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802-552-4364
2185 Reeves St. Reviews
Read reviews from customers who used our services at 2185 Reeves St.
Total reviews
141
Average Rating
4.6/5
Cindy W,
Customer service response - Hi Cindy, thanks for the 4-star review! We're always looking to improve, so if you have any feedback, please let us know. We appreciate your support!
Sears Home Services on 1765330793645
Was running late but didn't call until outside of appointment window to let me know. He was very polite and professional.
Maranda T,
Customer service response - Thank you for your feedback, Maranda! We're glad to hear that our technician was polite and professional, and we apologize for the delay in communication.
Sears Home Services on 1747613179686
They were quick and effective. Restored my fridge in 30 minutes.
Billy S,
Customer service response - Thank you for your feedback, Billy. We're glad to hear our team was quick and effective in restoring your fridge.
Sears Home Services on 1730689072838
Would have given a 5 but had difficulty with filling out info on web page that requested it. Service person was prompt and quickly discovered the problem and repaired it. Would have liked about a 15 min notice prior to arrival.
Merry S,
Customer service response - Thank you for your feedback, Merry. We're glad to hear our service person was prompt and efficient, and we apologize for the inconvenience with the web page and lack of arrival notice.
Sears Home Services on 1730035548222
Kameron had his mind set on what was wrong before he did any trouble shooting. Found tiny crack supposedly. I couldn’t tell if crack or flaw in plastic. He did very little trouble shooting. Told me it was probably a crack in the motor before he looked
Robert H,
Customer service response - We're sorry to hear about your experience, Robert. We appreciate your feedback and recommend contacting us directly so we can address your concerns.
Sears Home Services on 1765846315213
Elinda T,
Customer service response - Hi, thanks a lot for the 5-star review! We're so happy you’re satisfied with our service. We're here for you whenever you need us.
Sears Home Services on 1761612441294
James B,
Customer service response - Hello James, we acknowledge and appreciate your 3-star rating. Your feedback is important to us, and we're open to hearing more about your experience with Sears Appliance Repair. If there's anything specific you'd like to discuss or suggest for improvement, please don't hesitate to reach out. Thank you for choosing us.
Sears Home Services on 1721106157184
Repair tech was capable and noteworthy as far as the service work but neglected to call in the morning to give an approx. time. I waited all damn day and he called at 4:30pm the first time then 4:45 pm the second time. I was disappointed in the comm. Dept.
Thomas M,
Customer service response - Thank you for recognizing our technician’s capability, and we apologize for the inconvenience caused by the lack of communication. We are working on improving our communication processes to serve you better.
Sears Home Services on 1720497780351
The technician was great. The warranty stinks and I'm canceling it.
Sheryl P,
Customer service response - We apologize for the trouble you've faced, Sheryl. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1744078772241
At first I rated technician as 5, but when I heard about his false finding the real rating is TWO. They have it to where you can't contact the technician to ask questions about his findings. Bad business!!!!!
Isaac M,
Customer service response - Thank you for recognizing our dedication to customer service. We're glad you had a positive experience!
Sears Home Services on 1720749527481
