Get To Know Sears Home Services

Sears Home Services offers solutions for your entire home, from appliance care to interior and exterior upgrades for your house. You can trust our experts to help take care of virtually everything in your house so you can relax and enjoy your home.

For more than 30 years, Sears Home Services has been evolving and improving our appliance care and home improvement services. We recently began offering Cummins whole house back-up generators to provide electrical power to your home during a power outage. Maintaining a dependable electrical supply during a power outage helps protect your home and family.

Find out more about what’s happening at Sears Home Services by seeing some answers to current questions.

Who Is the CEO of Sears Home Services?

On June 6, 2022, Greg Neubecker joined the team as CEO of Sears Home Services. Greg is an electrical engineer by training and has an MBA in finance and operations management. As a management consultant, he helped companies improve operations in call centers and field service operations. Greg served as the Chief Operating Officer of a warranty company, and spent the past decade at Capital One, leading teams in credit policy, pricing, new product development, brand marketing, credit risk management, and collections. He looks forward to helping Sears Home Services expand and grow our successful business.

Who Bought Sears Home Services?

Sears Home Services is owned by Transformco–a leading integrated retailer focused on seamlessly connecting the digital and physical shopping experiences of its members. Transformco operates Sears Home Services along with full-line and specialty retail stores across the United States.

How Do I Contact Sears?

Sears and Sears Home Services provide many different products and services to members. We want to make it easy for you to contact us when you need help. Use our Sears Home Services Contacts page to communicate with us regarding:

  • Appliance repair.
  • Home improvement services.
  • Cleaning services.
  • Replacement parts.
  • Heating and cooling repair.
  • Sears Home Warranty.

Visit our How do I contact Sears page to get help with Sears.com and Sears store topics.

What Is the 800 Phone Number for Sears?

The main toll-free phone number for Sears customer service is 800-697-3277.

Here are specific 800 phone numbers for Sears Home Services:

  • For appliance repair, call Sears Home Services at 1-800-469-4663.
  • To get information about Sears Home Improvement services, call 1-877-467-3277.
  • For help with Sears PartsDirect replacement parts, call 1-800-366-7278.
  • Call 1-800-504-1897 for help with heating and cooling repair.
  • For Sears Home Warranty, call 1-855-256-2467.

How Do I Cancel My Sears Repair Service?

To cancel a Sears repair service appointment, look up your Service Order on the Sears Home Services website and follow the prompts to cancel or reschedule your repair service.

Does Sears still honor appliance warranty?

Yes. Sears honors all manufacturers’ appliance warranties. When you buy an appliance from Sears or Sears.com, Sears Home Services will repair the appliance if it has defects in materials or workmanship. Certain conditions apply to warranties so read and follow the instructions in the appliance owner’s manual regarding use, care and service during the warranty period.

Is Sears Warranty Still Valid?

Any manufacturer warranty on products purchased from Sears is still valid. Sears Home Services repairs or replaces defective products according to the terms of the manufacturer’s warranty. Some conditions and exclusions apply so we recommend that you read and follow the instructions and guidance in the owner’s manual regarding use of products and service under the warranty.

Who Owns Sears Warranty?

The Sears Home Services Home Warranty program is owned and administered by Sears. Under the Sears Home Warranty, Sears may apply discounts or waive charges you may owe for certain products and services, subject to your agreement to remain enrolled in the program for the full initial term of the plan.

Who Took Over Sears Appliance Warranty?

Transformco took over for Sears and all appliance warranties from the manufacturer are seamlessly covered by Sears Home Services through Transformco.

For generations, Americans have relied on Sears for their appliance purchases, service, protection and parts. With more than 7 million appliance and product repairs performed annually and thousands of professional technicians employed nationwide, Sears is the #1 appliance repair service in the country, delivering guaranteed quality and workmanship.

Most households rely on their home appliances on a daily basis. You can count on Sears Home Services for fast, efficient repairs whenever you have an appliance failure. Schedule a repair appointment today if you have an appliance that isn’t working as it should.

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