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2185 Reeves St. Reviews
Read reviews from customers who used our services at 2185 Reeves St.
Total reviews
148
Average Rating
4.5/5
James B,
Customer service response - Hello James, we acknowledge and appreciate your 3-star rating. Your feedback is important to us, and we're open to hearing more about your experience with Sears Appliance Repair. If there's anything specific you'd like to discuss or suggest for improvement, please don't hesitate to reach out. Thank you for choosing us.
Sears Home Services on 1721106157184
Repair tech was capable and noteworthy as far as the service work but neglected to call in the morning to give an approx. time. I waited all damn day and he called at 4:30pm the first time then 4:45 pm the second time. I was disappointed in the comm. Dept.
Thomas M,
Customer service response - Thank you for recognizing our technician’s capability, and we apologize for the inconvenience caused by the lack of communication. We are working on improving our communication processes to serve you better.
Sears Home Services on 1720497780351
The technician was great. The warranty stinks and I'm canceling it.
Sheryl P,
Customer service response - We apologize for the trouble you've faced, Sheryl. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1744078772241
At first I rated technician as 5, but when I heard about his false finding the real rating is TWO. They have it to where you can't contact the technician to ask questions about his findings. Bad business!!!!!
Isaac M,
Customer service response - Thank you for recognizing our dedication to customer service. We're glad you had a positive experience!
Sears Home Services on 1720749527481
No research was done on my refrigerator before making the house call that cost me money to pay sears for coming and money from leaving work and time for me to be there for her to see the panel. I ended up fixing it my self which was a simple and easy fix. I ordered the panel from Best Buy and one from eBay and installed it myself. They said they didn’t know the issue so therefore they could not fix it. All she did was take one look and say they couldn’t fix it. Very poor quality experience just a bit of research on her end.which I did after she left could have saved Sear’s and her this poor review.Sear’s the company is fine. It’s the person they sent out she was nice just not knowledgeable. I really want my money back for that experience and I was able to fix it myself from YouTube
BJ L,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1785459362826
I wish that I could give less than one. My original date that the dryer quit was June 18 and my problem was finally resolved on July 7. The technician misdiagnosed the problem multiple times and caused us to buy unnecessary parts. The very first day that the dryer quit I diagnosed the problem using Google. We were put off multiple times because it got too late to make the appointment although we had been on the schedule, there was a complete lack of communication on their part. I definitely will not be using them again.
Barbara F,
Customer service response - We apologize for the trouble you've faced, Barbara. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1783469364672
You're tech screwed me by telling the warranty company that my claim was abuse, when you can plainly tell was normal wear and tear. Opening a refrigerator door is normal, wasn't forced open and tell me how do you abuse a ice maker in a bottom freezer and so on. Thanks for screwing up my repair, cause they won't fix anything now. Had to pay 85 dollars for nothing
Jeff H,
Customer service response - We're really sorry to hear about your experience, Jeff. This isn’t the service we aim to provide. Please send us an email at [email protected] with your information so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1777249756430
Cluster…F
Jason W,
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on 1771288630301
They come out here twice said it was electric got all that done dryer still not heating said they put a thermostat in,I'm belive that didn't put in the part will get someone else if I could give a 0 I would
Rhonda W,
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1761787606203
Jatin P,
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on 1758674672442
