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2185 Reeves St. Reviews
Read reviews from customers who used our services at 2185 Reeves St.
Total reviews
141
Average Rating
4.6/5
Friendly and knowledgeable, finished in a timely manner
Sandra F,
Kamron was polite and knowledgeable. He did the repairs in a timely manner and attempted to assist with a second issue. Would have been 5 star but his boss that came last time was a little more knowledgeable. It’s nothing that Kamron won’t improve over time. The service is way overpriced for the amount of time it takes to replace an ice maker. I watched and could probably do that myself now. It’s basically “plug and play”. I feel like the labor cost was worse than car repair labor! I know they had to come here which is out in the country but still for the amount of time it took it seems excessive. I will say their pricing was better than what the repair tech sent by Samsung quoted. I have a second issue with my water lines freezing. The only fix seems to be replacing the door which I don’t want to do. They gave me some possible fixes I will try and maybe that will save me some money.
Connie C,
Customer service response - Thank you for your feedback, Connie. We're glad Kamron was polite and knowledgeable, and we apologize for any concerns about pricing; we appreciate your understanding and hope the suggested fixes help with your water line issue.
Sears Home Services on 1776730199534
Cindy W,
Customer service response - Hi Cindy, thanks for the 4-star review! We're always looking to improve, so if you have any feedback, please let us know. We appreciate your support!
Sears Home Services on 1765330793645
Was running late but didn't call until outside of appointment window to let me know. He was very polite and professional.
Maranda T,
Customer service response - Thank you for your feedback, Maranda! We're glad to hear that our technician was polite and professional, and we apologize for the delay in communication.
Sears Home Services on 1747613179686
They were quick and effective. Restored my fridge in 30 minutes.
Billy S,
Customer service response - Thank you for your feedback, Billy. We're glad to hear our team was quick and effective in restoring your fridge.
Sears Home Services on 1730689072838
Would have given a 5 but had difficulty with filling out info on web page that requested it. Service person was prompt and quickly discovered the problem and repaired it. Would have liked about a 15 min notice prior to arrival.
Merry S,
Customer service response - Thank you for your feedback, Merry. We're glad to hear our service person was prompt and efficient, and we apologize for the inconvenience with the web page and lack of arrival notice.
Sears Home Services on 1730035548222
Kameron had his mind set on what was wrong before he did any trouble shooting. Found tiny crack supposedly. I couldn’t tell if crack or flaw in plastic. He did very little trouble shooting. Told me it was probably a crack in the motor before he looked
Robert H,
Customer service response - We're sorry to hear about your experience, Robert. We appreciate your feedback and recommend contacting us directly so we can address your concerns.
Sears Home Services on 1765846315213
Elinda T,
Customer service response - Hi, thanks a lot for the 5-star review! We're so happy you’re satisfied with our service. We're here for you whenever you need us.
Sears Home Services on 1761612441294
James B,
Customer service response - Hello James, we acknowledge and appreciate your 3-star rating. Your feedback is important to us, and we're open to hearing more about your experience with Sears Appliance Repair. If there's anything specific you'd like to discuss or suggest for improvement, please don't hesitate to reach out. Thank you for choosing us.
Sears Home Services on 1721106157184
Repair tech was capable and noteworthy as far as the service work but neglected to call in the morning to give an approx. time. I waited all damn day and he called at 4:30pm the first time then 4:45 pm the second time. I was disappointed in the comm. Dept.
Thomas M,
Customer service response - Thank you for recognizing our technician’s capability, and we apologize for the inconvenience caused by the lack of communication. We are working on improving our communication processes to serve you better.
Sears Home Services on 1720497780351
