Trust the Stair Stepper Repair Experts
We’re in your neighborhood and we’ll fix it, no matter where you bought it.
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HOW IT WORKS
EASY SCHEDULING
Book online in less than a minute.
DIAGNOSTIC FEE
Apply your diagnostic fee to the costs of repair.
PROTECTION PLANS
Save up to $150 on your repair if you enroll in a home warranty.
Stepper Repair
You rely on your stepper to keep yourself healthy and in tip-top shape. When your stepper isn’t working, Sears Home Services is here to help. We have factory-trained service technicians near you that can visit your home and fix the trash compactor quickly and efficiently.
Why Choose Sears Home Services for Stepper Repair?
Sears Home Services is the nationwide leader in stepper repair. Our repair technicians are highly skilled and factory-trained to fix your stepper. With over 1,000,000 5-star ratings, our service technicians are the most-trusted source for your repair needs.
If your stepper won’t move, vibrates during use, or the display won’t light up, you want quick and reliable repair. Sears technicians are local to your neighborhood and offer same-day or next-day service in many areas, so you can count on us to fix your stepper fast.
Sears uses OEM (Original Equipment Manufacturer) parts to fix your stepper, so you can trust the parts will fit properly and last longer than after-market parts.
Stepper Brands that Sears Repairs
Sears service technicians repair most brands, including the following major brands of steppers:
• AFG
• Bowflex
• Horizon
• Lifestyler
• Reebok
• Weider
• Pro-Form
• Healthrider
• Diamondback
• Schwinn
No matter where you bought your stepper, Sears can fix it for you fast-guaranteed.
Can I Fix My Stepper Myself?
You may be able to fix some stepper problems yourself. Check the owner’s manual for troubleshooting tips common problems with your stepper. If you don’t have your owner’s manual, enter your model number in the search box at Sears PartsDirect to find the manual for your model.
What to do if the Stepper Power Won’t Turn On
If the stepper has a safety key, make sure it’s plugged into the console. The machine won’t start without this key.
Some steppers have an electronic display to guide you through and track your workout. If the display doesn’t light up, make sure the power cord is plugged into the outlet. Also check your home’s circuit breaker to see if it’s tripped; reset the breaker if needed.
Some steppers have a reset button or circuit breaker located on the console, column, or platform. If the switch has tripped, wait five minutes then press the switch to reset it.
If the power turns off during use, check the reset button as described above. Also make sure the power cord is still plugged in. If you’re not able to fix the problem, a service technician should examine the machine.
What to do if the Stepper Has a Hot or Burning Smell
If the stepper seems to run properly and there are no error codes on the console display, a burning odor could be generated as the machine breaks in. Various coatings on the stepper will emit odors when the machine is new and it is subjected to the heat of normal operation.
If the machine won’t move or if an error code is present, there could be a problem with the motor, motor control board or other electrical component. Discontinue use and have a service technician inspect the stepper to determine the cause.
What to do if the Stepper Slows or Shuts Off Entirely During Use
A stepper that struggles to maintain speed or shuts off during use could indicate abnormal strain on the motor. If your stepper uses walking belts, make sure the belts aren’t over tensioned. Check your owner’s manual for instructions on how to properly adjust the tension.
An extension cord that isn’t thick enough or that is too long could also strain the motor. Always plug the stepper directly into a properly ground power outlet.
What to do if the Stepper Makes Knocking Noises or is Unsteady During Use
Loose nuts and bolts in the machine could cause the stepper to rock during use, creating the noise. Inspect the stepper and tighten any loose fasteners.
The stepper could also rock if the base isn’t level. Check the leveling feet under the stabilizer and adjust them as needed, until the rocking motion is eliminated.
Sears Home Services – Service You Can Trust
When you encounter a stepper failure you’re unable to fix on your own, schedule Sears repair service to fix it for you. Our repair technicians are experts in their field, with an average of 10 years of experience and extensive training and knowledge. They’ll thoroughly inspect your stepper to diagnose the problem and fix it for you quickly.
If you’re experiencing problems with any of your home appliances, HVAC systems exercise equipment or outdoor power equipment, Sears Home Services has the experienced services technicians that can help. Our repair experts perform more than 7 million repairs annually, delivering guaranteed quality and workmanship. Trust Sears for all of your appliance repair needs.
WHY SEARS HOME SERVICES?
HAPPY CUSTOMERS
Average of 4,000,000+ homes serviced/year. Over 1,000,000 5-star ratings.
FLEXIBLE SCHEDULING
Available 6 days a week in most areas.
EXPERT TECHNICIANS
2,500+ manufacturer-trained technicians with an average of 10+ years of experience.
QUALITY PARTS FOR HUNDREDS OF BRANDS
Repairs for most major brands, no matter where you bought it.
Fitness equipment brands we repair
No matter where you bought it, we can fix it. We repair most major brands, makes, and models.
No matter where you bought your fitness equipment, we’re prepared to repair it. We work on numerous brands including Diamondback, Reebok, and Schwinn.
FIVE STAR SERVICE
With more than 1.3 Million 5 Star Reviews, you don't have to take our word for it.
Frequently Asked Questions
When your stepper won’t turn on, start by checking the safety key—make sure it’s properly inserted into the console.
If it has an electronic display, ensure the power cord is securely plugged into an outlet. Additionally, check your home’s circuit breaker to ensure it hasn’t tripped.
If your stepper console is battery-powered, replace the batteries if they're dead.
If the problem persists, try pressing the reset button (if your stepper has one) or contact a service technician for further assistance.
If your stepper is making unusual sounds like a burning smell, or if it shuts off completely during use, it could be due to an issue with the resistance motor, control board, or other electrical components.
In such cases, it’s best to stop using the machine and have a service technician inspect and repair it.
Some minor issues might be fixable by following troubleshooting steps in the owner’s manual (like checking for loose connections or adjusting the tension on walking belts).
Many problems require professional attention. If you're unsure or the issue persists, it's best to schedule an appointment with a Sears service technician to ensure proper repair.
Knocking noises or an unsteady feeling during use could be caused by loose nuts and bolts or an uneven base.
Inspect the stepper for loose fasteners and tighten them. Additionally, check if the leveling feet on the stabilizer are properly adjusted to eliminate any rocking.
If these steps don’t resolve the issue, contact a technician for further assistance.
Which brand is your stepper?
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Glossary Terms
A dishwasher gasket is a flexible seal that prevents water from leaking out of the dishwasher door during operation. It's crucial for maintaining the appliance's efficiency and preventing water damage.
A dishwasher impeller is a rotating component within the dishwasher's pump that circulates water throughout the unit during a wash cycle, ensuring efficient cleaning by spraying water at high pressure.
A dishwasher sump is located at the bottom of the dishwasher, serving as a collection point for water during the wash cycle. It houses the main pump and filter, facilitating the recirculation and drainage of water, essential for the cleaning process.
A dishwasher turbidity sensor is an advanced feature that measures the level of food particles and debris in the water, allowing the dishwasher to adjust the wash cycle length and water usage for optimal cleaning efficiency.