Get in-home repair, quick

Joseph was exceptional in his work and customer service. He worked steadily, was curteus, respectful, and efficient. He explained everything and careful in his work.

Things was very pleasant and arrived on time. We would use his service again.

Great experience just wasn't able to fix because didn't have part.

Good job did repair courteous did efficiently put on booties as requested

Lorenzo was great. He was patient and told me what went wrong with the machine. The UE error code never showed up while Lorenzo and I waited for the washer to finish its 26 mins Quick Wash cycle. The UE code indicates imbalance drum. As always, when the repair man or car mechanic showed up, the error light did not come on. I showed him the photo I took with the UE code. He explained it had to do with the worn bearings of the drum. He told me to listen to the spin cycle and its abnormal noise, the drum is out of alignment. He estimated approximately the cost for repair.

Dwight was professional. courteous, accommodating, and knowledgeable. He delivered the bad news that the microwave could not be repaired because a part needed was no longer available, and was forthright about it which was appreciated. He spent time trying to locate the missing part before concluding it was not longer available. He moved the broken microwave to my garage which was also appreciated. I was disappointed but do not fault Dwight. The first repairman who came on 4.29.25 should have told me that it could not be repaired. But in fairness to the original repairman, he did tell me he was not sure he could get one of the parts. When the parts box arrived at my home, I had no way of knowing that it did not include all of the needed parts.

Clear about arrival time. Spoke clearly about repair and issues. Great repair person!

Tanner was very courteous and professional. And very easy to to talk to.

Seems knowledgeable and identified my problem. He was professional and had good advice.

The repair technician did a great job but at least get his name correct it certainly is not as stated. Also I have been receiving at least 2 e mails a day with your promotions and offer of additional services, including the day prior and day of the service which was quite unnecessary nor wanted. Also when responding to your e mail promotions including this one I get a pop up warning that your web site is not secure.

Unable to order parts they had been discontinued but he was very polite and informative

On time and efficiently done. Parts were received well ahead of repair visit

On May 26 Sears Home Service scheduled my service appointment for the malfunctioning refrigerator next day and updated me that a technician named Lewis K. would come and check the refrigerator on May 27, Tuesday, between 8:00 am and-5:00 pm. I was waiting for him the entire day. I could see his picture and he was two stops away from my home, then one stop, then on his way to my place. But Lewis never showed up, to my dismay. I was really disappointed not to see him. I couldn't understand what went wrong. I had no choice but to reschedule for May 28, Wednesday. Is this how Sears Home Service works? This is not the first time a technician failed to keep the promise. Nevertheless, the second time Lewis K. showed up around 8:30 am as scheduled and told me that Sears never assigned the job to him on May 27. That's why he never showed up. Sears Home Service may have cheated both of us with a false or no assignment, unfortunately. Anyway, Lewis was very diligent in checking and fixing the refrigerator, maybe for the time being, thereby meeting our expectations. Thank you very much, Lewis K.

Terence arrived on time, introduced himself with a good chuckle and said he was here to help me. I showed him the refrigerator and told him the problem . He checked it out, told me what he was going to do and did it. He was efficient, jovial and I would certainly ask for him by name if we have any appliance problems in the future.

Install was great. The date for Install was canceled two times on proposed Install days. The Install should occur on first day picked.

The tech called when he was in his way which was well within the time frame given. He showed up diagnosed the problem and repaired it within minutes. The Tech also checked to make sure that everything was running well and that I was completely happy.

Steve was very thorough in trying to find problem. Unfortunately, could not determine precisely why getting error message on Samsung dishwasher.

All was explained in advance , Edie was helpful with our home appliance insurance application Very patient with our situation & extremely professional during diagnoses We were happy he got assigned to actual repair task . Thank you Edie