Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
200.2K
Average Rating
4.7/5
Poor service
From the first visit we had issues with Rudy. Initially he denied there was a problem despite evidence to the contrary. Then misdiagnosed the problem, ordered the wrong part, refused to install part already ordered which was correct so only half the repair was completed, then he closed the ticket - this went on and on for 2 months and took hours of our time and multiple phone calls trying to straighten it out. Finally another tech was assigned and quickly finished the project to our satisfaction.
Frank D,
Glendora, CACustomer service response - We appreciate you taking the time to give Sears a rating for your most recent experience. We regret if your experience with our services did not meet your expectations. We value every comment from our members and will let our service team know about your experience.
Sears Home Services on 1769208578933
washer still leaks
diagnosed as calcium build up causing overflows from dispenser and build up at door drains causing excess water to seep through front load door. I cleaned both thoroughly and wash a load of jeans. signifcant water on the floor after running cycles
Dennis D,
Xenia, OHCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1769208548153
He did not fix the issue
He did not fix the issue and now I have to reschedule for someone to come back out. Tried calling him as soon as he left, but he wouldn't answer my phone calls.
Troynell N,
Odenville, ALCustomer service response - We apologize for the inconvenience and frustration you've experienced. This is not the level of service we strive for, and we appreciate your feedback. We'll share your review with the team to ensure better accuracy moving forward.
Sears Home Services on 1769208484299
So so
First kept calling me about $75 deductible. Never mentioned which cards they take which you of thought with 2 phone calls that would have been said. Got there worked maybe 5 min and diagnosed, which was cool. However to be lazy and not complete all the info was disappointing especially since I paid the deductible. Very disappointed and starting to think this along with esurance are both scams
Nisha B,
Columbia, TNCustomer service response - We apologize for the inconvenience and frustration you've experienced. This is not the level of service we strive for, and we appreciate your feedback. We'll share your review with the team to ensure better accuracy moving forward.
Sears Home Services on 1769208515406
REFUSED TO REPAIR
He said that because the wall oven was hard wired , he was not authorized to work on the over. This is horrible for a warranty company provided vendor.
Frank G,
Bonita Springs, FLCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1769127733153
Appointment
Was very late, 730 pm shows up schedule time with 8 AM to 5 PM and I get a knock at my door at 7:30 PM not very nice then did not have the part that I specified that needed to be replaced. Sent pictures set model numbers everything and no part and charge me $139 very unhappy I have asked for a refund and was told no I should not have opened my door for the man at that time of night very sad poorly scheduled and no one to talk to AI sucks. Will never use your service again.
Tina S,
Oscoda, MICustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1769127712856
Not fixing dishwasher
I was very dissatisfied with the service. All I needed was a door seal to stop the door from leaking but because the dispenser for the rinse was broken he said that the dispenser was releasing too much rinse, it's causing too much suds. So then he put it through a very short cycles just to clear the suds out and said that's all you needed but when I wanted to get down to look and feel for water he said get out of here that's not needed it's fixed!!!! So when the washer was full with dirty dishes and I ran it, it still leaked like before. That day he came my knee was hurting really bad again and I was using my walker, I thought that was why he didn't want to let me get down on the floor to see if it was still leaking but no he didn't not want me to see it was actually still leaking. He should've just put the seal on the door. But by doing it his way he didn't have to do anything that was really going to solve the problem. He just wanted the $129.! So I'm very sad to say I am very disappointed in your service!!!!
Jeffrey H,
Allentown, PACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1769127664997
Samsung refrigerator
Technician did not fix the refrigerator completely. The water is not dispensing and that was part of the repair. When told about it, he said he came out to do what he called to do. Very unprofessional, I am going to report that.
Shaconta S,
Springfield, ILCustomer service response - Shaconta , thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1768948973976
poor service
Poor Experience on up day time whit the technical no call no show
Ray M,
Indio, CACustomer service response - Ray, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1768949232852
Replacement
Did not remove old parts or shipping/packing box or trash.
Dana T,
Prescott, AZCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1769034559384