Whirlpool Repair Reviews
Showing most recent reviews from verified customers of Sears Home Services
Review
You don't want me to write a review after my telephone experiences with SEARS this morning....and this has NOTHING to do with the technician who same to my home this morning!!!!!!!! He DID his job!!!!!!!!
Jim C, Hamburg, NJ
Just one more item would have resolved the issue.
Ricky was a pleasure to meet. We we're working on getting the door open alarm system reset but couldn't find the shut off breaker on the electrical panel. So we didn't resolve the issue. After Rick left we called Whirlpool to discuss. Whirlpool instructed us to pull out the refrigerator and unplug it for 10 minutes. That resolved the issue and its been running just fine for 2 weeks.
Scott J, Menifee, CA
Good service but......
They give you an arrival time of between 8am to 5pm. So could have you stuck at home an entire day. If you don't work from home this sucks. If you make the mistake of taking a shower when the Technician calls and you can't answer the phone. You'd think no problem. I'll call him back. He's not going to answer. So now you sit with anxiety wondering will you have to do this all over again? Other than that the service is good.
Jonathan M, Concord, NC
They did the minimum.
After waiting all day TWICE with no tech person showing up, on the third day Abdul showed up -- after 6 pm (a window from 8am to 5 pm). Abdul did the work but left baskets and other laundry room accessories out in the hallway.
Daniel R, Washington, DC
Services call and billing
Unable to fix my oven & microwave I was billed twice for parts and service. 1st bill $1002.95 2nd bill $1002.95 I was only credited first bill . The 2nd payment was to be for diagnostic / service call $179.00, but I was charged full $1002.95 amount. I needed my refund of $823.95.
Jerry B, Rancho Cordova, CA
Technician was nice but…
Whole service was about 15 mins. Quick look without opening up my machine. He couldn't tell me much other than may need a new machine in a year. As soon as he left, machine wasn't working again.
Titra N, New York, NY
Dryer vent hose disconnected
For the second time, the dryer vent on our gas dryer was left disconnected after a Sears service call exposing my family to carbon monoxide. The service took 3 months to complete including 2 weeks wait for the first visit and 6 weeks to find the part. We also needed help with our oven, but the technician's app would not accept a photograph of the serial number, as far as I know, no ticket was created and there has been no follow-up.
Donald N, Portland, OR
Wall oven diagnostic and possible repair
Austin's communication and promptness were both excellent. He was polite while he was here and succinctly provided a clear picture of what he found. Before the appointment he requested information about the oven, so I was surprised that after a very brief look at the unit, he wasn't able to pull out the oven alone to actually look at the fan and said it would require another person, a dolly, and another technician at an additional charge. time. In the meantime, he attempted to locate parts online for my oven and he realized no parts were available b/c of the oven's age.. It seemed a service call was unnecessary: the info I provided prior to Austin's visit, if it would have been examined, would have led him to realize there wasn't much he could do. I would have REALLY appreciated saving that service call fee since it now appears my oven must be replaced.
Jodi M, Tulsa, OK
Dryer repair
I feel part of my service should have included a cleaning of the vent tube; It did not. The problem was a clogged vent. The repairman did tell me he felt this was the problem. My husband and I purchased new went tubing and fixed it ourselves. Thank you for the diagnosis. So an expensive service with no repair. I feel Sears just wants to push their warranty program.
Michelle M, Elmer, NJ
Refrigerator Repair
Preston was on schedule as promised. Parts were ordered and placed on. However, the refrigerator still makes noise. It is not fixed. No number was left to call him if the issue continued. I am afraid of having to pay another deductible for him to come out.
Sharla M, Elizabeth Cty, NC
