Sears Warranty and Satisfaction Guarantee
Deciding on a home improvement can be one of the best investments to make in your home. It offers the highest return on your investment and can dramatically increase the resale of your home. Financing a professional installation through Sears Home Services offers great benefits like:
- Low monthly payments
- Flexible payment options
- Instant credit
- 100% financing available*
Sears Home Services also backs all of its work through Trusted Warranties. At Sears Home Services, we know how stressful a home improvement can be. We’ll relieve you of the worry with our Satisfaction Guarantee. This includes:
- Written product limited warranty
- Written labor limited warranty
- Public liability protection
- Worker’s compensation protection
- Property damage insurance
We want you completely satisfied with your purchase of home improvement products and services. If for any reason you are not satisfied, please let us know. Call 1-877-587-7327 or email your request to [email protected]. Upon receiving your request, our customer service team will act promptly to achieve your satisfaction subject to the Limited Warranty on Installation described in your contract and our cancellation and Returns Policy for Sears Home Services described below. Your satisfaction is important to Sears.
Cancellation and Returns Policy For Sears Home Services
Custom-made orders include, but are not limited to, cabinetry, custom window’s entry doors and countertops. Custom-made orders may not be returned for credit or refund. If upon delivery or installation of any custom-made order a manufacturing error is discovered and confirmed by Sears’ inspection, Sears will correct, repair or replace the merchandise in question.
Any merchandise ordered from a vendor catalog or website that Sears does not carry in its everyday stocked inventory is called a special order. Returns and cancellations of uninstalled special orders are subject to a restocking fee equal to 30% of the purchase price, plus applicable freight charges. However, the 30% restocking fee will not be charged on special order returns and cancellations if your merchandise:
- Does not match your order specification
- Has a defect in manufacturing
- Is damaged in shipment
- Order was canceled in accordance with the Notice to Buyer section of your contract before the described deadline.
Installed or Built-In Merchandise
Due to significant additional cost associated with installed or built-in merchandise, no returns or exchanges of installed or built-in merchandise are allowed (See Limited Warranty or Installation). However, in certain circumstances and solely at Sears’ Discretion, Sears may allow installed or built-in merchandise to be exchanged or returned if the customer pays all installation and de-installation charges plus the applicable restocking fee and freight charges.
Sears’ Limited Warranty on Installation
In addition to any manufacturer warranty extended to you on the product(s) used (which warranty becomes effective on the date the merchandise is installed), if the workmanship (or application) of any Sears’ arranged installation proves faulty within one year*** after the products are installed, then upon notices from you, Sears will cause such faults to be corrected by repair at no additional cost to you. If Sears determines that repair is not commercially practicable or cannot be timely made, then, at Sears’ sole discretion, Sears may elect to provide replacement or refund. Service under the Limited Warranty is available by calling Sears Home Services at 1-877-587-7327. This warranty gives you specific legal rights, and you may also have other rights that vary from state to state.
*** PLEASE NOTE: The limited warranty on installation for many Sears Home Services products purchases exceeds one year. Please see your contract for the precise length of Sears Limited Warranty on Installation.