Get a behind-the-scenes look at the Sears Technical Training to see how this learning experience helps deliver the best repair results for customers.
From the first online assessment to the in-truck ride-alongs and mentoring program, the comprehensive Sears Technical Training helps ensure that repair technicians are fully prepared for any type of service call. “Prior to their arrival at a Sears training, all techs are evaluated for electrical and appliance repair knowledge,” says Paul McDaniel, National Manager of Technician Capabilities at Sears.
From there, they move on to training that’s focused on a specific area — say, refrigeration or laundry — or train as a generalist who can work on a range of appliances. And the learning doesn’t stop there, thanks to an ongoing mentoring program with more seasoned technicians.
Here are 6 reasons why it’s unique.
1. Classroom and online learning is followed immediately by hands-on lab time.
Technicians in training aren’t just sitting in a classroom learning how to fix your appliances — they’re also practicing repairing them in real time. We’ve placed designated lab time within the curriculum to improve the training experience.
2. Sears Home Services has test appliances available for tech training.
Sears Technicians are trained on appliances that they’ll likely see in customers’ homes. “Nationally, we have appliances and other equipment in our different training locations from multiple manufacturers,” McDaniel says.
3. Techs are trained to use a torch and other specialty tools to perform high-difficulty, time-intensive repairs.
“At Sears, we see repairs that some of the local repair people choose to avoid because it takes three to four hours to complete one repair,” McDaniel says. “We have been around for over 50 years as a repair business. We’re happy to take on the difficult repairs. We’ll do whatever it takes to satisfy our customers.”
4. There are training facilities across the country.
Sears Home Services is the leading appliance repair service in the nation. We offer satellite training for technicians in major cities throughout the U.S.
5. Sears Techs are trained to repair many major appliance brands — no matter where the appliance was purchased.
Our technicians become repair experts on top appliance brands like Kenmore, Samsung, Whirlpool, Maytag, Frigidaire and LG.
“We teach courses on many of the major appliance brands, and we have actual examples for the technician to go and learn on the piece of equipment in the lab, tear it apart and put it back together,” McDaniel says. “We repair almost everything, which makes us unique in the marketplace.”
6. At the end of the day, techs can always “phone a friend.”
Even with the best training, technicians may still run into an issue they need help with once they graduate and hit the road on their own. When that happens, they have a mentor they can call. This helps to ensure that Sears customers always get the best appliance repair expertise in the business.
Our workforce is growing, because taking care of our employees is a priority. We currently have multiple openings for Sears Appliance Service Technicians in locations across the country.
If you have the skills to repair Washers, Dryers, Ovens, Dishwashers, Refrigerators or HVAC equipment, we’d like to talk with you. Apply today to begin your journey as an appliance repair expert.