Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
200.2K
Average Rating
4.7/5
Did not do a thing
Did not look at the unit was here for less than 30 seconds claimed he could smell my animals because he saw some puppy pads in the trash and it was making him sick. People have pets my home is clean.
Paul K,
Bismarck, ARCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1769034541704
Samsung washer
Wasted my time and day out of work. Nothing fixed or resolved.
Pete G,
Oakland, RICustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1768958973534
Horrible
Horrrrribbblllleeee did not know what he was doing broke my appliance then tried to tell me we had to order more parts
Darchelle G,
Sicklerville, NJCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1768958940864
No ice….
Minh replaced the ice maker in my fridge. It is still not making ice. Sunday night, the water dispenser stopped working also. I unplugged the fridge for 10 minutes to reset it. After that, the water worked again. But still no ice. So, he fixed nothing. I still have the same problem.
Patricia S,
Auburn, KSCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1768958923450
Dishwasher
The worst service I have ever received. From sears. Obviously here just to stop in to tell us what sears wanted him to say. 5 techs said needed to be replaced. This guy says nothing wrong with it. Looking for new coverage after 15 yrs. That's just sad 😔
Carol M,
Hollywood, FLCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1768952965549
Damage
The senior technician broke and pipe on the second floor where the washer is located and now a have 2 leaks in my garage
Sandra G,
Houston, TXCustomer service response - Dear, We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1768861447976
Washer
Sears never completed our request. All the technician had said if you call 508time this problem is not gonna be solved. Extended warranty is not worth it and Sears telephone system. I would rate zero because you cannot speak to human..
Sanjiv S,
Union, NJCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1768958852175
Bad services
Never hi came to my home to check the refrigeritor
Marcos G,
Silver Spring, MDCustomer service response - Dear, Thank you for providing feedback on your recent experience with Sears. We apologize that you did not receive the expected level of service. We value all feedback provided by our members and will relay your experience to our Service team.
Sears Home Services on 1768946772852
Issue not resolved, poor service
This was a complete waste of my entire day! No phone call before he arrived. I had already watched videos on what needed to be done, I just didn't want to take the unit apart and clean out the pump, apparently neither did the technician. He damaged my hardwood floors dropping a screw and pushing the machine over it, never put the unit back in place and cleaned up, never told me if I decided to replace the pump that isn't bad but apparently failing that the service call fee would go towards the repair, he never took the unit completely apart to figure out the real problem. After showing me the map of his crazy route for the day it was apparent he was ready to get on his way. I should receive a full refund and someone should come back out to repair my floor and actually fix my machine! Also no way to report service issues on the chat or website.
Beth H,
Jonesville, MICustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1768958880824
Review
I had to speak to a representative because the system kept reflecting my email, probably because my new phone number and email didn't work together. I had trouble understanding him and he didn't answer my questions as if he understood me. I also didn't want to pay by credit card, on the phone, before a diagnostic appointment in advance.
Gretchen R,
Corona, CACustomer service response - Dear, Thank you for providing feedback on your recent experience with Sears. We apologize that you did not receive the expected level of service. We value all feedback provided by our members and will relay your experience to our Service team.
Sears Home Services on 1768861640574