Appointment Lookup
802-552-4364
2185 Reeves St. Reviews
Read reviews from customers who used our services at 2185 Reeves St.
Total reviews
148
Average Rating
4.5/5
Did the diagnostic test for $119. Said “time sure you don’t want to repair it for $500 when you can get a new one for $650+. I told him I actually did want to repair it. He said he couldn’t repair it anyway because he doesn’t have the parts with him. Then insisted I had to pay the $119 for diagnosing the problem. Reported ti my bank to dispute the charge and to BBB for deceptive business practice.
katie G,
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on 1755215330357
I felt like this was a scam. I don’t think he knew how to fix it. Last time I use sears. He could have attempted to help me release the water. I paid 119 for nothing!!!
cecilia M,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1751331882358
120$ for these people to walk in and tell me they can’t do anything and then walk right out within about five minutes of time…… I would recommend trying to call someone local Who is More interested in doing everything they can to help instead of just getting a quick dollar….
Tyler H,
Customer service response - We apologize for the trouble you've faced, Tyler. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1744334335506
I recently had one of the worst customer service experiences with this washing machine repair company. I was seeking an estimate to repair some cosmetic damages on my washer and dryer, which were accidentally damaged during my move. Since I needed this estimate for my insurance claim, I was willing to pay their fee of $120, which is quite steep for just an estimate. When I asked them to fill out a form required by my insurance company, the response was shockingly rude. The technician raised his voice and became aggressive, which left me feeling completely disrespected in my own home. I had no choice but to ask him to leave. I would never recommend this company to anyone. They are not only unprofessional but also cross the line into unacceptable behavior. Save yourself the trouble and look elsewhere for appliance repair services.
Cynthia T,
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on 1734664108952
This is not the location of sears. This is Rural King.
Jessica,
Customer service response - We apologize for the trouble you've faced, Jessica. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1726787776062
The phone number just connects you to an automated system that tries to sell you medicare, and life alert products.
Mike S,
Customer service response - We apologize for the trouble you've faced, Mike. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1726543277316
Repair has not happen yet. Keeps getting rescheduled by Sears. I will NEVER buy another thing from Sears. Can't talk to a real person and phone lines take you to strange munbers.
Bobbie M,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1714003461082
