2185 Reeves St. Reviews

Showing most recent reviews from verified customers of Sears Home Services

Average Rating: 4.5/5 (81 reviews)

cecilia M

June 30, 2025

I felt like this was a scam. I don’t think he knew how to fix it. Last time I use sears. He could have attempted to help me release the water. I paid 119 for nothing!!!

Source: Google

Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.

Sears Home Services on June 30, 2025

Tyler H

April 10, 2025

120$ for these people to walk in and tell me they can’t do anything and then walk right out within about five minutes of time…… I would recommend trying to call someone local Who is More interested in doing everything they can to help instead of just getting a quick dollar….

Source: Google

Customer service response - We apologize for the trouble you've faced, Tyler. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.

Sears Home Services on April 10, 2025

Cynthia T

December 19, 2024

I recently had one of the worst customer service experiences with this washing machine repair company. I was seeking an estimate to repair some cosmetic damages on my washer and dryer, which were accidentally damaged during my move. Since I needed this estimate for my insurance claim, I was willing to pay their fee of $120, which is quite steep for just an estimate. When I asked them to fill out a form required by my insurance company, the response was shockingly rude. The technician raised his voice and became aggressive, which left me feeling completely disrespected in my own home. I had no choice but to ask him to leave. I would never recommend this company to anyone. They are not only unprofessional but also cross the line into unacceptable behavior. Save yourself the trouble and look elsewhere for appliance repair services.

Source: Google

Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.

Sears Home Services on December 19, 2024

Jessica

September 19, 2024

This is not the location of sears. This is Rural King.

Source: Google

Customer service response - We apologize for the trouble you've faced, Jessica. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.

Sears Home Services on September 19, 2024

Mike S

September 16, 2024

The phone number just connects you to an automated system that tries to sell you medicare, and life alert products.

Source: Google

Customer service response - We apologize for the trouble you've faced, Mike. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.

Sears Home Services on September 16, 2024

Bobbie M

April 25, 2024

Repair has not happen yet. Keeps getting rescheduled by Sears. I will NEVER buy another thing from Sears. Can't talk to a real person and phone lines take you to strange munbers.

Source: Google

Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.

Sears Home Services on April 24, 2024

Average Rating: 4.5/5 (81 reviews)

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