Repair Reviews
Showing most recent reviews from verified customers of Sears Home Services
Incomplete Job
Attempted a job, but we were left with no air conditioning. He was able to take devices apart but not put them back properly so that the system would operate most efficiently.
J. H., Texas
Customer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on December 19, 2024
Absolutely horrible - He's a thief
I purchased 2 parts for the repair. The repair was completed and Mickey took the part that was not needed and he was going to return it. The part cost over $280.00 and it was never returned and my money was not refunded. It's been 7 weeks! I've got nothing but the run around every time I call Sears! So basically Mickey stole the part and my money!!! Range Oven Control Board and Clock (replaces 316557212)
Colleen W, River Falls, WI
Customer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on December 19, 2024
Sucks
Suck he did not do his job some one here cause it was a handicap person at the house
Zachary M, Ayden, NC
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your We full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on December 19, 2024
Did not fix our problem
Our washer is still leaking in the same two spots, the problem hasn't been fixed at all.
Molly S, East Hampton, CT
Customer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at HomeServiceReviews@transformco.com with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on December 19, 2024
No Show
The appointment no show has been elevated to a fine art. My 8 to 12 was the 5th no show for this repair. No text, no call, no show.
Daniel S, Avon, IN
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your We full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on December 19, 2024
Refrigerator ice maker leaking
My husband was home. I also had a sign on the door to call my mom next door. He did not call her. I have called many times to have my cell phone be the number to call. My house number is not working.
Tommy L, Amite, LA
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on December 19, 2024
Poor Review of Today's Service
The technician left before testing the the repair solution (a door connection). He said it was repaired and left and closed the service call. He had no right to do so because indeed the instrument he installed did nothing to help with the lack of drainage on the delicate cycle and the lack of drainage on the regular cycle for heavy items. We are left with another blanket that is dripping wet and must be squeezed many times before putting into our dryer. And we are left with a washing machine that still needs repair. The prior repairman thought it was the belt slipping but was told via phone call that the lack of drainage had something to do with the door. Clearly that solution didn't work. The technician today certainly should have stayed to see if the machine was working properly before leaving and closing the service call.
Patricia G, Auburn, CA
Customer service response - Dear, We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on December 19, 2024
Mario was great and very professional
The front office needs to have their heads examined. They set up a schedule for someone to come and no one showed up. No call. Very inconsiderate. The front office is extremely incompetent and knows not what the other hand is doing. We will never use your service again.
Wally J, Grass Lake, MI
Customer service response - Dear, We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on December 19, 2024
Tech never showed up to scheduled appointment
My tech never showed up to his appointment today & once again this process of fixing my refrigerator is taking a ridiculous amount of time to fix. Very disappointed in all of this process..
Luz S, Bakersfield, CA
Customer service response - We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on December 19, 2024
Samsung Refrigerator Repair
Not good. Edmar had a bad attitude. He bad mouthed Samsung Appliance products as being no good and he hated to work on them. Complained about having to get on knees, it dirtied his pants!! His technical maybe okay, but his and customer service skills were not so. I rate a 1 on a scale of 1-5. Don't send him to my residence again!!
Eugene F, Durham, NC
Customer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on December 18, 2024
