​Trust the Stair Stepper Repair Experts

​Trust the Stair Stepper Repair Experts

We’re in your neighborhood and we’ll fix it, no matter where you bought it.

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Will you be using repair benefits from a Sears or other warranty plan?

Stepper Repair Services

At Sears Home Services, we specialize in comprehensive repair and maintenance services for steppers. Our certified repair technicians are equipped to handle common issues such as resistance malfunctions, display console errors, and pedal misalignments.

Common Stepper Issues We Repair

  • Resistance Malfunctions: Often caused by worn-out tension belts or faulty resistance mechanisms.
  • *Display Console Errors: Can result from wiring issues or software glitches.
  • Unusual Noises During Operation: May indicate mechanical issues or the need for lubrication.
  • Pedal Misalignment: Leads to uneven workouts and potential strain on joints.

Our Stepper Repair Process

  1. Initial Inspection: Thorough examination of the stepper to identify issues.
  2. Diagnosis and Cost Estimate: Transparent pricing provided before any work begins.
  3. Repair and Testing: Repairs conducted using quality parts, followed by performance testing.
  4. Final Quality Check: Ensuring the stepper operates at optimal performance.

Maintenance Tips for Steppers

  • Regular Cleaning: Keeps the machine free from dust and debris.
  • Lubrication Schedule: Ensures smooth operation of moving parts.
  • Tension Adjustment: Maintains appropriate resistance levels.
  • Scheduled Professional Inspections: Helps identify and address issues early.

Brands We Service

Our technicians are experienced in servicing a variety of brands, including:

  • AFG
  • Bowflex
  • Horizon
  • Lifestyler
  • Reebok
  • Weider
  • Pro-Form
  • Healthrider
  • Diamondback
  • Schwinn

Frequently Asked Questions

When your stepper won’t turn on, start by checking the safety key—make sure it’s properly inserted into the console.

If it has an electronic display, ensure the power cord is securely plugged into an outlet. Additionally, check your home’s circuit breaker to ensure it hasn’t tripped.

If your stepper console is battery-powered, replace the batteries if they're dead.

If the problem persists, try pressing the reset button (if your stepper has one) or contact a service technician for further assistance.

If your stepper is making unusual sounds like a burning smell, or if it shuts off completely during use, it could be due to an issue with the resistance motor, control board, or other electrical components.

In such cases, it’s best to stop using the machine and have a service technician inspect and repair it.

Some minor issues might be fixable by following troubleshooting steps in the owner’s manual (like checking for loose connections or adjusting the tension on walking belts).

Many problems require professional attention. If you're unsure or the issue persists, it's best to schedule an appointment with a Sears service technician to ensure proper repair.

Knocking noises or an unsteady feeling during use could be caused by loose nuts and bolts or an uneven base.

Inspect the stepper for loose fasteners and tighten them. Additionally, check if the leveling feet on the stabilizer are properly adjusted to eliminate any rocking.

If these steps don’t resolve the issue, contact a technician for further assistance.

Choose Sears Home Services for Stepper Repair

Sears Home Services is the nationwide leader in stepper repair. Our repair technicians are highly skilled and factory-trained to fix your stepper. With over 1,000,000 5-star ratings, our service technicians are the most-trusted source for your repair needs.

If your stepper won’t move, vibrates during use, or the display won’t light up, you want quick and reliable repair. Sears technicians are local to your neighborhood and offer same-day or next-day service in many areas, so you can count on us to fix your stepper fast.

Sears uses OEM (Original Equipment Manufacturer) parts to fix your stepper, so you can trust the parts will fit properly and last longer than after-market parts.

Schedule your stepper repair appointment now!

HOW IT WORKS

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EASY SCHEDULING

Book online in less than a minute.

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DIAGNOSTIC FEE

Apply your diagnostic fee to the costs of repair.

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PROTECTION PLANS

Save up to $150 on your repair if you enroll in a home warranty.

WHY SEARS HOME SERVICES?

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HAPPY CUSTOMERS

Average of 4,000,000+ homes serviced/year. Over 1,000,000 5-star ratings.

