Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
200.2K
Average Rating
4.7/5
NO SHOW
The technician never showed up!! We were home. They never called, knocked or rang a door bell!!
Quyen P,
Minneapolis, MNCustomer service response - Dear, Thank you for providing feedback on your recent experience with Sears. We apologize that you did not receive the expected level of service. We value all feedback provided by our members and will relay your experience to our Service team.
Sears Home Services on 1766615799290
Lacks Knowledge
He has been to my house multiple times and does not know what he is doing. Another company came an diagnosed the issue he could not find.
Jason B,
Clarksburg, MDCustomer service response - Dear, Thank you for providing feedback on your recent experience with Sears. We apologize that you did not receive the expected level of service. We value all feedback provided by our members and will relay your experience to our Service team.
Sears Home Services on 1766615766555
Terrible.. machine still doesn't work
The same technician has come 3 times, ordered parts but does not stay to see if the issue is resolved. He left yesterday and the machine drain still does not work and is unusable. After each visit, it takes 1-2 weeks to reschedule so my machine has been unusable for weeks.
Kristen B,
Lyons, COCustomer service response - Dear, Thank you for providing feedback on your recent experience with Sears. We apologize that you did not receive the expected level of service. We value all feedback provided by our members and will relay your experience to our Service team.
Sears Home Services on 1766615695791
Stood and looked
Technician never checked for the carbon monoxide leak or anything. He just stood looking at the furnace. I have a video because I couldn't believe what I was seeing.
Sharonda W,
Gary, INCustomer service response - Dear, Thank you for providing feedback on your recent experience with Sears. We apologize that you did not receive the expected level of service. We value all feedback provided by our members and will relay your experience to our Service team.
Sears Home Services on 1766615710618
Sears - why so inefficient?
Patricio was fine. It's Sears I am complaining about. Sears sent numerous emails asking details about the problem, which I answered in detail. They said this way they can come with the parts. I asked Patricio why he didn't have the parts with him, since he didn't do any diagnosing while he was here. Then he told me the part wasn't available on a 2 year old Jenn-Air and they would need to do research. Thanks Sears!
Jill A,
Sonoma, CACustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our servic es. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1766563511191
Service technician
The technician was very unprofessional. He was not a good representative for your company. I am requesting that he not be our service provider in the future. Based on emails prior to the service call, we were expecting the technician to have the required parts. He said that was never going to be possible. Why weren't we told that?
Dennis O,
Eau Claire, MICustomer service response - We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1766444588662
Overall Feedback- Very disappointed
Very disappointing. They diagnosed the issue, fixed it, and it stopped working the same day. I tried to get someone to come to fix it, and they changed my appointment to VIRTUAL. How do you fix a washing machine virtually? Then they set up an appointment for me and cancelled midday. They can't come until Friday. I haven't had a working washing machine for three weeks. Also, if you try to get help via phone its all AI. When I finally found someone, they hung up on me. Sears has been terrible service!
Alexandra A,
Coventry, RICustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1766532471154
No show
He never came… I don't get a call or a text of the arrival. No one rung my doorbell.
Steven J,
White Plains, MDCustomer service response - We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1766444895602
Dryer still not working. I've got damp clothes.
The technician is highly knowledgeable but my dryer is still not working as expected.
Ray W,
San Jose, CACustomer service response - We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1766444967928
Range
After almost two months and numerous times they say unable to repair.
Erwin R,
Springfield, ILCustomer service response - We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1766445101273