Repair Reviews
Showing most recent reviews from verified customers of Sears Home Services
Combo washer and dryer
The same day of my service call now my combo has 2 different errors and my stuff in locked inside it half wet and can't get anyone back out for 5 days
Heather G, De Queen, AR
Customer service response - Dear, Thank you for providing feedback on your recent experience with Sears. We apologize that you did not receive the expected level of service. We value all feedback provided by our members and will relay your experience to our Service team.
Sears Home Services on February 08, 2025
Not fixed , impossible to get another appt
Nice technician but my fridge is still broken . And impossible to get another appt. Customer service is not helpful and repeats same script , don't recommend
SMG, Cambridge, MA
Customer service response - Dear, Thank you for providing feedback on your recent experience with Sears. We apologize that you did not receive the expected level of service. We value all feedback provided by our members and will relay your experience to our Service team.
Sears Home Services on February 08, 2025
dishwasher repair
Service person :Robert- ID#0879726 very professional, very efficient. Company practice and policy? can you spell overcharging or gouging or cha-ching. Service person was here for 40 minutes. That works to more than $470 per hour labor. If you were me would you call Sears ever again??? I wonder how the various mediums on the Internet are gonna respond when this goes viral.......G 5 stars? MEH
George S, Lynnwood, WA
Customer service response - Dear, We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on February 08, 2025
Never showed
Tech never contacted or showed but marked the job as completed. Third time they have rescheduled my appointment
Erik L, Belvidere, IL
Customer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at HomeServiceReviews@transformco.com with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on February 07, 2025
LG Dryer
Alexander was very professional and knowledgeable. Good guy to have on your staff.
Stephen M, Bradenton, FL
Customer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at HomeServiceReviews@transformco.com with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on February 07, 2025
Donald never show up for the repair
The technician never show up for the repair
Olavo G, Miami, FL
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your We full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on February 07, 2025
Washing machine
There was none. No one showed up. I am at a loss as to who in your organization mark the order complete. In is now 3:00 PM and no one has shown up here.
Tommy H, Tyler, TX
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on February 07, 2025
Freezer repair
I was told it is not repairable because the part isn't available. It's not even 2 1/2 years old. I ask for the diagnostic fee to be waived because it is not my fault it can't be repaired. I will never use them again
Lori M, Kennewick, WA
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on February 07, 2025
Dishwasher
Service tech was very good. However the service took 6 weeks to get it done. We were cancelled 5 times. There's no excuse for such poor service. There is no communication and absolutely had me in tears over the situation. I cannot recommend you guys at all. We only waited because we had warranty coverage. You guys failed miserably. Sharon Migneco
Sharon M, Saint Louis, MO 63122
Customer service response - Dear Customer, Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on February 07, 2025
Cooktop NOT microwave
My cooktop was scheduled for this morning, my microwave repair for Tuesday 2/11. Technician serviced microwave but submitted for the cooktop!!!
Jennifer I, Sonora, CA
Customer service response - Thank you for providing feedback on your recent experience with Sears. We apologize that you did not receive the expected level of service. We value all feedback provided by our members and will relay your experience to our Service team.
Sears Home Services on February 07, 2025
