Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
200.2K
Average Rating
4.7/5
LG washer
Your technician just left, and the washing machine is making a lot of noise. We had to turn off the washer. Please send the technician back or send a new repairer.
Ron A,
Honolulu, HICustomer service response - We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1766445301366
Issue Not Resolved
Issue still not fixed, water still holding in detergent slot…
Marcello G,
Rosenberg, TXCustomer service response - We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1766445523301
Service technician
He never showed up. Never called and I'm disappointed in your service.
Herbert S,
New Castle, DECustomer service response - We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1766445554351
Washer STILL Broken: 4 months & 3 repairs later. DO BETTER!
James has come out to "repair" our washer 3 times now and every time it breaks after the second wash! The screaching sound has NEVER gone away once! This man does NOT know what he is doing and absolutely SUCKS at his job. My washer has been broken since September, he has cancelled appointments on us. One time he was supposed to come out and he never showed up. I've waited around for virtual appointments and never recieved a call. This washer is under warrenty and I feel like he is just ridding out until the warrenty is up at this point. It's been broken for FOUR months. DO BETTER & FIX OUR WASHER SEARS! You should be ashmed of yourself! What did we purchase the warrenty for if you can't send competent workers out to fix the problem within the first two times. The AI phone room SUCKS!! The bots are not fixing my washer, give me a real person on the phone!
Jessica J,
Bowling Green, OHCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your We full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1766532429117
Not Fixed
Problem was not fixed after being delayed two weeks due to "staffing problems." Sears has fallen very far from what the company once represented. Poor, poor, poor.
David B,
Topeka, KSCustomer service response - Dear, Thank you for providing feedback on your recent experience with Sears. We apologize that you did not receive the expected level of service. We value all feedback provided by our members and will relay your experience to our Service team.
Sears Home Services on 1766529821550
Sears is wasting my time
Michael is very nice but I'm done with Sears. Sears has wasted five work days for me. They've cancelled mid day twice. They diagnose over the phone. They still haven't fixed my oven.
Greg C,
Las Cruces, NMCustomer service response - Dear, Thank you for providing feedback on your recent experience with Sears. We apologize that you did not receive the expected level of service. We value all feedback provided by our members and will relay your experience to our Service team.
Sears Home Services on 1766529729146
It was fine
First of all, I hate the new system of only AI answering the phones. You cannot discuss anything. You cannot follow up on anything. It's terrible. Second of all, I was given a window of 8:00 to 12, but my technician arrived at 3:00. He was given a window of 8:00 to 5:00. It was not his fault. But then, I was told that it was a trip charge of $119 and if I got the repairs recommended that that $119 would be applied to the repair charges. When I got the repair charges, however, it was $119 plus the repair charge. The repair charge was actually just a cleaning that should have been $50 so that would have meant that I should have only had to pay $119 and instead I had to pay $190. I don't know why that is. And finally, he charged me for a cleaning but all he did was clean the top part of the section that was dirty that caused the problem. He did not clean out the whole area, which seems very lazy. And furthermore, he turned off my cold water and then left. My machine gave an error after he left I tried to run out and stop him but he was driving away. I tried to text him I tried to call him and I have not received a response even three days later. No response. When he left, the machine did not work. I am entirely dissatisfied. He was a nice guy, but I believe your system is crushing the life out of your technicians. And he did not, unfortunately, take care of me.
Jennifer H,
Pearland, TXCustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1766532386326
Awful
Was told he tested the washer to make sure it was working. Went and did a load and it was still soaked in water and started leaking water from the bottom and flooded my basement. No way to contact a human. Horrible.
Stephen C,
East Boston, MACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1766453626840
Technician was not knowledgeable
Tech showed up without any training or tools. A complete waste of money. Also tried to sell me $800 in parts. Went with local repair man who came same day and had parts with him
Paul S,
Louisville, KYCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1766453469924
Martin
Martin was very courteous but he had no knowledge of washer -dryer combo. He said it was the first one he had come across and was not trained to repair it. Could you send a repairman who is qualified to repair washer-dryer combos. I would appreciate it.
Roy T,
Monterey Park, CACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1766453448021