Repair Reviews
Showing most recent reviews from verified customers of Sears Home Services
Dishwasher
They never showed up for designated day and time. I received a text that the technician was on the way 30 minutes before the scheduled time was over and they never arrived. People can't pause their lives everyday. I would have enjoyed a little more information and heads up as to why they never showed or couldn't make it.
Jonathan Stokley, Winchester, VA
Customer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on February 04, 2025
Kathy
Very pleasant professional did take to long at all witty the service
Kathy M, Westmont, IL
Customer service response - We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on February 04, 2025
Terrible!! Don't come to the appointment or call with nonsen
Terrible!!! Don't come to the appointment that scheduled or call you with some nonsense story!! They did this to me two days in a row!! I'm over this service!! Terrible!! 😡😡😡😡 the rate is 00000
Michelle M, Princeton, NJ
Customer service response - We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on February 04, 2025
Refrigerator repair.
Your service is the worst I've ever encountered. You have arranged 4 appointments to repair my refrigerator, and no one has ever showed up. This has been going on for months. I am continuing to pay for a broken refrigerator, and pay the warranty. I've been lied to continuously by your people. I will now pursue legal action.
Dessie M, Mobile, AL
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your We full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on February 04, 2025
Do not recommend
This is about seven time technican came out and refrigator is not working. I also paying this monthly service charge to fix it and it is almost a year since the refrigerator is not fixed
Sudash K, Fayetteville, NC
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your We full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on February 04, 2025
Oven repair
Mark is a rude unprofessional person who is not welcome in my house, he stated to my husband that Sears has their own rules and does not follow code for gas lines, he slammed the door as he left.
Gail M, Concord, NH
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on February 04, 2025
0
Extremely rude to me......very bad attitude. It's not what he said, it's how he said it. Very disappointed in Sears for hiring him. He needs a anger management class.
Martha Q, Austin, TX
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on February 04, 2025
LG Refrigerator
They canceled my appointment two time. Finally show up late in the afternoon to tell me that can not fixed the problem. At lease they could vacuum the dust on the coil. I still don't had the ice maker. WY I pay for something and don't get services. I'm completely disappointed. No help at all for a 70years old man.
Pedro H, Orange Grove, TX
Customer service response - We appreciate you taking the time to give Sears a rating for your most recent experience. We regret if your experience with our services did not meet your expectations. We value every comment from our members and will let our service team know about your experience.
Sears Home Services on February 04, 2025
Very very bad
He was not willing to listen or diagnose. Very bad service. Wouldnt recommend the technician.
Savitha I, Broadlands, VA
Customer service response - Dear Customer, Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on February 04, 2025
Complaints
My wife told me that he was angry and made her feel bad by telling her things that were not part of the installation
Christian M, White Post, VA
Customer service response - Dear Christian, Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on February 04, 2025
