Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
166.6K
Average Rating
4.7/5
Dryer repair ( 4 TIMES RETURNING)!!!!
After installing the barrel Ian couldn't stay the few minutes to hear the same noise that you have been here 4 times for so not happy with my experience not to mention the previous 2- last minute cancellations by your technicians! So this experience has sucked totally not happy with my time wasted! Everything has been replace this is terrible waste of time look at Jose's notes!!!!
Anthony T,
Lincoln, RICustomer service response - Dear Anthony thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1740093959303
Technician Never Showed,,,, should be no stars for rating
The Technician never showed but had a form that said I signed it with him…….
Kenny D,
Monroe, GACustomer service response - Dear Kenny thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1740093871152
Terrible tech attitude
Very bad attitude. Kept cutting me off when I would ask him questions. Called before 8am and said he was on his way but called again at 8:45am and said he was close but didn't arrive until after 10am. Didn't want the make any recommendations for more work that I needed. Please don't ever send this tech to my house ever again.
Joyce W,
Columbus, OHCustomer service response - Dear Joyce thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1740093946415
Refrigerator Repair
Mohammad was very through and clear. He ran diagnostics and fixed our issue for now. We may need to buy a new refrigerator at some point but at least it is now working. Thank you,
Chayrisse L,
Rncho Cordova, CACustomer service response - Dear, We are so pleased to hear that you had such a positive experience. Thank you for taking the time to let us know how we did. We appreciate any and all feedback. Thank you for choosing Sears!
Sears Home Services on 1740091438253
Failed repair
We have been visited 3 times by 3 different people. All of which have failed to fix the problem. Please send a qualified person
Chris C,
Kansas City, MOCustomer service response - Dear Customer, Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1740091440996
Terrible experience
Our dryer hasn't been functioning since the very first time we tried to use it. The tumbler grinds against the frame. The technician spoke with the manufacturer and both he and the manufacturer kept calling the issue cosmetic. Obviously it is not cosmetic: the dryer is not working! Because they called it cosmetic, the manufacturer doesn't want to apply the warranty. We are left with a brand new dryer that doesn't work and, apparently, can't be repaired nor replaced.
Fabian A,
West Cornwall, CTCustomer service response - Dear, We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1740091396914
Great Service
Kyle was incredible. Very personable and focused on getting the service right. Highly recommend.
Thomas W,
Leland, NCCustomer service response - Dear, We are so pleased to hear that you had such a positive experience. Thank you for taking the time to let us know how we did. We appreciate any and all feedback. Thank you for choosing Sears!
Sears Home Services on 1740091357794
Horrible!
If I could do no stars, I would. He arrived and was a bit aggressive in his tone. He walked out back and concluded that the heat pump was encased in ice. No surprise to me as that's what was reported when we placed the call for help. He then went to the basement and told me that with the system I have, I should only use auxiliary heat. I asked why & he said because of the type of system I have. I noted that auxiliary heat cost more. He then asked what I wanted. He went back & forth with me about my warranty and what it covered. He told me, he could disconnect the system but we'd be without heat for a couple of weeks. We're in the dead of Winter so that's not an option. He then said he was closing my ticket & to call back when it thawed out. I told him, not to close the ticket. Even though my husband has no HVAC experience, I would have him get the ice off of it, as he did last week) and ask Sears to send another tech. I shared that we would not be paying another deductible. When he was leaving, he pulled out his phone and asked me to sign a screen that I believe only said " approved ". I refused to sign because when asked, he was unable to show me what I was signing for. That concluded his visit. He was here for 5 minutes, did nothing, and in my opinion, he was rude.
Veronica G,
Randallstown, MDCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1740095427371
Poor scheduling awesome tech
The technician was awesome but the virtual assistant is a joke. It took 3 months to get my refrigerator repaired. My appointments kept getting cancelled and at one point I got a message saying my repair had been completed resulting in setting up another appointment. Will more than likely cancel my warranty with you guys . Very frustrating the service I received.
Vicky Ivey,
Spartanburg, SCCustomer service response - Thank you for taking the time to leave us your rating. We love to see that you had a wonderful experience and that your Technician was able to provide you with the quality service we strive for daily. We appreciate your business and look forward to assisting you in the future.
Sears Home Services on 1740091334233
Very very bad
First off he was here supposed to be fixing my dish washer but pulled it out and had seen where a rat had chewed it when we had it in storage and stopped and walked out. He did not put it back underneath the counter or anything just left. I will not ever recommend sears to anybody for service. I feel like he should have asked and seen why it had chewed marks on it and if nothing else put it back underneath the counter like it was when he got here. Not to mention I have not been able to use it since October. I have had multiple cancellations from this company and then this one they finally come out to do something. The first original work order he come out and said the switchboard went out that has nothing to do with the outside top that has been chewed That has been done for months before it ever got put in because I didn't have anybody to help me put it in I had to store it. I think it was very rude and disrespectful how he did. I think him as a person he seemed nice but was very unprofessional And did not do his job accordingly at all if it was an option to give him zero versus a one out of the five star I would have given him a zero.
Linda J,
Leakesville, MSCustomer service response - Dear Customer, Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1740091325238