Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
200.2K
Average Rating
4.7/5
Never showed up on day of repairs
Not sure if it's his fault or the company's fault but horrible experience with sears .
Stacey W,
Somers Point, NJCustomer service response - Dear, Thank you for providing feedback on your recent experience with Sears. We apologize that you did not receive the expected level of service. We value all feedback provided by our members and will relay your experience to our Service team.
Sears Home Services on 1768861668526
Unsatisfactory service
Two scheduled visits when the technician did not show up or notify us in advance that they were not coming. Three visits and the refrigerator is still not working. Impossible to talk with a human being at your company. I do not believe your technicians are qualified or know what they were doing. My signature was forged on one document. On two of the three visits the technicians were rude. I am recommending that the warranty company never use this firm again.
John U,
Leland, NCCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1768953048897
Doesn't run at all
Dishwasher was not tested and the power is shut off somewhere.
Shihan C,
Prescott, AZCustomer service response - Dear, Thank you for providing feedback on your recent experience with Sears. We apologize that you did not receive the expected level of service. We value all feedback provided by our members and will relay your experience to our Service team.
Sears Home Services on 1768946651670
Dryer indicator warning
The service provider was rude to our tenant. We had been trouble shooting the dryer not working on higher heat cycles. His solution was to run on delicate.
Pat G,
Seattle, WACustomer service response - Dear, Thank you for providing feedback on your recent experience with Sears. We apologize that you did not receive the expected level of service. We value all feedback provided by our members and will relay your experience to our Service team.
Sears Home Services on 1768946682485
Did not show, again
Tech never showed up, this is more than 5 times he has not shown up and closed the ticket. Issue has been going on since may, would love a resolution. Tech replaced compressor in sept that instantly made the breaker trip. Have been trying to get anyone out for many months now.
Jason B,
Peoria, ILCustomer service response - Jason , thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1768620013753
Not experienced
Terrible, not experienced enough Work incomplete. Didn't schedule another appointment
Levita C,
Memphis, TNCustomer service response - Levita , thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1768621076589
Worst Customer Service Experience
The technician originally came diagnosed the issue, but was unable to pull the dishwasher out to install the new drain hose so I called in someone else who realized that the dishwasher did not come out because it still had screws going into the cabinet on the side in the front. We had the worst experience trying to get this rescheduled having to communicate with AI. It was finally rescheduled the same technician who got to the house after 4 PM refused to put and reconnect the dishwasher back in, and we received a double bill. He did the bare minimum on the initial day. kept talking about wanting to get home to his kids, as though it was our fault that he was out working, his customer service skills and the entire experience was one of our worst. I now will call another company to get the dishwasher put back in, we are not going to pay the double billing, and I believe I need to consider reporting this to the Better Business Bureau.
Lisa S,
Macungie, PACustomer service response - {:osa, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1768621208516
Job was technically done.
Somehow we were left with the old parts and are not allowed to leave and gearboxes with trash pickups. The washer was suppose to be zipped tied back together and wasn't. The individual that cams and looked at washer original did ziptie it back but Blake did not. Their was a piece of carpet laid done to protect the flooring so it wouldn't have any vibrations marks on it when running and was left to the side. So I had to ask someone else for help in doing it... The job was technically done for parts replacements but that was it. Those individual items were not done and forgotten.
Brittany S,
Bonne Terre, MOCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1768912379472
Parts installation
The technician arrived 31 days after ordering parts to install. When he opened one of the parts I immediately noticed it looked different. He said it didn't matter that it will work. He installed it and the second part. Started a cycle at which time to dishwasher was still making the loud thumping and knocking noise. He then advised it's fine give it a few cycles. He then left and I went to put dirty dishes in and noticed there is a part sitting in the top rack. I have no idea where it goes….Not a very good service….
Roger L,
Buchanan, GACustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1768912320261
He came, he saw, he ran a diagnostic - then left
Technician came to my house, ran a diagnostic and told me it was a problem with the house not the dryer - didn't offer any next steps for a resolution. Then proceeded to upsell on the "whole home appliance" insurance and then proceeded to forge my signature on the work order.
Gideon H,
Chambersburg, PACustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1768912179950