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FLEXIBLE SCHEDULING

Available 6 days a week in most areas.

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EXPERT TECHNICIANS

2,500+ manufacturer-trained technicians with an average of 10+ years of experience.

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QUALITY PARTS FOR HUNDREDS OF BRANDS

Repairs for most major brands, no matter where you bought it.

Fitness equipment brands we repair

No matter where you bought it, we can fix it. We repair most major brands, makes, and models.

afg icon
bowflex icon
reebok icon
weider icon
diamondback icon
health rider icon
horizon icon
lifestyler icon
proform icon
schwinn icon

No matter where you bought your fitness equipment, we’re prepared to repair it. We work on numerous brands including Diamondback, Reebok, and Schwinn.

See the complete list of brands we repair

FIVE STAR SERVICE

With more than 1.3 Million 5 Star Reviews, you don't have to take our word for it.

Helpful and well-informed

I was hoping to get a better understanding of the appliances the technician was working on, and my hopes were realized. Roger was clear, patient, helpful and informative, as well as very efficient at solving the problems we had. It's definitely a relief to have our appliances working properly and to have a better understanding of what steps to take the next time one of them isn't working.

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Lauren K, Plattsburgh, NY

Maytag Dishwasher

Jonathon was friendly, knowledgeable, and fixed my dishwasher in a timely manner. Next time I need maintenance or repair on one of my appliances I hope Jonathan is the one who shows up.

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Laura B, Beaufort, NC

Very pleased

Tim was right on schedule, very polite and professional and importantly, knowledgeable.

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Henry C, O Fallon, IL

Awesome Tech to deal with.

Personable, informative, willing to listen. I would recommend Rick to anyone needing analysis and/or repair. Luckily he was able to fix our fridge on the first visit.

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Michael F, Greenacres, WA

lg washer repair

Benjamine was very knowledgeable of our washer.He answered all our questions .He took care of our problem. We were very pleased with his work.

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Thomas D, Erie, PA

Top Notch

Not only did Richard repair everything quickly and efficiently, he was sweet and so informative! We are first time home owners and he taught us how to do routine maintenance- the easy stuff that we can do ourselves. We won't hesitate to schedule services again!

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Lisa W, Hartland, WI

Top Notch Service

Cesar was very thorough and professional in dealing with the ongoing issue with our Dishwasher. My wife and I were very satisfied with his work.

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Mark A, Ooltewah, TN

Excellent!

Clayton was very friendly, professional and thorough! He took care of my problem in no time and let us know what to expect. I really appreciate his work and his demeanor. Thanks so much Clayton!!

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Nancy M, Palmyra, MO

VERY PROFESSIONAL, AND KNOWLEDGEABLE

WE FOUND OUT THAT IT WAS CHEAPER TO BUY A NEW REFRIDGERATOR, THAN TO GET THIS ONE FIXED, OUTSIDE OF THAT MR. JEFF WAS VERY COURTUS, KNOWLEGEABLE, AND HAD GOOD ADVICE FOR US. THANKS

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Pamela B, Pasadena, MD

Washing machine

He knew what he was doing. He went directly, was going on after turning on the washing machine, and he found the problem right away picking up the washing machine looking underneath and he found the problem. I thank him because he really know what he was doing that like the last technician that came yesterday, so I thank you

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Maria C, Rialto, CA

Repair Treadmill Resources

Glossary Terms

A condenser is a component of HVAC and refrigeration systems, responsible for releasing absorbed heat from the refrigerant into the outside air or a water line, thus facilitating the cooling process.

A convection oven is a kitchen appliance that uses a fan to circulate hot air around food, cooking it more evenly and often more quickly than a traditional oven.

A convection range is a kitchen appliance that features a convection oven, which uses a fan and exhaust system to circulate hot air around the food, resulting in faster, more even cooking and baking compared to conventional ovens.

A dishwasher diverter motor controls the direction of water flow to different spray arms within the dishwasher, ensuring optimal water distribution during each wash cycle for thorough cleaning.