Whirlpool Repair Reviews
Showing most recent reviews from verified customers of Sears Home Services
Didn't fix anything and charged me more than he said it woul
Ramon did NOT FIX my washer. He didn't even know how to get to the drain pump on my Whirlpool Duet washer. He said it would cost a price but when I saw my charge on my card it was higher. I'm very disappointed in Sears Service 👎
Cheri W, Huntingtn Bch, CA
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com. We look forward to hearing from you.
Sears Home Services on August 01, 2023
Not Fixed
Dryer is still broken, technician came and installed the belt but still not working. This is the 4 technician that has been called. The 1st technician placed the belt on wrong broke it.
Raymond S, King George, VA
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on July 31, 2023
Never came back
Technician never came back to make the repair on fridge. It's been 2 weeks.
Leslie C, Erlanger, KY
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on July 31, 2023
Broken ice maker
He has came to our home several times. He's a very nice guy but the ice maker still isn't working.
Wilhelmina S, Harker Hts, TX
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on July 31, 2023
Unable to see a loose screw
My freezer drawer on a whirlpool French drawer would not flush. Tech came out and took compartments out (thanks, now I can give freezer a good cleaning). Anyway, immediately after he left, the drawer would not flush. So I took all components out and took a good look, after being frustrated and trying different things, I noticed some loose parts with loose screws, one of those screws was stopping the glide rail from being free. I tightened screw and all is good now
Regina B, Compton, CA
Customer service response - Dear Regina,thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on July 31, 2023
Service
My refrigerator is still not working what's going on y'all been here twice for this and you haven't fixed anything I'm so annoyed I've paid you guys for years and my parents were members as well and this is the thanks we get for being loyal members??? DO BETTER PEOPLE DO BETTER
Cecilia R, Hemet, CA
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on July 29, 2023
Horrible service
Got email and text message confirming appointment with service window from 1-5pm for 28Jul 2023 today. Waited until 5:20pm. Technician did not show up. Did not receive a courtesy call informing of a delay or cancelled appointment. Technician was supposed to diagnose a refrigerator. The refrigerator is still not fixed, even after 5 service appointments conducted by Sears already. It is apparent that it cannot be fixed at this point and Sears needs to request a replacement unit from the home warranty insurance company. Sears service so far has been disappointing. Have been waiting for a fix from Sears since early May!!!
Rajai S, Oakland, CA
Customer service response - Rajai, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on July 29, 2023
Washing machine nightmare
A technician came today and fixed our washing machine, or so I thought. I started washing a load only to find water spraying out the back of the washing machine. It only needed a top loader closing piece fixed-it never leaked. Now I'm waiting again on another technician to fix whatever the first tech messes up.
Bob B, Columbia, SC
Customer service response - Hi Bob, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members. If you would like us to look into your situation further, Please email us at HomeServiceReviews@transformco.com and will share your experience with our Service team.
Sears Home Services on July 28, 2023
Fridge/Freezer repair
This is the 2nd time he has had to come out. Seems unsure of what is going on with the fridge. On the phone several times asking questions. Says it should be fixed for a couple of years....what does that even mean? Not confident he won't be out a third time in which we will request someone else. My mother was at the appointment for me and he offered for himself to stay the night with her and check the fridge in the morning to make sure it was still working ok.
Misty C, West Point, IA
Customer service response - Dear,Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on July 28, 2023
No one came out
Someone just closed the ticket, no one came. This is the second time this has happened. My understanding is that if the unit cannot be repaired in four visits it is a lemon and must be replaced. Is this accurate? Two more ticket close outs and I have a lemon?
Wilson G, Blue Mountain, MS
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on July 28, 2023
