Samsung Repair Reviews
Showing most recent reviews from verified customers of Sears Home Services
Sears didn't fix my refrigerator
My refrig doesn't cool down. First technician came and said fan was broken. In over 10 days another technician came to replace the fan. However the refrig still not cool down.
Moon S, Fremont, CA
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com. We look forward to hearing from you.
Sears Home Services on September 18, 2023
Samsung
This service receive an F the problem was never solved. We are being told one thing by the technician and when I call pc Richard I'm told something else. I'm calling better business bureau. Again I give this service an FF x2
Alva G, Trenton, NJ
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on September 18, 2023
Tech great, service bad
Tech was good and fixed the dryer. Sears is terrible! Have us an 8 hour service window then 20 minutes notice. No phone to call. Everything has to be done online. Not a good service company
Peter M, N Las Vegas, NV
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on September 18, 2023
Refrigerator ice maker
The problem was my ice maker wasn't working. It was not fixed. It never made an ice cube.
Jeanette S, Ennis, TX
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on September 18, 2023
Washing machine has not been repaired
no technician showed up at my house no phone call or text and my washing machine is still not repaired and the parts are still in the boxes beside the washing machine.
Angela J, Montross, VA
Customer service response - Hi, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members. If you would like us to look into your situation further, Please email us at HomeServiceReviews@transformco.com and will share your experience with our Service team.
Sears Home Services on September 16, 2023
No working washer
Third time coming out. First time said it was too many suds, had to have them come out again ordered a piece, came out, replaced the piece. He stated The washer was working great went to use the washer and it's still running the same code that was running day one. Two months without a washer with the same error code from the very first visit. Very frustrating.
Artesia A, Cheyenne, WY
Customer service response - Hi Artesia, Thank you for taking the time to leave us your rating. We hate to see that you have had this kind of experience and would like to hear more about it. If you would please message us with the name, address, and phone number that is associated with the issue at hand and email us at HomeServiceReviews@transformco.com, we will be able to see how we can help out. Please reference this review in your message. We look forward to assisting you with this matter.
Sears Home Services on September 16, 2023
Lack of knowledge and sincerity
Scott S, was the first person to diagnose the issue. He order the control board and the icemaker parts. When they arrived he replaced them He did not check if the board was giving any error messages., My refrigerator stopped working totally. He was also taking away all my removed parts which I denied. However he still took away the original removed control board. After that another technician came and he did not understand why the control board was replaced and saw that the replaced control board was not working and ordered another one. Again third visit was by Scott and he replaced with the newly ordered control board that too did not work. I asked him to see if he has my original control board and he did have it in his truck and replace it and the refrigerator started working but the ice maker is still not working. He did not do thorough checking and told me he has to take away the old parts which I refused. I had a break down of the refrigerator for 3 weeks and had to throw away all the food worth $400-500. Now also the orginal problem is not solved. Scott had a very casual approach to solving the problem and did not pay attention to a lot of things. Sears Home Service customer service is horrible and lock you down from talking anyone. The call by phone system is such that it will not let you talk to anyone if your appointment is schedule and will not let you give any feedback. I will never recommend Sear Home Service to anyone. The control board charges have to be reimbursed. I have to put a food loss claim. And also claim back the charges for all the parts and services' if the icemaker is not repaired satisfactorily. I am currently in this process of putting my claim and have wasted many hours so far.
Rajesh N, E Longmeadow, MA
Customer service response - Hi Rajesh , We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, Please email us at HomeServiceReviews@transformco.com. Please reference this review, thank you.
Sears Home Services on September 16, 2023
Incomplete
Mohammed did not fix the issue with our dryer because he only stuck around for about 10 minutes total. I put a load in shortly after he left and kept it purposefully small and it immediately started squeaking like before. He was immediately uncomfortable with our geriatric dog and seemingly wanted to get out of our house as fast as possible. Seemed nice enough but it was frustrating to say the least.
M. R., Manassas, VA
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on September 15, 2023
Liar
Tech told me the washer is fix and he tested it and everything was great. He I put laundry in and it is not working. He said he tested and that was a lie because my washer was bone dry on the inside when I opened the door. I'm not happy and he needs to come back today and make it right. Donna
Julee G, Fairfield, CA
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com. We look forward to hearing from you.
Sears Home Services on September 15, 2023
Refrigerator/parts replaced
Jeremiah did a very poor pist job doing replacing the part in my refrigerator.The part was installed incorrectly and that made my shelves were not able to line up correctly.I felt he rushed the job and he did not care he picked his bag up and left abruptly.,without trying to rectify.
Joni C, Prairieville, LA
Customer service response - Hi Joni, Thank you for taking the time to provide us with your rating and review. We are sorry to hear you have not had a good experience with us. If you would please message us with the name, address, and phone number that is associated with this issue please email us at HomeServiceReviews@transformco.com and we will be able to see how we can help out. Please reference this review in your message, thank you.
Sears Home Services on September 15, 2023
