Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
200.2K
Average Rating
4.7/5
No Repairs Done
Mr. Thomas, Sears technician did not come prepared to repair my refrigerator. The previous technician did not provide diagnosis to warranty company. So, no parts were ordered. Still waiting on a technician to fix the problem.
Ray C,
Conway, SCCustomer service response - Ray, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1769214044707
Inaccurate service
He came out and said the problem was a dirty, unserviced refrigerator. He left. We cleaned it out and it's still dripping water. New puddles on floor. Something is broken and we want it fixed.
Kristie A,
Atascadero, CACustomer service response - Dear, We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1769467916689
Dryer never repaired
Service technician never showed up by per Sears Home Services he issued a repair ticket stating dryer works fine. Can't imagine how he is employed
Peter J,
Ocala, FLCustomer service response - Dear, We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1769467868322
Terrible Service
Came well after the window of time, did call but sent me the wrong receipt for someone else. Showed at 6:15 and I get it he didn't want to be here and late, but seemed to take a while for a fuse, put it back together and about one hour later said it was done and walked out, didn't tell me what he did or anything, I had to follow him out as he said I need to plug it in and he isn't going to reach back there. I was shocked he would not have even tested it. Wouldn't refer me to any supvr for issues I had which were many rescheduled appts, told me it's all AI and no bosses. Good luck he said. Put his stuff away knowing I had concerns and didn't care, left. Terrible service. I'll be notifying my home warranty
Michael F,
Denair, CACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1769477590069
Worse than before
The technician pointed out that he put the washer hose reverse, but did not correct his mistake. When I put a load in after he left. I came out to my garage to find the whole garage was flooded with water. I don't know what he did, but it is worse than before.
Nancy W,
Lodi, CACustomer service response - Nancy, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1769128513377
Unqualified.
Unqualified for washer-dryer combo. He recommended I call a GE technician.
Roy T,
Monterey Park, CACustomer service response - Roy, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1769128544555
Dishwasher
The technician has already replaced two parts. It didn't work, he came back 6 days later and stated he doesn't know what's wrong. I then get an email stating he ordered more parts and it shows that I signed something…. WHICH I DID NOT SIGN ANYTHING…. He forged a signature….
Roger L,
Buchanan, GACustomer service response - Roger , thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1769128593039
Lousy service
Didn't even show up for the appointment, no phone call no text no nothing. This is the second appointment in a row your stupid virtual Richard repair man just sends taxes one right after another.
Wayne C,
Moses Lake, WACustomer service response - Wayne, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1769128631928
Repair canceled
Repair was canceled yesterday. Your company had terrible customer service
Sharon S,
Carmel, CACustomer service response - Dear, Thank you for providing feedback on your recent experience with Sears. We apologize that you did not receive the expected level of service. We value all feedback provided by our members and will relay your experience to our Service team.
Sears Home Services on 1769467790001
One Star Review
The tech was a nice enough person; however, he did not resolve me issue. Fixing the problem is whole point.
Eric W,
Annandale, VACustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1769245149419