2185 Reeves St. Reviews
Showing most recent reviews from verified customers of Sears Home Services
Maranda T
Was running late but didn't call until outside of appointment window to let me know. He was very polite and professional.
Customer service response - Thank you for your feedback, Maranda! We're glad to hear that our technician was polite and professional, and we apologize for the delay in communication.
Sears Home Services on May 18, 2025
Billy S
They were quick and effective. Restored my fridge in 30 minutes.
Customer service response - Thank you for your feedback, Billy. We're glad to hear our team was quick and effective in restoring your fridge.
Sears Home Services on November 03, 2024
Merry S
Would have given a 5 but had difficulty with filling out info on web page that requested it. Service person was prompt and quickly discovered the problem and repaired it. Would have liked about a 15 min notice prior to arrival.
Customer service response - Thank you for your feedback, Merry. We're glad to hear our service person was prompt and efficient, and we apologize for the inconvenience with the web page and lack of arrival notice.
Sears Home Services on October 27, 2024
James B
Customer service response - Hello James, we acknowledge and appreciate your 3-star rating. Your feedback is important to us, and we're open to hearing more about your experience with Sears Appliance Repair. If there's anything specific you'd like to discuss or suggest for improvement, please don't hesitate to reach out. Thank you for choosing us.
Sears Home Services on July 16, 2024
Thomas M
Repair tech was capable and noteworthy as far as the service work but neglected to call in the morning to give an approx. time. I waited all damn day and he called at 4:30pm the first time then 4:45 pm the second time. I was disappointed in the comm. Dept.
Customer service response - Thank you for recognizing our technician’s capability, and we apologize for the inconvenience caused by the lack of communication. We are working on improving our communication processes to serve you better.
Sears Home Services on July 08, 2024
Sheryl P
The technician was great. The warranty stinks and I'm canceling it.
Customer service response - We apologize for the trouble you've faced, Sheryl. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on April 07, 2025
Isaac M
At first I rated technician as 5, but when I heard about his false finding the real rating is TWO. They have it to where you can't contact the technician to ask questions about his findings. Bad business!!!!!
Customer service response - Thank you for recognizing our dedication to customer service. We're glad you had a positive experience!
Sears Home Services on July 11, 2024
cecilia M
I felt like this was a scam. I don’t think he knew how to fix it. Last time I use sears. He could have attempted to help me release the water. I paid 119 for nothing!!!
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on June 30, 2025
Tyler H
120$ for these people to walk in and tell me they can’t do anything and then walk right out within about five minutes of time…… I would recommend trying to call someone local Who is More interested in doing everything they can to help instead of just getting a quick dollar….
Customer service response - We apologize for the trouble you've faced, Tyler. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on April 10, 2025
Cynthia T
I recently had one of the worst customer service experiences with this washing machine repair company. I was seeking an estimate to repair some cosmetic damages on my washer and dryer, which were accidentally damaged during my move. Since I needed this estimate for my insurance claim, I was willing to pay their fee of $120, which is quite steep for just an estimate. When I asked them to fill out a form required by my insurance company, the response was shockingly rude. The technician raised his voice and became aggressive, which left me feeling completely disrespected in my own home. I had no choice but to ask him to leave. I would never recommend this company to anyone. They are not only unprofessional but also cross the line into unacceptable behavior. Save yourself the trouble and look elsewhere for appliance repair services.
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on December 19, 2024
