Samsung Repair Reviews
Showing most recent reviews from verified customers of Sears Home Services
Straightforward and Professional
I appreciate Dwayne's guidance on what is necessary to have the best experience with ensuring my clothes dry efficiently. I would recommend his services to others and his high level expertise was well received and much appreciated.
Christianna J, Austell, GA
Exceptional
Tim was courteous and professional from the start. It was a rainy day and the first thing he did was wipe his boots on the mat. He serviced the washing machine and while he was unable to recreate the issue, he suggested ways to monitor the issue if he came up and again. He left the area neat and clean. Great service and represented himself and the company well!
Gerard K, Braintree, MA
Review of product issue
3rd visit for a part on my refrig. Saul has spend much time on investigating as to why we're not getting the correct part. He opened up a case for the part and someone cancelled the investigation. Good technician in support of the customer who is increasingly getting frustrated with Sears
Robert P, Bolingbrook, IL
Excellent
Warren was great! Diagnosed the problem quickly and fixed it on the spot.
Tom, O Fallon, IL
Rating John on service call 5/13/2025
John was excellent, knowledgeable, professional, explained everything, solved all issues. He was a very good listener, made you feel like you were important and he was there for you. I hope if we need him again, we will get him. We would rate him 1-10(10 being the best serviceman). He would be a 10+
Wilmer H, Mount Union, PA
Washer issue
Thanks Johnie, punctual and polite. Honest and explained issue well.
Kevin R, Erie, CO
Knowledgeable, Efficient, Professional
Bryan was wonderful! Professional, timely, efficient and all around a very friendly person. Fixed our dryer right up! Thank you!
Janine L, Asheville, NC
Samsung spin
Thomas was on-time and courteous, and to the point on the state of the washer. We are buying a new one, haha.
Linda K, Kankakee, IL
David y
David was great. Customer service where you make your appt. Sucks they cancel your apt without even letting you know won't use your service again
Gaylynn S, Brigham City, UT
He did good!
Once Leonard figured out what was wrong, he got right after it ordering a part and then coming back to install it. He made sure to show us what was wrong with the old part and he cleaned up the work space afterwards. He was personable and fun to have around!!! Thanks, Sears.
Peggy P, Pauls Valley, OK
