Appointment Lookup
802-552-4364
621 Boll Weevil Circle Ste 27 Reviews
Read reviews from customers who used our services at 621 Boll Weevil Circle Ste 27
Total reviews
191
Average Rating
4.5/5
Jimmy was great, however your AI scheduler is as inadequate. It took four different days over a period of a month to fix my Microwave. Suggest that a hard look at the system. I also feel that a human will not see this post and it will be an AI response. When I called the AI told me she knew how I felt about the rescheduling, really. Hope I don’t have to use Sears Service again but with warranty there is nothing I can do.
Freddie B,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1751418891860
Scot is great. Service warranty is awful. Had a Kenmore fridge replaced with a. LG. Nothing wrong with Kenmore. Moved to garage to make room for new refrigerator. Within 10 days both refrigerators went out. Scheduled repair on both. Only one work order on the Kenmore. I have 7 people living with 2 dead refrigerators. Let's see if after yet another delay til the 25th this home warranty can do what it says. Oh, the LG. Is under extended warranty and they couldn't get a work order done the first time.
Robbie G,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1749742357514
Automated AI phone service. I want to talk to a person!
JDW2,
Customer service response - We apologize for the trouble you've faced, James. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1745194838073
Labor cost are so high, might as well buy new dishwasher. If I knew the labor was too much when making appointment, I would be $119 better off.
Steven B,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1744856619999
The whole process is surrounding AI, very difficult to navigate/get updated, can never reach a “live agent,” and our technician never showed, so I would not recommend this place. We scheduled a service for a washer repair on a Wednesday. The window was 8am-5pm for the technician to show. A very wide window… but they send you a link to track the progress of when the technician might show, but half of the time it never worked or the window time still showed 8am-5pm. We were also supposed to get a text or call about our technician’s arrive time but never got any notification. It got closer to 5pm when the link finally updated saying the arrive time was 6:30pm. That was never communicated with me that he was running late. Gets to 9pm and, well, he never showed. It was overall a very frustrating experience because nothing was communicated to us and we had to jump through loopholes to get a “live agent” for them to tell us to reschedule for the following week…
Erica J,
Customer service response - We apologize for the trouble you've faced, Erica. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1744334843239
I cannot rate the technician because he never showed. He also would not answer my phone calls instead he sent me to voicemail multiple times and canceled my appointment.
Endia B,
Customer service response - We apologize for the trouble you've faced, Endia. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1736825063134
He didn’t do nothing but tell me my refrigerator was out of warranty and they don’t makes parts for it anymore We ordered apart from a1 and put it in ourselves working very goods we want our money back A refund please
Mary K,
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on 1736226900267
Melissa O,
Customer service response - We apologize for not meeting your expectations. Please visit searshomeservices.com or call 1-800-469-4663 so we can address this issue and help make things right. Your feedback is important to us.
Sears Home Services on 1723000252686
John himself nice man. Thought he had fixed the problem, but had not. Immediately called Sears at approximate 12:00. Was informed tech had been contacted and would return within a couple of hours. It is now 5. Called Sears back and they have NO open service order and told me I would have to contact my home warranty company and open new contract. So sick of this unnecessary nonsense. Now no washing machine for ANOTHER week.
Cemira S,
Customer service response - Thank you for taking the time to bring this to our attention, Cemira. We hate to see that you have had this kind of experience with Sears Appliance Repair and would love the opportunity to help out. If you would please message the name, address, and phone number associated with the service order to our Sears Home Services Facebook page at https://www.facebook.com/SearsHomeServices/, we will be able to see how we can assist you. We appreciate your business and look forward to addressing this matter.
Sears Home Services on 1720770129301
No one called, email are made any form of contact, before the person arrive. I have been without air since June 24, 2024. I am really disappointed with both company
Thelma U,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1720771669497
