly calling A&E
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on October 08, 2024
Glenda A
He did a good job
Customer service response - Thank you for taking the time to bring this to our attention, Glenda. We hate to see that you have had this kind of experience with Sears Appliance Repair and would love the opportunity to help out. If you would please message the name, address, and phone number associated with the service order to our Sears Home Services Facebook page at https://www.facebook.com/SearsHomeServices/, we will be able to see how we can assist you. We appreciate your business and look forward to addressing this matter.
Sears Home Services on March 31, 2024
