Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
200.2K
Average Rating
4.7/5
No test not very happy to hv taken this job that wasn't his
Came in kinda grumpy, mentioned he doesn't like taking work or following up on other guys work. The last guy was super nice and knowledgeable kept explaining what he was doing and why he ordered the parts he did. Last guy also mentioned he would install a new flap for our dishwasher we had prev ordered. This guy finished up his job today didn't test the dishwasher was obviously irritated about working Saturday and left. Tried to run the dishwasher after and now says door is not closed. He just replaced a door latch and our main issue was the dishwasher was leaking. The fact that he didn't test and then when he replaced the door guard said he did it for no reason. Only for me to double check it as I wasn't sure he had tested it before he left and realizing it won't run due to the door not closing! We called him back but no answer. Now we have to go back through and place another repair request and wait on a day they have available then one of us will have to be available 8a-3p….he mentioned wasting time on a door guard replacement but now he is not only wasting our time but another repairman's time for something that should've been done today.
Robert M,
Pasco, WACustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1769487914460
Searshomeservices.com
He came and put part in and now washer doesn't work. So I'm not a happy camper.
Veronica S,
Jackson, TNCustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1769487859566
Heat not working
My heat is not working. I told him what issue was and fail to do a test. Just gave comments on how the unit work. Paid $100 for nothing done and now no heat
Cornelius W,
Columbia, SCCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1769487777560
He didn't check the oven
Reported an issue with the oven due to a gas smell when it was running. He came out the next day which was great. He only checked the front and inside of the oven. He told us he thinks there was a gas leak that has nothing to do with the oven and to call the gas company. I had to pay the service fee even though he didn't thoroughly check the oven. A couple days later I get the gas company to come out. The gas guy found a small leak at the oven fitting and was able to fix it even though he said this was an appliance fix. Now I might get charged by the gas company.
Joshua K,
Copperopolis, CACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1769477693587
Miguel
Very bad the issue continues. I lost one day of work for nothing. I had to request another service which means another day of work lost. 😡
Marisol O,
Toa Baja, PRCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1769477663272
Problem not fixed
We had the same problem the night after he left same error code. Nothing is fixed.
Josh G,
Clyde, NCCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1769477634725
Fridge
Franklin was very professional and did a great job repairing the Icemaker.
Henry J,
Miami, FLCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1769477566091
No Experience With GE Profile Washer/Dryer Combo
Two men showed up in A&E Service trucks and they told me that they had no experience with GE Profile Washer/Dryer Combo's. They were very nice but had to watch video's on their phone to figure out how to work on the machine. It was supposed to be $119 for the service then they said after looking at it that it would be $299 so I told them to stop. They put the top of the machine back together and I paid the $119 and they left. The thing that bothered me was before they came out when I set up the appointment they were advised what machine it was then the company sent out two guys with no experience with the machine so it was a waste of $119.
Paul H,
Hermiston, ORCustomer service response - Paul, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1769211479032
Awful
complete ruined my kitchen flooring and didnt even tell me before he left. someone better be giving mea call to pay for this.
Marissa M,
Mosinee, WICustomer service response - Marrissa, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1769211543660
Did not care!
Came and left us with no answers and no repair ahead of a catastrophic storm headed our way!!!!
Tresa H,
Louisville, KYCustomer service response - Tresa , thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1769213839834